#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(703)266-4350
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12275 Price Club Plaza
Fairfax, VA 22030
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Customer Store Reviews

  • 4.7
    out of 545 reviews
  • 93% recommend this store
93%
Of Customers
Recommend This Store
494 of 531 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (545)
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Showing 1-30 of 545 reviews
Rajib and Sandy at the registration were very helpful to find the item that i was looking for, th...
Rajib and Sandy at the registration were very helpful to find the item that i was looking for, they were also very friendly; excellent customer service. For sure, they are very valuable assets to company.
by
  • Verified Purchase
  • Recommended
Home Depot Fairfax is always a great place to shop. their employees like JP and Yolanda do a grea...
Home Depot Fairfax is always a great place to shop. their employees like JP and Yolanda do a great job everytime! thanks I will be back
by
  • Verified Purchase
  • Recommended
The Price Club Plaza Home Depot is clean, organized, and has sales associates that are friendly a...
The Price Club Plaza Home Depot is clean, organized, and has sales associates that are friendly and helpful!
by
  • Verified Purchase
  • Recommended
Great Service - not like the other big hardware store in the area!
Great Service - not like the other big hardware store in the area!
by
  • Verified Purchase
  • Recommended
Benjamin Y. is amazing! He went above and beyond to help me cut quarter round for my baseboards. ...
Benjamin Y. is amazing! He went above and beyond to help me cut quarter round for my baseboards. He was patient, friendly, and exemplified excellent customer service. Ben helped me solve an issue that worried me for quite a while. Thanks, Ben!
by
  • Verified Purchase
  • Recommended
Although the store was busy, I was able to receive the help of an employee in the tile section. I...
Although the store was busy, I was able to receive the help of an employee in the tile section. I had a full cart and was alone at the store but he gladly loaded a flatbed cart with 10 boxes of tile and carted it off to the register for me while I grabbed a few more things. My experience was better than usual and I greatly appreciated it!
by
  • Verified Purchase
  • Recommended
The store has ample parking and is generally clean. The service desk is bifurcated into returns a...
The store has ample parking and is generally clean. The service desk is bifurcated into returns and online orders such that it is hard to figure out who to ask for a true customer service question. Paint section is well staffed with knowledgeable persons. Plumbing and electrical need some help. Clearance section is pretty lame compared to Annandale. Staff in most of store doesn’t seem too interested in helping out with your issues. If you know what you need and they have it then this store will work.
by
  • Verified Purchase
Great store to shop at as they have a well stocked inventory.
Great store to shop at as they have a well stocked inventory.
by
  • Verified Purchase
  • Recommended
Everyone here at this Fairfax Home Depot was very friendly and helpful. I really appreciate their...
Everyone here at this Fairfax Home Depot was very friendly and helpful. I really appreciate their kindness, friendliness, and assistance.
by
  • Verified Purchase
  • Recommended
Great store, plenty of staff to help find things or ask questions!
Great store, plenty of staff to help find things or ask questions!
by
  • Verified Purchase
  • Recommended
Great place to get home improvement equipment and supplies. Well stocked.
Great place to get home improvement equipment and supplies. Well stocked.
by
  • Verified Purchase
  • Recommended
However, today one of the employees, AKBAR in the Garden Shop" did not behaved nicely. He was ill...
However, today one of the employees, AKBAR in the Garden Shop" did not behaved nicely. He was ill mannered and not helpful at all. Instead shouted at me, a customer of this store for the last 30 years. He should be trained to be respectful with the customers and spoil the reputation of the the organization.
by
  • Verified Purchase
  • Recommended
Well stocked and well organized.
Well stocked and well organized.
by
  • Verified Purchase
  • Recommended
The staff were very attentive to my needs. Instead of just pointing to the location of the produc...
The staff were very attentive to my needs. Instead of just pointing to the location of the products I was searching for or simply telling me the aisle number, they actually walked me to the locations within the store. Very helpful.
by
  • Verified Purchase
  • Recommended
3 people came to delivery I wish I know there names but I dont I forgot to ask them to sign in B...
3 people came to delivery I wish I know there names but I dont I forgot to ask them to sign in Because of covid 19 whoever come in our store have to sign in One guy went out order his food and ate During his work time Other person talking on the phone ( put on speaker) During work time Last person his the most of work and installation By himself . We gave them a tips ( $60 ) dollars for 3 people One of guy used a our store restroom 4-5 times During his work time . At least we dont know why we hope his alright ! He went inside of our store employees only room I don't know why ????? Why he went employees Room . there is sign front door employees only ! After he came out from room asked restroom Anyway It was very odd and strange experience From delivery and instrallation team members Thank you !
by
  • Verified Purchase
  • Recommended
Each time I visit this Home Depot they are on point and know their stuff, as a DIY guy I need all...
Each time I visit this Home Depot they are on point and know their stuff, as a DIY guy I need all the help I can get and I really like this location due to their staff.
by
  • Verified Purchase
  • Recommended
Employees lack knowledge of products and store offers. Employees generally do not seem interested...
Employees lack knowledge of products and store offers. Employees generally do not seem interested in finding answers to customers’ questions or to learn for themselves so they can address questions that come up the next time.
by
  • Verified Purchase
The employees are always helpful and knowledgeable.
The employees are always helpful and knowledgeable.
by
  • Verified Purchase
  • Recommended
Cashier name "Fatimah" was very nice and very helpful.
Cashier name "Fatimah" was very nice and very helpful.
by
  • Verified Purchase
  • Recommended
RUDE MANAGER OR EMPLOYEE. i wrote a bad review on google already. She had a leopard design mask. ...
RUDE MANAGER OR EMPLOYEE. i wrote a bad review on google already. She had a leopard design mask. A Dora haircut.
by
  • Verified Purchase
Some of the employees at this store sent me the wrong way for an item I was having trouble findin...
Some of the employees at this store sent me the wrong way for an item I was having trouble finding. Another employee, named Justin, took the time to show me where the item was actually located, then helped me find two other items that I needed. I was in a hurry and very much appreciated Justin's help. Those other employees need to stop chatting together and actually help when asked for assistance. If more employees were helpful at this store, I would have given five stars. If it weren't for Justin, I would have given one or two. Customer service matters very much sometimes!
by
  • Verified Purchase
  • Recommended
The appliance department employees were very knowledgeable and extremely helpful in resolving an ...
The appliance department employees were very knowledgeable and extremely helpful in resolving an issue I had with a previously purchased appliance (an LG dryer). They went above and beyond to arrange for a refund for me and help identify another dryer to purchase - which I was glad to do.
by
  • Verified Purchase
  • Recommended
Home Depot Fairfax is my go to. Easy to find stuff, in and out. Alysen helped us out last tim...
Home Depot Fairfax is my go to. Easy to find stuff, in and out. Alysen helped us out last time we were in & she was awesome.
by
  • Verified Purchase
  • Recommended
Home Depot is our "go to" store for us. We can always find what we're looking for. We also find...
Home Depot is our "go to" store for us. We can always find what we're looking for. We also find the employees approachable, knowledgeable and helpful. We were able to purchase a new washer and dryer and thanks to the sales associate, ordered it for delivery soon. The appliance display area was well stocked with floor models from which to choose and the entire store, overall, was clean and aisles were safe to pass. Home Depot employees have personality and we feel like they really do appreciate our business. In this time of COVID, all employees wore appropriate masks and maintained safe distancing., We felt safe and secure in this store and made a great purchase for our home.
by
  • Verified Purchase
  • Recommended
Excellent store!!! So many helpful associates!
Excellent store!!! So many helpful associates!
by
  • Verified Purchase
  • Recommended
Everything I needed was there and easy to find. Sitma checked me out and was extremely friendly ...
Everything I needed was there and easy to find. Sitma checked me out and was extremely friendly and kind. She had a pleasant personality and a nice smile on her face. Employees like her draw me back to this store for my shopping!
by
  • Verified Purchase
  • Recommended
Great experience at this store... as always! HD is the best home improvement store all around.
Great experience at this store... as always! HD is the best home improvement store all around.
by
  • Verified Purchase
  • Recommended
Fatimah in Customer Service was very helpful with my returns in early December 2020.
Fatimah in Customer Service was very helpful with my returns in early December 2020.
by
  • Verified Purchase
  • Recommended
Showing 1-10 of 545 reviews

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