Honolulu #1701

My husband and I received awesome service from beginning to end. Sarina went above and beyond to help us with our purchase. She helped with pricing, purchasing, measuring the space in our SUV, and loading the item. We were thankful for such an efficient, professional, and problem-solving worker. The other workers we encountered were also very helpful and friendly.

Returns are easy and no hassle. Whenever I need help a store associate had been available. Forget going on a Saturday or Sunday finding parking is ridiculous. Pricing is competitive or lower than nearby hardware stores. This store has electronic shopping carts for the disabled.

Every time I visit in this store, I'm always excited because I am learning a lot!

We use Home Depot as our first source for supplies we need. Thank you for doing a great job helping us to take care of our home.

Went looking for header rails for my vertical blinds. Had been to the store many times in the past, and received the obligatory remarks about not having them in stock and not being sure when they would be in stock. This trip was different. Noni was pleasant and helpful even going so far as to help me try and order what I needed online. When that didn't work, she tried accessing them from Maui. Still with no luck, she helped me find an alternative brand - all with a cheerful attitude, and willingness to help. What an asset to this store! If you are in need of blinds, go see Noni! Mahalo!

My wife and I recently made a trip to Home Depot in Honolulu for personal items and had the worst experiences I have ever had in any Home depot. I do a lot of business with this store for work, and usually I am able to find what I need on my own. On this particular trip we were looking for blinds to go into our living room window. It was a Sunday so the store was very busy. I went to the isle that has the blinds to find it close off. There were two employees there. One was on a man lift and looked to be counting boxes the other was at the entrance to the isle on the phone. I waited patiently on them to complete what they were doing, but they seemed to be in no hurry to open the isle back so that I could view the blinds available. After more than 5 minutes of waiting the employee on the ground ask me if I needed help. My response was " I need to look at the blinds." He seemed aggravated and said something to the person on the lift, who proceeded to come down. He then ask If i wanted the blinds today? I said of course, that is why I am here. He then said that the machine used to cut the blinds was out of order so I could only purchase blinds that were already at or close to the length that I needed. ( all were cheap junk vinyl type you see in Walmart). If that is what I was looking for I would have went to Walmart. I ask when the machine would be repaired and he shrugged his shoulders saying "I don't know". I walked away before I got to the point of asking for a manager because my wife was with me and I didn't want to stress her out. We ended up buying a few other things from the nursery department. When I got home I went to the Home Depot website to take the survey. I filled it out very truthfully and submitted. Within 2 hours of my submitting of the survey I received a call from one of the managers. (I think it was Bobby). As I told her about my experience she was quiet, when she spoke, it sounded to me like she was wasting her time over a blind sale. She said she was sorry, which I did not believe at all. I felt that she was just making the call to satisfy some type of company policy to contact unhappy customers that complain. Never once did she ask me to come back to the store and she would help me with the purchase of blinds that my store visit was actually for. While I will continue to use this store for work purposes, my wife and I will now do my home improvement shopping at the OTHER store where they are very customer related.

If you have any need for help or have concerns, see Tanya at the service desk. she is great!

We went to the Iwilei Home Depot store to purchase wood vinyl flooring. One salesperson went above and beyond In helping us not only load the flooring (20 super heavy boxes) onto our cart but also answered all our questions about DIY installation and gave us lots of tips and suggestions as it seemed he had a lot of experience in the installation process himself. He helped us to select trim. I wish I got his name:( When we were finished with everything, we purchased it in the flooring dept. where a nice lady named Valeria helped us with the transaction. She told us about the Home Depot credit card that would give us $100 off $1000 spent. Since we were spending about $1200, my husband decided to sign up. She was very nice and helpful and helped us push the cart all the way to the loading area outside. Overall , we had yet again another great experience shopping here.

Very helpful staff.

the service is exceptional by staff, I was looking at specific item but unable to locate so I asked the one of the staff and he take me to the isle that what I was looking for and provide me the special service agent that items I have question with it. I was quite impress with the service they provide which I wasn't expect that this is much better experience then my recent airline experience.

Workers don't greet or help, then you stand in line to check out yourself after waiting in line for a long time. One real cashier, about 3 self serve lines - really? On a busy Saturday. Terrible direction this store is going to. Need to shape up and have a manager do his job and see how non efficient this store runs...

The store again was very clean and even the bathrooms were also very clean.

good place to shop at and lots of good sale!

My relationship with Lynn in Blinds & Drapery developed over a months time. On my first trip I couldn't make up my mind so she mad a couple of suggestions and said she would Call me back closer to Labor Day. Sure enough she called and presented me a better option at a great price! I would recommend her to all my friends. She got me! Next I went to ceiling fans & after finding an associate, between him & my Mobil app I was able to make a decision on what item to buy in a matter of minutes. Thank you Home Depot for having great associates aiding me with my purchases and making it possible for me not to still be in the store trying to decide!

EXCELLENT IN CUSTOMER SERVICE! THE STORE WAS CLEAN....NOT PERFECT BUT JUST THE WAY A HARDWARE STORE SHOULD LOOK. WORKERS WERE VERY FRIENDLY AND HELPFUL. NICE TO SEE YOUNG BLOOD WORKING AND LEARNING. GREAT JOB!

This store is amazing. Even when it is so busy, the employees go out of their way to make sure I get my product for the best price.

i BELIEVE THE STORE IS MANAGED TO ITS MAX POTENTIAL.However, there is always more to improve upon...I think the management is hiring the right people to represent the stores objectives...Keep up the good job moving forward...calvin mann It is a 5 star store..

WE JUST LIKE SHOPPING HERE IT'S AWESOME CUSTOMER SERVICE IS GREAT AND PRICES ARE REASONABLE!

This store has become my favorite home improvement store on Oahu for several reasons: 1. It is sufficiently well-staffed such that it is not difficult to find someone to assist a customer. 2. The staff is friendly, service-oriented, polite and knowledgeable. 3. The organization and display of products is easy to comprehend. 4. Return of items is easy and straightforward. 5. The aisles are sufficiently wide such that one does not feel crowded despite this being a very busy store.

Good store, but I would like to see more bougainvillea type plants for sale in the garden department. More colors and selection would be nice. I would also like to see the snack items expanded. Maybe offer some sandwiches etc. for people on the go.

The HONOLULU store is clean and orderly, employees helped you locate products you needed. Always smiling and offering a helping hand.

I give Home Depot #10 great place to shop!

Very good store people are really nice

Extremely helpful to be able to go to the website and know if an item is in stock and exactly where it is located in the store.

Although a busy location, workers Are eager to help and provide helpful answers, while doing their normal day to day duties!

This store has over the top employees and customer service

Customer service in the Pro Checkout section is outstanding. Fast, efficient and helpful.

BEST TIME TO SHOP IS AT NIGHT.LESS CUSTOMER MORE HELP IN EVERY AISLE.

The customer service greatly improved when Lowe's moved in next to Home Depot. It has since lagged but still much improved from before. .

Karen at the Pro Desk was very helpful and pleasant which made my purchase a positive experience.