#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(858)974-0308
Tool & Truck Rental(858)974-0305
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
4255 Genesee Ave
San Diego, CA 92117
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Customer Store Reviews

  • 4.7 out of 757 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (757)
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Showing 1-30 of 757 reviews
Great staff
Such lovely and friendly cashiers! The lady’s at self check out are so helpful and sweet
by
    • Recommended
    BEST SERVICE!
    They have the best looking, friendliest, helpful knowledgeable employees at this store much more than the other locations! Great store!
    by
      • Recommended
      GOT IT ALL
      ALWAYS TRUST THEY HAVE WHAT I NEED
      by
        • Recommended
        Great service
        My husband and I were impressed with his service. His name was CHARLIE TENORIO. Charlie was helpful and knowledgeable for my bathroom project.
        by
          • Recommended
          No other stores matches this!
          Shopping garden/landscaping items outside & inside was a breeze, though many choices beyond our imagination got us to tarry & buy more, so excellent was this visit.
          by
            • Recommended
            Good Customer Service
            Number 1 would be good customer service.
            by
              • Recommended
              Great appliances selection
              We updated all of our appliances to LG and very happy with everything that Home Depot has done to make it easy. Especially William Miller and his manager Scott
              by
                • Recommended
                I bought 3 different drain openers for my bathroom sink and none of them worked. I was told that...
                I bought 3 different drain openers for my bathroom sink and none of them worked. I was told that I could not have a refund because I used them. I think that is bad customer service.
                by
                • Verified Purchase
                Great store, great service all around.
                Great store, great service all around.
                by
                • Verified Purchase
                • Recommended
                Great service friendly people
                Great service friendly people
                by
                • Verified Purchase
                • Recommended
                Incredible plant selection and enjoy the fact plants now come in decorative pots/planters
                Incredible plant selection and enjoy the fact plants now come in decorative pots/planters
                by
                • Verified Purchase
                • Recommended
                Some of the best Home Depot employees you'll find: knowledgeable, friendly, and very helpful.
                Some of the best Home Depot employees you'll find: knowledgeable, friendly, and very helpful.
                by
                • Verified Purchase
                • Recommended
                Really clean, friendly and this store has everything you could imagine! Best place to shop.
                Really clean, friendly and this store has everything you could imagine! Best place to shop.
                by
                • Verified Purchase
                • Recommended
                Home Depot has best customer service!
                Home Depot has best customer service!
                by
                • Verified Purchase
                • Recommended
                I’ve come to this store on Numerous occasions the staff have helped me above and beyond. I couldn...
                I’ve come to this store on Numerous occasions the staff have helped me above and beyond. I couldn’t thank them enough.
                by
                • Verified Purchase
                • Recommended
                This is generally a great store, the staff are busy, which needs to be respected when you are sea...
                This is generally a great store, the staff are busy, which needs to be respected when you are searching for products as they are moved around the store to make you search for them and in turn see more products that you need? At checkout today I was not greeted by the sales person, when I asked to add two bags of Quickrite all purpose sand that are stored at the front of the store I was met with a blank face and then offered a 1000lb bag of sand option, I stressed that I wanted the sand bags that are stored at the front of the building, already aware that there was only one sand bag on display. I offered to walk to the front of the building to check, a mere 100ft away. As I did I heard the sales person discussing with her colleagues that I did not know what I wanted. On my return I confirmed that I wanted the only bags of sand that were on display in front of the building, the sales associate then verbally interacted with her colleagues before adding the bags of sand to my order. The sales person then charged me for the items and turned her back on me and held out the receipt for me to take it out of her hand. I asked her if this was for me, she turned and I took my receipt.I informed her that she should always hand receipts to customer face to face! No thank you, no goodbye come again. In fact as if embarrassed by my sales associates behavior the staff member at the next checkout sheepishly wished me a good day. As I left the store I heard the sales person discussing loudly her interaction with me. Tennison is the name that appeared on my receipt. All customers deserve respect, I probably should have had more information to assist in the check out process, but in retail you need to maintain good customer service at all times. Looking at the review guidelines, the associate was not friendly or helpful.
                by
                • Verified Purchase
                • Recommended
                1 found this review helpful
                Shopping for garden supplies is not my "thing" yet the staff and product selection here make the ...
                Shopping for garden supplies is not my "thing" yet the staff and product selection here make the experience pleasant and efficient.
                by
                • Verified Purchase
                • Recommended
                I like the selection of products and the availability of employees to assist in finding what I need.
                I like the selection of products and the availability of employees to assist in finding what I need.
                by
                • Verified Purchase
                • Recommended
                I usually go to HomeDepot knowing what I need. This time, I knew I needed a shelf but had no idea...
                I usually go to HomeDepot knowing what I need. This time, I knew I needed a shelf but had no idea what to get. Nora helped me right away to find the section I was looking for and Alexander went above and beyond to help me. The shelf was so heavy!!! And not only he helped me carry it, but he also cut it for the size I needed and loaded it into my car! I've always liked this store, and all the staff working there is very friendly and helpful. Very grateful, thank you, guys!
                by
                • Verified Purchase
                • Recommended
                Complete home products and gardening tools, fresh plants/flowers for all ages of customer!
                Complete home products and gardening tools, fresh plants/flowers for all ages of customer!
                by
                • Verified Purchase
                • Recommended
                I like this store it is big and clean and it has a helpful staff.
                I like this store it is big and clean and it has a helpful staff.
                by
                • Verified Purchase
                • Recommended
                This is a busy store, and for good reason. When you really need something now, this store has a ...
                This is a busy store, and for good reason. When you really need something now, this store has a huge selection and stocks most items for the general homeowner as well as contractors. Even when the lines get long, they move very quickly.
                by
                • Verified Purchase
                • Recommended
                Great service from the employees.
                Great service from the employees.
                by
                • Verified Purchase
                • Recommended
                Some how I find myself in this store several times per week. I love it
                Some how I find myself in this store several times per week. I love it
                by
                • Verified Purchase
                • Recommended
                This is a good store for getting almost anything you want. They are very careful during the pand...
                This is a good store for getting almost anything you want. They are very careful during the pandemic and yet still have good supplies. The people working there are helpful and I got the keys and soil and LED lights I needed.
                by
                • Verified Purchase
                • Recommended
                The store is always clean and well stocked. The associates are knowledgeable and willing to help.
                The store is always clean and well stocked. The associates are knowledgeable and willing to help.
                by
                • Verified Purchase
                • Recommended
                I have been a long time customer of the Balboa Home Depot. What I love most about this Home Depot...
                I have been a long time customer of the Balboa Home Depot. What I love most about this Home Depot is the level of consistent customer service that I often receive from the staff. No matter which department I shop; whether it be in hardware, paint, garden or returns department, I'm always approached by warm, engaging and genuine staff members. I love the fact that when I do have a return, which is rare, I always receive great service and a no "problem attitude!" I always find what I need, the shelfs are well stocked and the garden department has a vast selection of plants, potting soil and garden pots. Today, I purchased outdoor cushions for my patio table and chairs at a fantastic price. My back yard has been transformed, and has never looked better! I'm now ready for my summer BBQ's and ready to entertain.
                by
                • Verified Purchase
                • Recommended
                very clean and well organized store, Cashier Susan very helpful, cheerful and full of joy, great ...
                very clean and well organized store, Cashier Susan very helpful, cheerful and full of joy, great person to work with
                by
                • Verified Purchase
                Today was the third time in the last three months that a new checkout clerk was not properly trai...
                Today was the third time in the last three months that a new checkout clerk was not properly trained: first time she missed two items. Twice the clerk has not entered the 10% discount even though I showed her my ID card and I had to go back to customer service and have a do-over.
                by
                • Verified Purchase
                • Recommended
                Great experience buying outdoor chair cushions. Not enough in stock so other stores were checked...
                Great experience buying outdoor chair cushions. Not enough in stock so other stores were checked. Chose to buy online with associates assistance. Flawless experience and they will be delivered at no additional fee to my home.
                by
                • Verified Purchase
                • Recommended
                Showing 1-30 of 757 reviews

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