#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(413)587-7812

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

350 Russell Street

Hadley, MA 01035

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 426 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (426)
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Showing 1-30 of 426 reviews
the employees were very friendly,and explained everything about the things I was shopping for !!!...
the employees were very friendly,and explained everything about the things I was shopping for !!! Definatly be back
by
  • Verified Purchase
  • Recommended
LOOK FOR SMILING FACES, COME TO HOME DEPOT HADLEY BRANCH.
LOOK FOR SMILING FACES, COME TO HOME DEPOT HADLEY BRANCH.
by
  • Verified Purchase
  • Recommended
Everything was great but we were particularly impressed by the cashier, Susan, who was extremely ...
Everything was great but we were particularly impressed by the cashier, Susan, who was extremely helpful, quick and efficient. This was in the gardening area at 11 am on 4/12
by
  • Verified Purchase
  • Recommended
Hands down the customer service at this location is better than any Home Depot I have ever experi...
Hands down the customer service at this location is better than any Home Depot I have ever experienced
by
  • Verified Purchase
  • Recommended
great helpful people, and good prices
great helpful people, and good prices
by
  • Verified Purchase
  • Recommended
The customer service was excellent at the registers. Everyone seemed friendly and helpful with ea...
The customer service was excellent at the registers. Everyone seemed friendly and helpful with each other. The girl on the register was very friendly and fast
by
  • Verified Purchase
  • Recommended
Great store. Susan, at the front checkout is always friendly and always helpful. She regularly ac...
Great store. Susan, at the front checkout is always friendly and always helpful. She regularly acknowledges us as we first step inside the door.
by
  • Verified Purchase
  • Recommended
They were out of 3 " furring strips and 1 " foamular insulation!
They were out of 3 " furring strips and 1 " foamular insulation!
by
  • Verified Purchase
  • Recommended
Good employees and service!
Good employees and service!
by
  • Verified Purchase
  • Recommended
I popped into the store for additional items I needed for a project at home, I was greeted by man...
I popped into the store for additional items I needed for a project at home, I was greeted by many employees and asked if I needed help finding anything. I found everything I needed and wa checked out in no time. Finished my project that night.
by
  • Verified Purchase
  • Recommended
The employees try really hard to please at the Hadley store. I do thousands of dollars business e...
The employees try really hard to please at the Hadley store. I do thousands of dollars business each year. Thanks for the help.
by
  • Verified Purchase
  • Recommended
There were times in the past employees were not available or helpful but yesterday's visit change...
There were times in the past employees were not available or helpful but yesterday's visit changed from this pattern drastically, so HD is doing something very right. Not only were workers available, each person was helpful, knowledgable and kind.
by
  • Verified Purchase
  • Recommended
When I took on the renovation of our bathroom in 2016, the Hadley Home Depot and its friendly and...
When I took on the renovation of our bathroom in 2016, the Hadley Home Depot and its friendly and knowledgeable staff were invaluable. Most important, they did not 'judge' when I returned to the store daily...and sometimes several times in one day!...to pick up more materials or to ask for advice.
by
  • Verified Purchase
  • Recommended
THIS WAS ONE OF THE BEST HOME DEPOT STORES WE HAVE VISITED. WE MOVED RECENTLY FROM FLORIDA AND WA...
THIS WAS ONE OF THE BEST HOME DEPOT STORES WE HAVE VISITED. WE MOVED RECENTLY FROM FLORIDA AND WAS ALWAYS SATISFIED DOWN THERE AS WELL. THANK YOU
by
  • Verified Purchase
  • Recommended
Good store, convenient location. Typical big box store.
Good store, convenient location. Typical big box store.
by
  • Verified Purchase
  • Recommended
Cashier Susan was extremely helpful and encouraged me to enter this sweepstake.
Cashier Susan was extremely helpful and encouraged me to enter this sweepstake.
by
  • Verified Purchase
  • Recommended
Great job Dennis, Gabby and Amanda. Great customer satisfation.
Great job Dennis, Gabby and Amanda. Great customer satisfation.
by
  • Verified Purchase
  • Recommended
Excellent customer service. Friendly, pleasant and helpful staff. Vanessa and Donna went above ...
Excellent customer service. Friendly, pleasant and helpful staff. Vanessa and Donna went above and beyond. I am so impressed.
by
  • Verified Purchase
  • Recommended
If you've been frustrated with a lack of help or poor customer service, give Home Depot another t...
If you've been frustrated with a lack of help or poor customer service, give Home Depot another try. We were well cared for by the customer service reps. Refreshing after a horrible experience at the big box store down the street.
by
  • Verified Purchase
  • Recommended
Nice store and associates
Nice store and associates
by
  • Verified Purchase
  • Recommended
Friendly helpful workers in the store.
Friendly helpful workers in the store.
by
  • Verified Purchase
  • Recommended
Friendly help and good selection of products
Friendly help and good selection of products
by
  • Verified Purchase
  • Recommended
Great store! Good people. Nice tools.
Great store! Good people. Nice tools.
by
  • Verified Purchase
  • Recommended
Really impressed with all the employees that helped us today with our Christmas gift purchases of...
Really impressed with all the employees that helped us today with our Christmas gift purchases of a Husky Tool Chest set, a Husky car jack, and a few other items. Customer service looked up the inventory quickly, retrieved the items from up high storage, and helped us load things up. The cashier made it even better with a quick credit card application that made the gifts a little cheaper. Real nice experience today. Thanks.
by
  • Verified Purchase
  • Recommended
Great well stocked store with helpful employees who always seem to have a good attitude.
Great well stocked store with helpful employees who always seem to have a good attitude.
by
  • Verified Purchase
  • Recommended
The store always lets me use my State Drivers license with Veterans stamp for discounts
The store always lets me use my State Drivers license with Veterans stamp for discounts
by
  • Verified Purchase
  • Recommended
Every person we encountered were extremely helpful and personable
Every person we encountered were extremely helpful and personable
by
  • Verified Purchase
  • Recommended
GOOD JOB GABBY AND PAULA
GOOD JOB GABBY AND PAULA
by
  • Verified Purchase
  • Recommended
I went in today, went to the customer service desk, and spoke to Heather about what I was looking...
I went in today, went to the customer service desk, and spoke to Heather about what I was looking for. Heather went above and beyond not only telling me where things were, she walked me to each product I needed, continued to inquire about what I was there for, and suggested additional products that I never thought I would need until she suggested them. She seemed to have generally cared about my needs and made sure I had everything I needed to complete my project. You don’t get this level of customer service anymore. (I was in a competitor location earlier today and left without purchasing due employees pointing and saying it’s over there. Which left me confused and feeling overwhelmed.) GREAT JOB HEATHER and Home Depot for having your employees so engaged with the customers! I will be back In the near future!
by
  • Verified Purchase
  • Recommended
Wonderful to see the same faces who helped me the past few weeks, upon moving here, welcoming me ...
Wonderful to see the same faces who helped me the past few weeks, upon moving here, welcoming me back - asking how we're doing. Further, the Customer Service counter remembered me and helped with my store credit, which I promptly spent on new things I needed.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 426 reviews

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