#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(217)291-1402
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1601 W Morton Avenue
Jacksonville, IL 62650
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Customer Store Reviews

  • 4.7 out of 360 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (360)
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Showing 1-30 of 360 reviews
Great job Jacksonville
Yesterday morning I was in working near Jacksonville il & I needed parts to finish installing a custom pop up table & Home Depot was close . When I arrived I was greeted by many helpful employees that were knowledgeable about their products I bought what I needed & I was out the door .
by
    • Recommended
    Great Composite Decking
    I purchased composite decking last year and am very pleased with the materials
    by
      • Recommended
      Rich Webb is awesome
      We went in looking for a washer/dryer set. Rich Webb helped answer our questions. We left to look at other stores, but came back later the same evening. He ordered exactly what we wanted, and was very knowledgeable, friendly, patient, and helpful throughout the entire process. I'd go back there just to deal with him.
      by
        • Recommended
        Clean store usually stocked with plenty of items!
        I have been looking for a specific tire inflator, with certain features on Christmas Eve,and I found 1(ONE) at this store by luck!
        by
          • Recommended
          Great store, friendly staff
          Teddy was super helpful and a great person. We need more people like him with a personality and charisma working in retail. Makes shopping a pleasure!
          by
            Super Store
            One of the best Home Depot stores I have been shopping. Store was clean and plenty of employees to help answer my questions. All around great store!!
            by
              • Recommended
              Customer service experience
              3 or 4 out of 12 employees that I encountered spoke or acknowledged that I was in the store or needed any help with anything
              by
                • Recommended
                Great Customer Service
                The customer service from Dave and Tim was OUTSTANDING when I purchased my stove and countertops.
                by
                  • Recommended
                  Great Customer Service
                  Thank you to Home Depot for helping me find the right water heater. Rheem. The two guys who loaded the water heater into my equinox. Everyone inside the store was so helpful and courteous and kind. From the Salesperson in the department to the cashier Shylo.
                  by
                    • Recommended
                    Tim in appliances is GREAT!
                    Tim in appliances in very knowledgeable. He assisted us in purchasing 5 appliances. He listens to what features you want in the appliances and helps you decide which ones fit your needs the best. He is also very personable.
                    by
                      • Recommended
                      It will do in a pinch
                      As I have several facilities to maintain and repair in this city I often use this store to gather supplies I cannot plan for. Sometimes they don't have what I would prefer but, they do usually have what I can make work. The staff varies on helpfulness. Sometimes they are great, other times you can see them doing their best to avoid you. I had 1 issue with a return that I caught but, when I went back to correct it it went a tad south.
                      by
                        • Recommended
                        Terrible customer service
                        Home Depot made a mistake on an item. We had to drive over an hour for an exchange. The customer service person was rude and they made me pay more for the item because they wouldn't carry over my coupon from the night before. I just needed to exchange something but they had to do a full refund and re-charge due to their policy which caused me to lose the coupon.
                        by
                          Tony Canton is the best
                          We drove 30 min from Springfield IL to this store only because of how knowledgeable Tony Canton in flooring was over the phone. When in store he was knowledgeable, friendly, took his time to care about our needs & showed us all our options, even got us set up with financing quickly. I left with a smile on my face
                          by
                            • Recommended
                            Awesome store
                            The cashier was very friendly and the bathrooms were clean
                            by
                              • Recommended
                              love this place....
                              always a clean store and the employees are super helpful.
                              by
                                • Recommended
                                Great Features
                                Had a good experience purchasing our first appliance there
                                by
                                  • Recommended
                                  Excellent Service and Staff is super friendly and helpful
                                  i found my experience at the local Home Depot to be quite a pleasant experience the staff was not only very friendly but very professional and helpful when i was searching for Hot Shot Brand Ant and Roach killer, i have no ill words to speak on the store or its associates and i plan on shopping there again oh forgot to mention the store was very clean and well maintained i must say it was impressive
                                  by
                                    • Recommended
                                    Great employee
                                    Jennifer greeted me and asked if she could help me.
                                    by
                                      • Recommended
                                      great return experience
                                      I returned a planter and was informed by your employee that they could plant whatever I wanted. I had no idea that it was possible. Being a senior citizen, that would make my life much easier.
                                      by
                                        • Recommended
                                        Great experience
                                        I picked Jacksonville because I reviewed products available and this store met my needs with all products Also the staff was most helpful and knowledgeable Will def go again
                                        by
                                          • Recommended
                                          Nice and Clean, Helpful Associates!
                                          I was in the Quincy, Illinois store on Saturday and compared to our store, it was cluttered and not clean. Our store in Jacksonville, IL is clean, uncluttered, and has merchandise displayed nicely.
                                          by
                                            • Recommended
                                            Great Service
                                            Have not been a H.D. fan in the past. Today's experience was excellent and I was very pleased with the customer service & help that I received. They went out of their way to help out. I appreciated it very much.
                                            by
                                              • Recommended
                                              Home away from home
                                              Great store. Friendly people who may or may not work there.
                                              by
                                                • Recommended
                                                Friendly Staff
                                                Every single time we shop at Home Depot, we are greeted and made sure we feel comfortable! All of our experiences have been excellent
                                                by
                                                  • Recommended
                                                  good shopping experience
                                                  I was looking for a ladder and they had what I was looking for on sale. They also gave a Veterans discount, and all I had to do was show my military discount card.
                                                  by
                                                    • Recommended
                                                    No Help
                                                    The store is great, just try to avoid cashier named SHYKEYLA. Very bad attitude and very rude.
                                                    by
                                                      Some of the best service you will get is at this store. They really know the stuff and how to get...
                                                      Some of the best service you will get is at this store. They really know the stuff and how to get the job done the best way.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      Another excellent experience with Home Depot. This time with employees Alex and Jay. Very friend...
                                                      Another excellent experience with Home Depot. This time with employees Alex and Jay. Very friendly, patient, helpful and knowledgeable. I went away happy with their help with my current project as well as my next project. I will be back because of associates like Alex and Jay.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      The best in customer service of any Home Depot I have been in. Caring, efficient and kind. Can’t ...
                                                      The best in customer service of any Home Depot I have been in. Caring, efficient and kind. Can’t go wrong shopping here.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      Great store great people you could not do any better than Jacksonville IL
                                                      Great store great people you could not do any better than Jacksonville IL
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      Showing 1-30 of 360 reviews

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