Reviews for Kingston/Ulster #1227

This store is well kept and associates are very friendly and helpful!!

There are many "Box Stores" in our immediate area, but our Home Depot fits in well with the surrounding communities. It is well managed as evidenced by the longevity of many of the employees, and contributes to local events. From The Garden Center through to the indoor Lumber Yard, we've rarely had an issue with shopping here. From the 'Greeters' to the department clerks, cleaners, department workers, & 'Returns' People' (they sometimes have it really rough); there are many who just say 'hello' because they want to. Even the cashiers have been helpful to us.

4 hours to buy a riding lawn mower and trailer!

Very friendly staff, had what I needed (Wiremolding) ,check out was easy, no complaints

They tend to have carts only by the main entrance . I think they have way too many handycaped parking spots I understand the need for them but there are very few people using them .

At the Kingston Home Depot the workers are always willing to help by making suggestions on items that could make my project easier or more efficient . the parking lot has special parking for our veterans and handicap person which makes me proud of them for recognizing our special people. Mask and hand sanitizer are always available for any person who enters the store.

Awesome experience!!

I'm always happy to shop at the Kingston Home Depot because the staff is always very helpful to help me with all my shopping needs!

I recently bought a set of RYOBI batteries and almost did not.it was a10 mile trip one way. I visited the tool section expecting to find the batteries near the ryobi tools NOT THERE. I then saw a RYOBI display at the end of a aisle with tools and batteries , did not have the one i saw on line. ready leave very disappointed I saw another RYOBI display which did have the batteries i wanted. WHY ARE THE TOOLS AND ASSERIES SKATTERD ALL OVER THE STORE AND NOT IN ONE SECTION . LIKE OTHER STORES. VERY BAD FOR CONTRACTORS WHO DO NOT HAVE TIME TO HUNT DOWN ITEMS. The store was clean, and the store associates are always friendly and helpful.

Lack of Customer Service! Employees seemed more interested what was on the floor or their cell phones. Not one employee asked if i needed assistance. Waited 40 minutes to have 1 pallet of pellets to be loaded on truck no such luck. When I returned to Service Desk where I initially made the purchase for the pellets. When asked what I needed i shared with the employee that after 40 minutes no one ever loaded the pellets I purchased onto truck. I asked for my money back. Employee at desk showed no regard for loss of sale and being part of employees who chose to ignore that a customer had made a purchase and failed to follow thru. Management of this store should be held accountable for the actions of their subordinates.

Well run store with friends employees.

Helpful staff, especially at the Pro Desk!

Store is always clean and employees are always happy to help you find an item even if they have to walk with you to the proper department.

This is our go-to store for all of our home improvement needs. From hummingbird feeders to plywood, lighting to paint. We always shop at Home Depot in the Town of Uster.

THE BEST OF THE BEST ISAAC YOUR THE MAN SHOULD BE RUNNING THE STORE

Luis and Jenn at customer service are outstanding!

The store employee in carpet sucks. I paid for carpet and they said it would be cut and ready to pick up 2 days later. It wasn't ready. It's been a week and i'm still waiting

My cashier Darielle was extremely friendly & pleasant!!!

Very happy with my sales person. I'm disappointed that I will have to wait almost 2 months for the refrigerator delivery. Luckily my old one is still working.

Friendly helpful staff were available to assist with a problem with an item I had ordered online. The store was clean and well-stocked

Darielle the young lady that was at check out, did a great job, outstanding personality and made me feel good as I left your store.

No sanitizing is happening at all. Watched carts get returned to cart area inside store without any sanitizing. The young woman watching over the self check-out area told us she had been too busy to sanitize as is required. Expected better from Home Depot. Luckily, this has not been our experience at other stores.

Despite the fact I ordered the product on May 29, 2020, they did not have the product for delivery on June 13, 2020. When I went to the store for assistance, the employee who handled my problem was uncaring and didn't even say, "I'm sorry". So the store did not have the product I needed even with a 2 week notification and the employee was unhelpful.

Awesome

Always clean and friendly.

FRIENDLY STAFF ESPECIALLY DARIELLE

Paint dept was very helpful. Cashier extremely pleasant and efficient. Very good service

Always helpful employees ,well stocked departments and always clean. I've had real good experience this morning by a nice women named Jennifer in customer service,she went out of her way to help me and taking care of my next order. Also Charlie in tools, great guy ,always interested in helping me find what I need. I'm always in this store.

Store was loaded with many items. Staff always helpful. Great store.

Darielle was great!