#1 Home Improvement Retailer

Fairfax #4601

Store Details

Contact Us
Pro Service Desk(703)266-4350
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12275 Price Club Plaza
Fairfax, VA 22030
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Customer Store Reviews

  • 4.7
    out of 545 reviews
  • 93%recommend this product
93%
Of Customers
Recommend This Store
494 of 531 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (545)
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Showing 1-30 of 545 reviews
Great Customer Service
I received assistance from Joe Regotti who went above in beyond in assisting me by first approaching me to offer his assistance. He then made great suggestions on which paint brushes and supplies to utilize for my painting job and some other words of encouragement with an issue I shared. He also seeing my hands full, went out and got me a cart. He completely made an otherwise uneventful and initial frustration disappear with his support and assistance in meeting my needs as a customer. Great customer service that for the most part is very rare to see nowadays and he should be acknowledged for his effort as he makes Home Depot a better place to shop! Thank you!
by
    • Recommended
    Fair Fax
    Clean and organized. People were friendly and nice.
    by
    • DIY
    • Recommended
    Can never find any help.
    3rd time in this store, and each and every time, the item I needed was unavailable in a location I could reach, but plenty were available in the overhead. Each time I tried to find someone to get the items down (since they get grumpy when you try and use the ladders yourself), it took forever to find anyone. This last time, after spending over 30 minutes TRYing to get ONE specific item, I gave up. Simply not worth the time and/or effort any longer.
    by
      Typical Home Depot
      Huge store, hard to find products, out of stock when correct aisle and shelf is found, majority of associates don't know anything about home improvement. Once upon a time, Home Depot used to hire people who knew a lot about various home improvement projects plumbing, electrical, carpentry, etc. Now they just hire anyone. Poor inventory control - always seem to be out of stock for what I need. One plus - generally cheaper than Lowe's (when Home Depot has item in stock).
      by
      • Verified Purchase
      • DIY
      1 found this review helpful
      finding items
      very friendly manner staff, found the product that we are seeking
      by
      • Pro
      • Recommended
      Very good experience
      The store was clean, the associates were attentive and friendly and I found a great product to fix my plumbing product.
      by
      • DIY
      • Recommended
      Great Appliance Specialist at Price Club Plaza in Fairfax, VA
      Jim, Appliance Specialist at this store Price Club Plaza, Fairfax, VA is awesome, he is knowledgeable, patient and helpful
      by
        • Recommended
        Great Store Shopping
        I love shopping at this store because as I enter, there is a greeter who greets me with a smile and asks if I need help finding anything. Later, as I enter the isles other employees will stop and ask if I need help when I am really just browsing. I like that because sometimes I do have a question and they answer it. The store is very clean and things neatly on the shelves. If I have a question of and employee and they don't know the answer they will guide me to someone who does. I love shopping at Homedepot because I find many interesting ideas for future projects, employees are knowledgeable, polite and helpful.
        by
        • Pro
        • Recommended
        To do list be GONE - Home Depot has Product, price, and People to get the job done!!!
        I have such a TO DO List - including replacement of 1947 Door, install shut off valves, replace window pane, install ceiling light and the list goes on. Thanks to the expertise and stock of Home Depot, I got all parts in a one hour visit including rekeyed locks!! Associate Len was very helpful. so happy and the To Do list is TOO Done! Off to R and R with a good book!
        by
        • DIY
        • Recommended
        Help above and beyond
        Three extremely helpful associates worked together to retrieve a lamp I wanted, the last of its kind in the store and almost throughout the DC area, from an overhead storage bin. I had driven 25 miles from my local store to pick up an on-line order for one of these lamps, and then decided at the store to get a second one. One associate stuck with me until we could spot the box way up high, another found an associate who was licensed to operate the lift needed to reach the storage spot, and a third retrieved the box. Thank you, everyone! You made the long trip worthwhile.
        by
        • Verified Purchase
        • DIY
        • Recommended
        Easy transactionn for one item
        Helpful assistance from a young man who could not answer our question, directly, so he quickly introduced us to a more senior associate who provided proper answers. Later, we saw the young associate who recognized us and provided a cheery greeting. Easy trip.
        by
        • DIY
        • Recommended
        Wonderful Associates
        Applause for the kind help provided by VICKI and ANDREAS as I pondered tile cleaners and a big thanks to CHERYLANN at the cash register. All three were smiling, professional, and helpful. Have to add extra praise for ANDREAS who just happened by (on his day off) and stayed to answer questions and provide advice.
        by
        • DIY
        • Recommended
        One of the emplyees at the Fairfax, Virginia, estore, Michelle Robbins, was extremely helpful today as I had a lot of purchases that required loading
        the assistance I received from Michelle Robbins in the Fairfax, Virginia Home Depot was extremely helpful. She provided great assistance to me during my loading, etc.
        by
        • Pro
        • Recommended
        Good and helpful people
        It was a good and efficient experience for me. Renuka and other associates were very friendly and helpful and I was out of there in no time with the material that I needed. Thank you all, Advance Construction Concepts
        by
        • Pro
        • Recommended
        Customer Service
        I drive to this store which is further from my home then the local Home Depot because the associates here are ALWAYS knowledgeable, friendly and truly want to help. Even if I do not find everything I am looking for I always walk out of this store feeling great about my shopping experience.
        by
        • Pro
        • Recommended
        Amazing Help Provided by Paint Department Associate
        I received such amazing help from the associate working in the paint department at the Fairfax store (#4601) that I will probably go back to that location even though I live closer to the Reston store. The associate custom cut & drilled a flag pole for my odd-sized flag. After years of waiting, my flag is finally ready for display! Thank you for such exceptional service!
        by
        • DIY
        • Recommended
        The best Associates!
        Sarah & Cons (at Store #4601) were truly excellent while helping me with a cumbersome purchase. I bought a large mirrored bathroom cabinet online that was shipped to the store. Sarah carefully unpackaged the box to inspect it, then she and Cons carefully re-boxed it and helped me get it into the car so I could get it safely home. Sarah & Cons were courteous, helpful and professional and I can't say enough good things about them. This was the best Home Depot experience I have ever had! Thank you Sarah & Cons!!
        by
        • DIY
        • Recommended
        That store is alright.
        Trying to look for the power cord (50 ft.) but failing, need more help from associate, may be lack of associate or they are on break/lunch. No more sand at the selves, need more merchandise provided at selves, lack of displaying, customers can't find what they need.
        by
        • DIY
        • Recommended
        Great associates in the paint department!
        Scott and Brenda in the paint department were friendly, helpful and super efficient. They helped each customer and treated them like they were helping a friend. Great employees!
        by
        • DIY
        • Recommended
        Store Experience
        I received excellent customer service from the cashier. I was able to find the product very easily.
        by
        • Pro
        • Recommended
        Great Store Experience
        Not all visits are the same at Home Depot's but this visit I found helpful and courteous associates in the Lawn and Garden shop, at checkout and with loading!
        by
        • Pro
        • Recommended
        Teamwork at this store is Fabulous!
        Mohamed B. was so helpful with finding the materials I needed to build my project.
        by
          • Recommended
          Great store, very crowded parking lot no matter when you visit.
          I prefer to visit the Manassas store since the parking lot is not as bad as Fairfax, I have received great service at the Manassas store, I am a senior (over 70) and redoing my bathroom to meet handicap situation for my husband. The two men in plumbing were outstanding and so helpful and very patient for an elderly person.
          by
            • Recommended
            Great store
            everybody so kind and helpful garden area is great
            by
              • Recommended
              Great shopping experience
              I was choosing paint for my kitchen, foyer, and living room. The paint department associates went out of their way to help me choose the right finish of paint (semi-gloss. egg shell etc) She was very pleasant and friendly. She answers all my questions and concerns in detail. I had a great experience again shopping for house interior paint at that locations.
              by
              • DIY
              • Recommended
              Great Store Experience.
              The Fairfax Store was very clean and organized. I was able to find everything I needed.
              by
              • Pro
              • DIY
              Friendly Staff!
              Landscaping staff very helpful. Very knowledgeable about which plants require sun, etc.
              by
              • Pro
              • Recommended
              it was a pleasure makiing my purchase from the Home Depot at Fairfax
              The sales associate was extremely helpful, knowledgeable of the products, and courteous. It was a long process to arrange for measurements at the house, selecting a storm door, then return to the store to finalize the sale. I consider my self as a sophisticated customer but the sales associate was excellent and made every thing go so smoothy.
              by
              • Pro
              Efficient and friendly service is the norm for me at this store!
              This was the first time I have placed an order on-line for pick up in store after ten years of shopping at this particular Home Depot. Everything worked with the order and pick up process exactly as it should. I ordered all the materials for a laminate flooring installation and there was only one minor item that turned out to be out of stock and I made that up with a quick visit to another store after an associate checked nearby stock for me. I will definitely use this process again and will continue to shop at the store directly for my hardware and building material needs.
              by
              • DIY
              • Recommended
              WE FOUND EVERYTHING WE WERE LOOKING FOR AND SOME NEW ITEMS TOO!
              STORE EMPLOYEES WERE GREAT TO WORK WITH. CASHIER WAS VERY HELPFUL TOO.
              by
              • DIY
              • Recommended
              Showing 1-10 of 545 reviews

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