#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(352)548-3662
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
5150 Nw 13th Street
Gainesville, FL 32609
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Customer Store Reviews

  • 4.8 out of 717 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (717)
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Showing 1-30 of 717 reviews
The Northern Gainesville Home Depot is top notch. Their associates are always helpful, and have ...
The Northern Gainesville Home Depot is top notch. Their associates are always helpful, and have worked with me on home improvement projects for a while. If they don't have it, I have it shipped to them, and have never had an issue with one of their employees.
by
  • Verified Purchase
  • Recommended
The cashier, Carol, did an excellent job. She quickly handled my request and thanked me.
The cashier, Carol, did an excellent job. She quickly handled my request and thanked me.
by
  • Verified Purchase
  • Recommended
We recently visited the NE Home Depot, it was a pleasant shopping experience and we found everyth...
We recently visited the NE Home Depot, it was a pleasant shopping experience and we found everything we needed and we highly recommend this store.
by
  • Verified Purchase
  • Recommended
I went in to get parts and help to install two water filters under my kitchen sink, I was tired o...
I went in to get parts and help to install two water filters under my kitchen sink, I was tired of buying bottled water. While in plumbing I was greeted by Joe and explained my project and that I lived in a home with pex pipes. He asked a few questions about my cold water intake and then stepped me through the steps and parts I would need. After doing a little more shopping I decided to go back through plumbing and thank Joe again. As I was going down the aisle Jim stopped me and asked if I needed advice on the parts he saw I was carrying. I thought why not get a second opinion, so I ran through what I was going to do based on what Joe told me and he said I had everything figured perfectly. That gave me a lot of confidence and the project turned out great, Thanks guys and the person who hired these men.
by
  • Verified Purchase
  • Recommended
Worst customer service
Worst customer service
by
  • Verified Purchase
Items in stock, friendly and helpful staff. Store was clean. Isles not cluttered.
Items in stock, friendly and helpful staff. Store was clean. Isles not cluttered.
by
  • Verified Purchase
  • Recommended
I love this store and prefer shopping here more than other stores.
I love this store and prefer shopping here more than other stores.
by
  • Verified Purchase
  • Recommended
Store is very nice but associate are not. I had a manufacture coupon from swifter but it didn’t s...
Store is very nice but associate are not. I had a manufacture coupon from swifter but it didn’t scan, they didn’t try to help me instead they treat me like a thief....
by
  • Verified Purchase
everything we need are easy to find
everything we need are easy to find
by
  • Verified Purchase
  • Recommended
The employees at this store #1854 Gainesville Fl were all very good and attentive to my needs and...
The employees at this store #1854 Gainesville Fl were all very good and attentive to my needs and very helpful! Ty!
by
  • Verified Purchase
The overall experience was pleasant from my first interaction with an employee to the last one. T...
The overall experience was pleasant from my first interaction with an employee to the last one. The first, who was about to climb up onto a ladder stepped down to address my concern and ascertained that I would follow his instructions appropriately before returning to his previous task. The one in garden to whom Stephanie referred me was just as thorough in attending to my concern, updating me re when to return to find the plants I needed. Stephanie, (who called "the gardener" to make sure my concern was attended to, even as I was checking out) at the cash register was congenial, polite and professional.
by
  • Verified Purchase
  • Recommended
Staff was friendly, store was clean and well stocked. These things made for a pleasant shopping e...
Staff was friendly, store was clean and well stocked. These things made for a pleasant shopping experience.
by
  • Verified Purchase
  • Recommended
I made an order over the phone that required a good deal of time. The associate who helped me was...
I made an order over the phone that required a good deal of time. The associate who helped me was very helpful and polite as well as knowledgeable. I'm a happy customer.
by
  • Verified Purchase
  • Recommended
The store rep's are always helpful, knowledgeable, and courteous. The lady helping me with my p...
The store rep's are always helpful, knowledgeable, and courteous. The lady helping me with my purchase (clothes dryer) made the decision so much easier. Believe me, I do not like shopping and know little to none about appliances. She answered ALL my questions. I have a new dryer coming Monday, December 14th.
by
  • Verified Purchase
  • Recommended
If you need to replace the flooring in your home, see Mercedes in flooring. She helped me with pu...
If you need to replace the flooring in your home, see Mercedes in flooring. She helped me with purchasing carpet for my new home. She's the best!
by
  • Verified Purchase
  • Recommended
Super friendly and helpful crew. I don't feel like an idiot walking through and finding the thing...
Super friendly and helpful crew. I don't feel like an idiot walking through and finding the things I need for my projects because there is always someone around to help.
by
  • Verified Purchase
  • Recommended
we have been shopping here since it opened. We love this store and always shop here. The employee...
we have been shopping here since it opened. We love this store and always shop here. The employees know where everything is and are very helpful we appreciate this so much these days. The store is very clean and neat as well.
by
  • Verified Purchase
  • Recommended
GREAT STORE, FRENDLY AND VERY PROFESSIONAL PERSONNEL READY TO ASSIST. I WILL SHOP BACK AT THIS ST...
GREAT STORE, FRENDLY AND VERY PROFESSIONAL PERSONNEL READY TO ASSIST. I WILL SHOP BACK AT THIS STORE.
by
  • Verified Purchase
  • Recommended
I find most of the friendly Home Depot staff to be employed at this location. They always greet ...
I find most of the friendly Home Depot staff to be employed at this location. They always greet customers and when I can't seem to find what I'm looking for, they search for ways to help me get what I need from that visit today. The custom order specialist Darla is a real gem, and I recommend Home Depot never let go of her as she is an amazing asset to the company. She always kept me up to date on my special order and stayed on top of the vendor who had delays to make sure I didn't fall through the cracks. She really makes you feel valued as a customer. I commend George the manager for maintaining a great staff who take pride in their store.
by
  • Verified Purchase
  • Recommended
Home Depot is the place for great prices and availability. They are customer friendly, always qui...
Home Depot is the place for great prices and availability. They are customer friendly, always quick to assist you with your needs. Also, the Home Depot store always carry some of the the best brand of tools like Ridgid. Great place to shop all around.
by
  • Verified Purchase
  • Recommended
I prefer this Home Depot location because of the friendliness of staff and oftentimes staff ask m...
I prefer this Home Depot location because of the friendliness of staff and oftentimes staff ask me if I need any help finding something, store is always clean and aisles are clear. Also, prices of products are displayed on products or shelves and easy to read. I recommend this location to “ease your stress” whenever shopping!!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Just had the best shopping experience I have had in a big box home improvement store in years. I...
Just had the best shopping experience I have had in a big box home improvement store in years. I actually found a gentleman to help me in the flooring department right away. He was extremely courteous and helpful. I wish this store was the closest to my home, but it is not. I will be back!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Your review process only seems to accept glowing comments.
Your review process only seems to accept glowing comments.
by
    The associates in this store are very helpful and knowledgeable. I am always able to get help fin...
    The associates in this store are very helpful and knowledgeable. I am always able to get help finding things that I need. It is also well organized.
    by
    • Verified Purchase
    • Recommended
    Danny was very kind, informative and helpful. He answered all my many questions and advised on ne...
    Danny was very kind, informative and helpful. He answered all my many questions and advised on next steps which I'm very thankful for. Then I went to the counter and my cashier was Manahil what a gem. She was kind, helpful, supportive and knowledgeable & very pleasant. Please tell her the flower lady said great job!!!
    by
    • Verified Purchase
    • Recommended
    I ordered a storm door and installation. I was directed to pro services. Terry confirmed the typ...
    I ordered a storm door and installation. I was directed to pro services. Terry confirmed the type of door and handle. Set up for installer to come Measure and confirm correct door also right hand out swing vs left etc. that was on a Friday 7/13/20. Installer came out Monday and door was installed on 7/16/20. The installer with CJ Custom Carpentry, Matt, made this a great experience! I would highly recommend Terry at Home Depot as well as this wonderful installer!
    by
    • Verified Purchase
    • Recommended
    Because of the assistance i got from robin in appliances, this was an outstanding experience. she...
    Because of the assistance i got from robin in appliances, this was an outstanding experience. she went above and beyond. if you need help, she is the one to go to.
    by
    • Verified Purchase
    A store review is directly connected with experiences with sales associates who interact with a c...
    A store review is directly connected with experiences with sales associates who interact with a customer during a visit. Robin, who works in the home appliances department, is a extraordinary employee and I look forward to seeing her on my next visit to store #1854. Next time I need another kitchen appliance I’ll be looking for her to help me. Great job Robin!!!
    by
    • Verified Purchase
    • Recommended
    The gentleman who waited on us his name is John..he was extremely helpful and worked with my daug...
    The gentleman who waited on us his name is John..he was extremely helpful and worked with my daughter and I from start to finish.
    by
    • Verified Purchase
    • Recommended
    Tracee was outstanding. He was helpfull and efficient, he seemed to take pride in his store and ...
    Tracee was outstanding. He was helpfull and efficient, he seemed to take pride in his store and in the job he was doing. I appreciated his help and professionalism and highly recommend this store.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 717 reviews

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