#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(262)376-3384

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1350 Port Washington Rd

Grafton, WI 53024

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 586 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (586)
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Showing 1-30 of 586 reviews
long but great shopping event
the employees are very friendly and very helpful i had some issues in plumbing on a shower kit and they got it resolved for me i just want to thank the staff
by
    • Recommended
    Eric in lumber department is the best!
    Eric was very helpful when I needed some lumber cut for a mailbox!
    by
      • Recommended
      Above-Average Home Depot
      Compared to the West Bend of my residence, the Grafton store was more available and the employees were more outgoing. Both are good, but I noticed this :)
      by
        • Recommended
        Paint and downspouts
        Friendly service from an elderly gentleman Kevin Montross. Helped me pick the right attachments for our downspouts as the store was out of one elbow joint. That’s why I shop there. Another man demonstrated how to cut a downspout for me also. Made me feel like a valued customer. Kudos to you all!
        by
          • Recommended
          1 found this review helpful
          Excellent customer service
          Our hot water heater went out, which is never fun. Made a trip to Home Depot to get a new one. Service desk employees Joe, Caleb and Isaiah went above and beyond to assist us. We are so grateful for their kindness and professionalism.
          by
            • Recommended
            I was in a hurry! And the help saved me time
            Thank you Dana for helping me select and get throughg the cash register quickly. Your help in doing the heavy lifting in the store and to my car was so greatly appreciated. Until I see you again--You have a great day!
            by
              Excellent Customer Service
              Home Depot really cares about the customers and helps them any way they can.
              by
                • Recommended
                Bathroom
                I have been remodeling my bathroom for the past 3 weeks and have had to buy and return stuff through out the weeks. Everyone was very helpful. Full of useful knowledge that was helpful in finishing my project since I was new to the hole remodeling stuff.
                by
                  • Recommended
                  Best Home Depot, Full Stop
                  This is simply the best Home Depot I've ever shopped in. The staff is courteous, professional and extremely knowledgeable. They take their jobs seriously and know how to offer real guidance. I just love this store.
                  by
                    • Recommended
                    great place to shop
                    very helpful and Richard went the extra distance to provide good service. Gayle helped checking me out and made sure I received my veterans discounts.
                    by
                      • Recommended
                      5 stars
                      What a great store, everything i need in one place
                      by
                        • Recommended
                        Great service and more than timely in getting it done. Hats off to Josh.
                        New water heater purchased and they had it installed within 3 hours. Unbelievable service and installer. Thank you Josh.
                        by
                          • Recommended
                          rebates
                          I purchased a dryer, a front door and electrical cord. The sales associate said to go on-line and get the 11% rebate. I did all of that and have never had so much trouble with it. Apparently everything doesn't qualify. I will ALWAYS be shopping at Menard's where i get a rebate EVERY SINGLE TIME!!!
                          by
                            A Great Sore with Great Employee Help!!
                            I bought my first electric Ryobi Lawn Mower, From Richard in the Grafton Store. He was helpful articulate, and very experienced! He asked about my needs my lawn and landscape and really made an effort, to make sure I understood and All my questions were answered! I shop stores because of the store employees, THEY BRING ME BACK11
                            by
                              • Recommended
                              Friendly employees
                              Excellent prices in lawn and garden!
                              by
                                • Recommended
                                Great shopping experience
                                This customer chose to rate the product and not provide text.
                                by
                                  • Recommended
                                  Great store!
                                  This store has an awesome selection in any home improvements you might be doing.
                                  by
                                    • Recommended
                                    Incredible Customer Service
                                    Hailey, her manager, and another gentleman allowed me to shop far past closing (8:30pm on Sunday 5/1) after a water line broke and flooded half my house. The manager on duty walked me to the plumbing section and helped me find all the parts I needed. I couldn't be more thankful of the team at Grafton. They definitely saved the day.
                                    by
                                      • Recommended
                                      Home depot is awesome
                                      Always a great experience
                                      by
                                        • Recommended
                                        Excellent service, prices and selections.
                                        We bought all our new kitchen appliances through Home Depot and happy we did.
                                        by
                                          • Recommended
                                          Annual limit to military discount
                                          I have already reached my "annual military discount limit" in the first quarter.
                                          by
                                            Clean, inviting and great customer service
                                            Love the store and its products
                                            by
                                              Excellent employees
                                              There were two people up at the service desk who helped me return my product that I bought online and order me a brand new one. Daniel at the service desk was nice and friendly and helped with all me and my husband needed. Home Depot has great employees like Daniel and Jill.
                                              by
                                                • Recommended
                                                Courteous
                                                Can’t walk past an associate with out being asked if you need help finding item or items. Not a bad thing at all. Always clean also!!!!
                                                by
                                                  • Recommended
                                                  Great service
                                                  Love it when I dont have to find someone to help me and that someone actually had time to assist with my purchase
                                                  by
                                                    • Recommended
                                                    Best store in Milwaukee area!
                                                    I've been to 4 Home Depot stores in the MKE area and always return to the Grafton store. That store is the cleanest, the best stocked with inventory and best of all - the employees ares super helpful answering questions and making helpful suggestions.
                                                    by
                                                      • Recommended
                                                      Awesome store
                                                      Love shopping here. Clean and friendly service.
                                                      by
                                                        • Recommended
                                                        Helpful service associates!
                                                        The staff at this store is quick to offer assistance in finding what you’re looking for! And in a friendly helpful manner! This makes shopping a pleasant experience!
                                                        by
                                                          • Recommended
                                                          Great Employees
                                                          I go to this store frequently and I have always found very knowledgable and friendly employees to help me. The items I need are almost always available and prices are mostly reasonable. I am very fortunate to have this store close to my home.
                                                          by
                                                            • Recommended
                                                            Great pricing
                                                            I'm so happy to have been able order the GE fridge that I really wanted.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 586 reviews

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