#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(417)206-5002
Tool & Truck Rental(417)206-5008
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3110 E 20th Street
Joplin, MO 64801
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Customer Store Reviews

  • 4.8 out of 671 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (671)
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Showing 1-30 of 671 reviews
I love Home Depot
I really like shopping at Home Depot! they hire such friendly people, it's always a pleasure. I use to hate going to self checkout but you don't even have to do it yourself because they'll do it for you!
by
    • Recommended
    Customer Service
    The Customer Service that I have received at this store has been consistently GREAT. Good employees and Great Attitude. This is why I come to Home Depot!
    by
      • Recommended
      Great customer service!
      The store was very busy on the Saturday I was shopping. The paint counter was as well. During my wait at the paint counter there was a paint spill at the registers by a customer. The young employee who was serving me did an amazing job of multi-tasking! He was helping to coordinate the clean up while taking care of me and one other customer. My paint was ready in a timely manner and with friendly service!!!
      by
        • Recommended
        Helping hands
        Everything I've been in this store I was always greeted with a smile and someone always wanted to help me find what I wanted and the store has always clean.
        by
          • Recommended
          Friendly helpful staff.
          Friendly helpful staff make me feel like my business is appreciated and help my shopping experience to go faster while making the best choices for my project.
          by
            Kai and Carter!!!
            After having our blinkers on for 1 1/2 hours waiting for landscape blocks to be brought out to load into our trailer, our battery died. Kai helped us find an employee who had a truck that helped us jump our truck. My husband so wanted to tip them for his help as a kind human being, but they would not take it as employees, this was well beyond work expectations, it would have cost us plenty to pay someone to bring us a new battery or come jump start us. Thanks and a big shout out to Kai, Carter, Zack and Alexa for your help!!!!
            by
              • Recommended
              Great customer service
              She greeted me and asked questions to find what out, likes and dislikes in appliances. We sat down and she helped me order appliances. Making me feel very comfortable. See I have a lung disease, so it makes it hard to breath and communicate at times. She had great empathy, because she had lost a one of her three child. Never have I been given that customer care, that I recieved that day. And will be going back to see her. Her customer service was impeccable, if only other stores could strive to have that friendly, caring atmosphere.
              by
                • Recommended
                John- Paint Department
                He was either very short with us or repeating himself several times. We will not purchase paint from Home Depot.
                by
                  Disappointed
                  There are products everywhere, difficulty navigating isles as there is so much stuff they don't have room for. Lumber on the other hand is slim pickings. We shop here all the time and the store has definitely lost most of it's appeal.
                  by
                    Self checkout
                    Except the Pro desk which had a Long line no other checkouts were open except self checkout. I tried to use the coupon that arrived in the mail but got “invalid scan” ask for help and they tried once said “Sorry” and walked away.
                    by
                      Be prepared to load without any assistance
                      When you shop this store be sure to bring your own help to load your lumber or large objects when you buy them
                      by
                        Extra Helpful
                        Customer service is important at this store and it shows. Makes it an easy choice of where to go first.
                        by
                          • Recommended
                          Sue the cashier
                          Sue the cashier was very customer friendly and had a great approach about her. She tried to go beyond when I had a problem but there was not much you can do. She deserves a that a boy
                          by
                            • Recommended
                            Couldn't leave a 1/2 star. One star is too much of a rating.
                            Poor help and sometimes no help.
                            by
                              Experienced staff
                              It seems like every time I shop at Home Depot the staff understands what I need.
                              by
                                • Recommended
                                Excellent store. They provide everything we need. Vastly superior to Lowe’s in my opinion.
                                Excellent store. They provide everything we need. Vastly superior to Lowe’s in my opinion.
                                by
                                  • Recommended
                                  The cashier was not friendly
                                  Unfortunately, the cashier was not friendly and had an attitude towards me. Not sure if i was racial profiled but I was not attended in a friendly manner by this individual. Very disappointed to be treated like this by a cashier of home depot.
                                  by
                                    Horrible customer service.
                                    Cashier was super rude because my young toddler was helping and “held up the line” so she yanked things out of her hands and left her in tears. Her name was Susan. Older lady with glasses. Avoid her especially if you have children. She is not friendly at all.
                                    by
                                      Awesome, knowledgeable staff, always friendly
                                      never had a bad experience there, unlike the other big name home improvement store in town. always fast friendly and priced right, love this place
                                      by
                                        • Recommended
                                        Staff or employees
                                        Friendliest kind employees I've ever run across, in fact if it was closer to my home I would enjoy getting to know some of the employees better and maybe becoming friends with some of them! I've never felt so welcome or comfortable in a store as I did there! I use a power wheelchair and have a service dog. Thanks to them folks down there! Sincerely Robert
                                        by
                                          Salespeople who know their department
                                          Buying my tankless water heater the lady totally knew what I needed.
                                          by
                                            • Recommended
                                            Very knowledgeable
                                            Very pleased with quality
                                            by
                                              Great products!
                                              I find products at Home Depot that I can't find in other stores. This is a great place to shop for products for your home.
                                              by
                                                • Recommended
                                                KNOWLEDGABLE EMPLOYEESMARK
                                                MARK ALWAYS ASKS US HOW PRODUCTS FROM PREVIOUS ARE WORKING . HE THEN ASKS WHAT WE NEED TAKES US TO THE PRODUCTS AND GIVES US TIPS SO WE SUCCESFULLY COMPLETE OUR PROJECTS .
                                                by
                                                  • Recommended
                                                  Good job
                                                  Good job helpingGood job helping meGood job helping me findGood job helping meGas range
                                                  by
                                                    • Recommended
                                                    Top notch service !
                                                    A pleasure to work with this store. Joe in gardening is the best I’ve been taken care of in a very long time. All is excellent in zJoplin !!
                                                    by
                                                      • Recommended
                                                      Not the usual
                                                      Sometimes you don't get the usual Home Depot experience, but this was exceptionally bad, from tracking down assistance more than once, a rude cashier insinuating that I didn't need to apply for a Home Depot card, to having unruly people linger in and around the checkout trying to put unpaid items in my cart and taking them out with my stuff with no staff assistance...would recommend Pittsburg or a different Home Depot.
                                                      by
                                                        Very courteous staff
                                                        Store layout and cleanliness are acceptable. What always gets me is how nice every employee is. Each time we go, we have a very friendly conversation at checkout. Employees are also eager to succinctly guide us when we need assistance.
                                                        by
                                                          • Recommended
                                                          my experience at home depot
                                                          I shop regularly at home depot and what I'm looking for is easy to find and the customer is very satisfactory. I would highly recommend everyone to shop there.
                                                          by
                                                            • Recommended
                                                            This store greatly impressed us during the pandemic. It had personal protection supplies in suffi...
                                                            This store greatly impressed us during the pandemic. It had personal protection supplies in sufficient quantities long before their competitors. Their sales associates have been extremely helpful in answering our questions about current products or products purchased in the past. They have been helpful and efficient. We live between Joplin and Tulsa, but prefer the Joplin store.
                                                            by
                                                            • Verified Purchase
                                                            • Recommended
                                                            Showing 1-30 of 671 reviews

                                                            Nearby Stores

                                                            3001 N Broadway

                                                            Pittsburg, KS 66762

                                                            28.52 mi

                                                            Tool & Truck Rental

                                                            (620)235-7415

                                                            Pro Service Desk

                                                            (620)235-7410

                                                            Mon-Sat: 6:00am - 10:00pm

                                                            Sun: 8:00am - 8:00pm