Reviews for Inver Grove Heights #2843

EMPLOYEES ARE ALL SO HELPFULL AND PRICES ARE GOOD

Great help from employees

Got big help moving a big and heavy box into my vehicle. Very grateful for the extra mile by the staff.

We came in seeking a specific (out of season) item to give as a gift. An employee was readily available to help us and brought us directly to the item we needed, then escorted us to a customer service cashier to ensure the item was rung up correctly. The courtesy, knowledgeability, and helpfulness demonstrated by employees at the INVER GROVE HEIGHTS Home Depot keep us coming back to this location time after time.

The customer service and products are the best!

Brenda was very helpful and made my experience enjoyable. would recommend this store to others

Brenda the cashier was very friendly

Employees were helpful, store was clean

The store is always neat and clean well organized and there is always an employee available to answer questions about specific products

Chris did a great job in the paint dept. Thanks again

NEEDS BETTER MANAGEMENT!!! TOOK OVER 1/2 AN HOUR TO GET MY SPECIAL ORDERED RAILING. WHEN I FINALLY GOT IT THE CARDBOARD BOX WAS DESTROYED AND IT WAS MISSING THE BRACKETS.

I have found someone at the Inver Grove Heights home depot always willing to help find a product, give advice on the project I am working on, and willing to go the extra yard to make my visit a positive experience.

I ordered and prepaid a new carpet for my basement with Home Depot. They sent someone to measure the space. On the estimate, there were charges for moving several furniture items. The Home Depot told me that I could move the items myself or pay the charges. I moved what I could and got the remaining items cleared off so that they would be easy for the installers to shift around. On the day of the carpet installation, two men arrived at the last minute of the installation window. They took a look at the space and told me they weren’t sure whether they could move a large bookcase. I offered some suggestions for how to dismantle it. They told me they would take a look and ignored me, so I went to the main floor of my home. A little while later, my phone rang. The installer’s main office called to tell me that they could not install the carpet in the room with the bookcases. The installer could put the carpet in for the rest of the basement, but they needed to come back and do the room with the bookcases after I removed the bookcases. I was very frustrated and told the representative that I would call back after I had calmed down so that we could schedule a second install for the room with the bookcases. I first asked that she let the installers know that they could go ahead and install the carpet in the rest of the basement. I had planned to work from home that day, and my first meeting arrived just as the installers re-entered my home. I told them that they could go ahead and install the carpet in all of the rooms except for the room with the bookcases, then gently closed the basement door so that I could start my meeting. When my meeting finished, I went down to the basement to check in. No one was there and no work had been done. I had not received any calls or messages from the installer, and there was no note. When I called the installer to ask what had happened, they told me that the person in charge of my installation was not available to talk to me and that they would call back soon. Over half an hour later, I called again. The person in charge of my installation was still not available, but a different person rescheduled my installation for another day without explaining what had happened. An hour later, the different person called me back to tell me that the installers left because I yelled at them and slammed a door in their face. He seemed to enjoy putting me down. I apologized but this did not seem to make a difference. Although the service at this Home Depot is fine, I would not recommend buying flooring here as the installation company (Erskine) is antagonistic on the phone and downright strange in person.

I am helping my daughter landscape her new home. The lawn and garden department employees are very knowledgeable and helpful in finding the right plants, equipment and chemicals for the job!

Overall it is a good store and easy to get around. But, at times it does not have the same products bigger stores have. But, the employees are friendly and it is easy to do a return.

The associate Evelyn provided excellent service. She helped me in every way possible, from finding items I needed to completing a phone order. Thank you for being patient and kind throughout the entire process. She was very informative, and helped us complete our transaction. She was also the ONLY person to offer us assistance, and made sure we had everything we needed. That kind of service definitely deserves some recognition,

Always helpful and great staff.

This was the best customer service I have ever received in my life. Amazing people working here to make sure you can do everything you need to!

Great store, Easy to navigate, friendly people, usually not busy

Store is clean and most employees are helpful. Would not recommend using their installation services because it takes too long to set up correctly. Products they sell are nice quality and prices seem fair.

This location had everything I needed and Jim who checked me out was great

Employees were consistently easy to approach, helpful and friendly. This Home Depot is definitely a positive change from other stores I’ve been to where employees actually avoid making eye contact and pretend not to hear me when I call out to them. Usually such employees will change their direction and/or walk away as fast as they can. I just moved here from another state. I have experienced many many Home Depot’s and this is the first one I have taken the time to write about.

I am always happy with the service I get at Home Depot. Everyone is always very happy to help me and I always leave feeling like they (whoever the employee was ) went out of their way for me. This last time I was helped by Sahvanna ( not sure about the spelling ) she was very helpful and knowledgeable about the lawnmower I bought. Very pleasant !

I visited the Inver Grove Heights store #2843 Where Margaret from Garden area started with me. Tammy assisted me with my purchase And Cale assisted me in preparing the purchase for Will call pickup. All professional and Kind

Always friendly and helpful.

There were several young eager young men Trying to help me buy a window No regular milwork staff Also helped me out Very polite Young Good to see

I overheard The manager of the paint department, Chris, talking to a grumpy, demanding customer while I was shopping. She kept him on the line for 10-15 minutes, repeatedly demanding that he make a delivery on a Sunday, which was not possible. Chris never lost his cool or betrayed the least tone of irritation when she refused repeatedly to take a very polite No for an answer. I was so impressed!

Very friendly and helpful staff!

The store was clean and very well organized. I needed something that appeared to be out of stock, but a very helpful employee was able to find back stock within a matter of minutes and have me on my way out the door with the item that I came for.

steve at pro desk excellent customer service