#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(215)799-2062
Tool & Truck Rental(215)799-2068
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
782 Rte 113
Souderton, PA 18964
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Customer Store Reviews

  • 4.8 out of 515 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (515)
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Showing 1-30 of 515 reviews
Customer service does not respond to the customer when Home Depot is clearly at fault. I made a ...
Customer service does not respond to the customer when Home Depot is clearly at fault. I made a special order of decking product. It was to be delivered on a Saturday. I made arrangements with a contractor to install the decking over the weekend. Only half of my order was delivered- the boards I needed to get started on the project were missing. Management was unable to correct their error-decking sitting at the store or make arrangements to get the product to me. I had to call and call to try to get answers. Product delivered Monday. Management did not value my time loss, or the understand that I had made arrangements to get this project completed over the weekend. I had to make over 10 calls to try to get a delivery charge removed and some kind of discount for their error. I am still waiting for the Store Manager to return my call. I was never able to be connected with him by any associate or asst manager. Unacceptable customer service.
by
  • Verified Purchase
1 found this review helpful
Have been going there Since they opened it. It is closer than the store in N. Wales that we use ...
Have been going there Since they opened it. It is closer than the store in N. Wales that we use to have to travel to before.
by
  • Verified Purchase
  • Recommended
We love this Home Depot and will always go out of of our way to go there because of the excellent...
We love this Home Depot and will always go out of of our way to go there because of the excellent customer service.
by
  • Verified Purchase
  • Recommended
Great experience with Johanna In the appliance department! She was very knowledgeable regarding t...
Great experience with Johanna In the appliance department! She was very knowledgeable regarding the products and very efficient!
by
  • Verified Purchase
  • Recommended
The employess and the store manager laquisha will help you to get the job done very nice!
The employess and the store manager laquisha will help you to get the job done very nice!
by
  • Verified Purchase
  • Recommended
I normally like this store. The staff was great but the manager could not come to help in place o...
I normally like this store. The staff was great but the manager could not come to help in place of a missing person. My cashier was very helpful Christopher was very attentive.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The store employee was KIMBERLE
The store employee was KIMBERLE
by
  • Verified Purchase
  • Recommended
product was available on line but not in store. Store associate lied to me about the product I h...
product was available on line but not in store. Store associate lied to me about the product I had asked for. Product itself was not appropriate for my needs
by
  • Verified Purchase
1 found this review helpful
Store is clean though no Lysol, hand sanitizer, not too much to choose in shades with blackout so...
Store is clean though no Lysol, hand sanitizer, not too much to choose in shades with blackout so sun nor silhouette shows on shade and had to pay way more for an oversized shade. I gave them a good rating for being courteous and helpful. I need 2 more shades but don't think I want to pay so much more fore a smaller shade.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
I have to say I had the best customer service experience here numerous times when ordering counte...
I have to say I had the best customer service experience here numerous times when ordering countertops to just getting something down from a shelf!
by
  • Verified Purchase
  • Recommended
THIS TEAM IS WORKING HARD WITH ALL THE EXTRA PRESSURES AND CUSTOMER VOLUME BASED ON THE VIRUS THE...
THIS TEAM IS WORKING HARD WITH ALL THE EXTRA PRESSURES AND CUSTOMER VOLUME BASED ON THE VIRUS THEY HELPED ME A COUPLE OF TIMES ON RECENT VISITS THANX GUYS
by
  • Verified Purchase
  • Recommended
I like this store. I go here a lot. when I need help the people are nice and the cashiers are f...
I like this store. I go here a lot. when I need help the people are nice and the cashiers are friendly, especially Nora.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Its Spring. The garden center should be open and operating during store hours.
Its Spring. The garden center should be open and operating during store hours.
by
  • Verified Purchase
good service, clean and neat, friendly staff
good service, clean and neat, friendly staff
by
  • Verified Purchase
  • Recommended
YOU HAVE A EMPLOYEE NAMED Mary Dehner,who I met today at your store and she is one of the best iv...
YOU HAVE A EMPLOYEE NAMED Mary Dehner,who I met today at your store and she is one of the best ive ever dealt with,give this young lady a nice letter of accomplishment and 10 smiley faces. What a great person she is and you are very lkucky to have her. Please follow up with me on this recommendation for her ok
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Nora was a very helpful cashier. She is always very friendly each time I visit Home Depot.
Nora was a very helpful cashier. She is always very friendly each time I visit Home Depot.
by
  • Verified Purchase
  • Recommended
Clean store. Lots of personnel available to help.
Clean store. Lots of personnel available to help.
by
  • Verified Purchase
  • Recommended
store was neat, and I very easily located my product, after which I was asked if I needed any help.
store was neat, and I very easily located my product, after which I was asked if I needed any help.
by
  • Verified Purchase
  • Recommended
Large inventory on popular brands. Employees were friendly and offered assistance. Got and out wi...
Large inventory on popular brands. Employees were friendly and offered assistance. Got and out with no issues.
by
  • Verified Purchase
  • Recommended
Store is always clean and usually well stocked.
Store is always clean and usually well stocked.
by
  • Verified Purchase
  • Recommended
Very satisfied with this store. Generally always find someone to help and they are always willin...
Very satisfied with this store. Generally always find someone to help and they are always willing to do so. I am in this store on a regular basis, but there are items that I typically never buy that I need help in locating. Today it was front door weather stripping.
by
  • Verified Purchase
  • Recommended
Pleasant, efficient staff
Pleasant, efficient staff
by
  • Verified Purchase
  • Recommended
store very near to my house, convenient and have all I need
store very near to my house, convenient and have all I need
by
  • Verified Purchase
  • Recommended
Bill the manager has been helpful to staff and customers on our shopping visits.
Bill the manager has been helpful to staff and customers on our shopping visits.
by
  • Verified Purchase
  • Recommended
Great associates who do a fantastic job providing assistance!
Great associates who do a fantastic job providing assistance!
by
  • Verified Purchase
  • Recommended
THE ISLES BETWEEN THE RACKS AND REGISTERS ARE WAY TOO CLUTTERED WITH DISPLAYS. MAKE THEM THINNER ...
THE ISLES BETWEEN THE RACKS AND REGISTERS ARE WAY TOO CLUTTERED WITH DISPLAYS. MAKE THEM THINNER AND MAYBE LONGER TO GET IT ALL OUT THERE, BUT I FOUND IT HARD TO GET TWO BASKETS TO PASS W/O BUMPING INTO EACH OTHER.
by
  • Verified Purchase
  • Recommended
People were great. Makes you you want to return.
People were great. Makes you you want to return.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The manager needs to encourage the team to interface with customers and they need to staff the de...
The manager needs to encourage the team to interface with customers and they need to staff the departments sufficiently. Like the store and location but hate the customer service. Bought a water heater a couple weeks ago could not find help to help me get it to checkout. Bought a new toilet also with no one available to help.
by
  • Verified Purchase
Andy in 'Windows and Doors' was extremely professional, knowledgable and helpful. I would defin...
Andy in 'Windows and Doors' was extremely professional, knowledgable and helpful. I would definitely recommend his services.
by
  • Verified Purchase
  • Recommended
Employees here were very helpful. They took time to make sure I was served properly even when the...
Employees here were very helpful. They took time to make sure I was served properly even when the employee who was serving me had to leave. I was still able to get my wood cut by another knowledgeable employee.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 515 reviews

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