#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(205)403-3404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3670 Galleria Circle
Birmingham, AL 35244
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Customer Store Reviews

  • 4.7 out of 566 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (566)
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Showing 1-30 of 566 reviews
Great attitude from Perry
I was in the Hoover, AL store yesterday. Perry helped me with an issue with an item in the tool department. He was a great help and knowledgeable about the item and resolved the issue.
by
    • Recommended
    bad floor associates
    floor people are put out when you ask for information or they want to argue.....make sure inventory is accurately shown on website....drove 42 miles to buy product that wasn't there.
    by
      Great service.
      I went to the Hoover store to purchase a pressure washer. The employees were extremely helpful. Going forward this will be the only store I shop.
      by
        • Recommended
        Great customer service and knowledgeable.
        The Pro-desk and Tony the "key guy" is GREAT! I really enjoyed their expertise. FYI the customer service desk has improved 110%. Thumbs up!
        by
          • Recommended
          Always a pleasant experience at the #0881 Hoover locations
          I always find the different items I need. The staff are always willing to help you and go beyond by walking with you to the item/s you have questions about and help you find what you need and review the item/s with you!
          by
            • Recommended
            Great store
            This store is convenient and all employees are helpful
            by
              • Recommended
              This store is terrible
              the employees could not be found and the ones who I did after 30 plus minutes searching for help did not know what I was asking for and it took 45 minutes to finally get an associtate that helped me and I helped them (that was a risk for me!!) get it down off the high shelf with a ladder.
              by
                Very friendly
                Always has what I need
                by
                  Great customer service from this store!!
                  The staff goes out of their way at this location to assist customers and provide a helpful shopping experience. Cashiers are all genuine and friendly-- I love this store!!
                  by
                    • Recommended
                    Great customer service
                    Just have a great experience at this location. Very friendly employees
                    by
                      • Recommended
                      Great Store and staff
                      We love this store and staff! I bought my husband a Masterbuilt Electric Smoker for his birthday and we love it! The Home Depot staff was such great help to me to find this item and get it loaded for me! Thanks Home Depot!
                      by
                        • Recommended
                        Cashier...superstar
                        I had a very pleasant experience with a cashier in the nursery area. Her name is Ashley 41323. She made sure I was taking care of and what she did not know she made no hesitation to find an answer . Very pleased!!!
                        by
                          • Recommended
                          Excellent
                          I buy all my material and tools from this store and I am very pleased with the customer service and the deals I get every time I use the store.
                          by
                            • Recommended
                            RUDENESS AT ITS FINEST
                            We went in on Saturday October 22nd and cashier Whitney that works at Customer Service was RUDE!! I requested a Manager and this untrained guy came up there and was just like Whitney and was very and obviously wasn’t trained in CUSTOMER SERVICE!
                            by
                              Great Customer Service
                              The Lawn and Garden area cashier's name is Sheila. She has always smiled, had a positive attitude and even helps you locate items.
                              by
                                • Recommended
                                Happy attitudes help
                                Everyone had a happy attitude when I went to the Hoover location. I hate to shop but they made it a great experience.
                                by
                                  • Recommended
                                  Cashier suspects you of stealing 16 cent items and more
                                  I have been a customer a long time, and my wife who worked there... Tends to prefer this place ...but in 2 changes in management...and we keep having undeserved trouble! Here's some history. 1. Two toilets we bought, she couldn't get help losing them. She's like 100 pounds... 2. The fridge, which we did without for a long time ..lemon fridge 3. Being suspect of theft of hardware ... Value? Less than a quarter. Is that how highly we are valued? Lose us over $0.16? Apparently....
                                  by
                                    Great Service
                                    Always great service at this location.
                                    by
                                      • Recommended
                                      Great products, prices and people!
                                      Went into the Hoover/Riverchase store to find a light fixture for my outdated kitchen. Roy was the customer service person who greeted me with a smile and was eager to help. He happily retrieved a light fixture from the top shelf which required getting a large ladder to do so. He loves his job and people. Love this store!
                                      by
                                        • Recommended
                                        Shopping Galleria HomeDepot
                                        I go out of my way to shop the Galleria Home Depot store. Their prices are usually better than other stores. The employees are usually very helpful and friendly.
                                        by
                                          • Recommended
                                          CUSTOMER SERVICE
                                          WE HAVE SHOPPED HOME DEPOT OFTEN DURING THE PAST 10 YEARS AFTER HAVING MOVED TO HOOVER. CUSTOMER SERVICE ALWAYS PLEASANT AND INFORMATIVE. WE LOOK FORWARD TO OUR DELIVERY OF NEW REFROGERATOR MAY 13.
                                          by
                                            • Recommended
                                            great store
                                            I always shop at this store when I need plants for my yard, or home repair stuff. They always have what I need!
                                            by
                                              • Recommended
                                              Overall Experience
                                              I usually find everyone very helpful and courteous
                                              by
                                                • Recommended
                                                Friendly people
                                                I buy there a lot. Good store and easy to get to.
                                                by
                                                  • Recommended
                                                  Carpet instsllation
                                                  I purchased carpet and scheduled installation through the Home Depot store in Hoover. Everything to that point was very, very good! Then the installation company, Romanoff, got involved. I’ve had very few worst experiences with any company than I had with Romanoff. I ended up canceling my order on the day it was supposed to be installed, strictly because of Romanoff!
                                                  by
                                                    Excellent Customer Service by Dillon, Danny and John!!
                                                    Dillon greeted us with so much kindness and was so helpful!! Danny help us as well in the faucet department and John helps us to order a new Dishwasher!! All 3 men were extremely helpful!! The Store was super clean!!
                                                    by
                                                      • Recommended
                                                      Love to shopping at Home Depot
                                                      Got good price and quality at Home Depot.
                                                      by
                                                        Staff is terrible...worst in all of Home Depot
                                                        The store easily has the worst pro desk and building materials staff of any store that I have shopped anywhere in the country. I own a construction company that has a traveling component. We do a lot of projects around Birmingham Alabama... Cary North Carolina... Hanover Pennsylvania... Ocean City Maryland... And throughout the Washington DC metro area. I do business in a lot of stores and have never met a pro desk or an assistant manager that were as disrespectful and completely undevoted to customer service as the people I met in the store this morning.
                                                        by
                                                          Good Products
                                                          Staff were so helpful and they had the quantity of the merchandise that we needed.
                                                          by
                                                            • Recommended
                                                            GREAT CUSTOMER SVC
                                                            I WAS HAPPY YOU CAME THROUGH WITH WHAT I NEEDED
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 566 reviews

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