Laguna Niguel #1077

Thanks Jamie M in millworks for excellent Customer Service and helping me with great pricing on products.

We had a repetitive problem with a GE appliance that the manufacturer would not stand behind. The store management team, especially Jared, enabled a product exchange for us that solved the issue. This was a local store making sure that their customer was satisfied.

In the Laguna Niguel store, there was Paul, Haley (flooring dept) and Mike (painting dept). In the Mission Viejo store there was Sharon (flooring dept). All of these people stood out so much because they really invested themselves in helping me with my home remodeling project. They spent the time to really get to know me. Which is how they went above and beyond with helping my project go as quickly as possible. And they made the whole experience so much more fun! Honestly, it's the best experience I've had in any store, because anywhere else, it's all about answering a question as quickly as possible and having a quick turnaround for new customers.

The store was clean and easy to navigate. On my last 3 visits I found the store associates to be very helpful and outgoing.

They do not accept Apple Pay or any other contactless payment & they never have enough cashiers. It is also nearly impossible to find an employee to assist after 7pm.

I came to the store to make a return. I was greeted by Ms. Sandra (sorry, don’t know her last name) . As I was in line and listening to all the ridiculous reasons for bringing back something - it amazes me how even tempered and pleasant Sandra was (I would’ve personally been inclined to tell some of these folks - ‘who are you kidding’ and send them on their way). Your lucky to have her as an employee. Store could be a bit cleaner.

I had a great experience at this store. The staff at the appliance center were so helpful and professional. The associates were friendly and knowledgeable and available to answer questions.

Love It