Honolulu #1701

Great store, great employees, great selections, name brands,lots of free parking, .75 cent soda machine outside, oh yeah go see Greg keen, that's my neighbor, he's very friendly & been working there for 19 years, so if you have any questions, just ask greg keen! Love the Home Depot! Craig Shibata :)

BE AWARE ONLINE INVENTORY IS MEANINGLESS, AND NO ONE THERE CAN TELL YOU THE INVENTORY OF THE OTHER TWO STORES ON THE ISLAND!!!! Our story started at the Pearl City Store where I purchased different tiles to show my wife for a shower floor. We came to a selection. I check online and found 53 pieces at the Honolulu store, so l returned the in unwanted tiles and proceeded to pick up the 17 pieces I needed. I get to the bin indicated on the HD App and find 8 pieces, 6 are rejected. Now the fun begins, find the one guy who knows where the rest of the tiles are. Needless to say all I got were shrugs, and him telling me there are 53 at Kapolei. Funny that’s the same as the online inventory. I grab the 2 good ones, we head to Pearl City since I picked up my original sample from there. Online inventory said “0”, we found one good one, we grabbed it. On to Kapolei, found 28 pieces, rejected 16, and couldn’t find anyone to help us even though there were a lot of orange vests around. So we just grabbed the 12 good ones and settled on 2 of the rejected tiles where I thick I can cut out the defects. Moral to the story, Home Depot’s online inventory is not reliable and finding help is doubtful.

well

This home depot location is very popular! Sometimes it may be difficult to find parking, but remember! They have a second floor parking area which is almost never full. It's just a little more walking but hey you got to get the job done! The employees are now helpful and kind. So far the shelves have been stocked and clean. The cashiers are too nice and willing to give you any information they can on what they offer. Also can't beat the prices!

Both locations on Oahu has poor customer service, every time I go there they were not helpful!! No one answered the phone and when they did they put you on hold or hang up!!!

I wish they carried the newer 18v tools like they show on their website

We went to the Iwilei Home Depot store to purchase wood vinyl flooring. One salesperson went above and beyond In helping us not only load the flooring (20 super heavy boxes) onto our cart but also answered all our questions about DIY installation and gave us lots of tips and suggestions as it seemed he had a lot of experience in the installation process himself. He helped us to select trim. I wish I got his name:( When we were finished with everything, we purchased it in the flooring dept. where a nice lady named Valeria helped us with the transaction. She told us about the Home Depot credit card that would give us $100 off $1000 spent. Since we were spending about $1200, my husband decided to sign up. She was very nice and helpful and helped us push the cart all the way to the loading area outside. Overall , we had yet again another great experience shopping here.

I was once tought by my Grandfather in our family business that a man may work and give everything he has but will only be able to produce so much in that day no matter how hard he works. This is not a bad thing because it builds character but there is something that's invisible to the human eye but one must have faith, trust and believe in the system. That is if a team of five workers work as one team, they will actually produce 10-times the amount and not feel like they have worked as hard as they did it by themselves. That is called franchising. Employee's who are all on the same page working together as one, the same way as one store working the same as the other. THIS IS WHAT I EXPERIENCE WHEN ME AND MY FAMILY SHOPS AT HOMEDEPOT. *Products is always available *Assistance is always near by no matter where you are in the store. *Being organize and clean always makes it easier for me. *It's always helpful