Lake Charles #363

4.6

out of 5

95% of customers recommend this store
Rating Breakdown
5
(106)
4
(23)
3
(6)
2
(1)
1
(8)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.5
4.7
4.5
Store Details
Contact Us
Main: (337) 475-9998
Pro Desk: (337) 475-7424
Store Hours
  • Mon-Sat: 6:00am - 10:00pm
  • Sun: 8:00am - 8:00pm
Location
3200 E Prien Lake Rd
Lake Charles, LA 70615
Upcoming Workshops
  • Kitchen Showroom
  • Propane Exchange
  • Moving Truck Rental
  • Key Cutting

Nearby Stores

36.40 mi
  • 603 Strickland Drive
  • Orange, TX 77630

Store Details

Looking to replace your outdoor wall lights? The Home Depot in Lake Charles, LA has the solutions you need to finally finish that project.

As your favorite local hardware store, we're glad to say we support the McNeese Cowboys and more. We believe in providing you with the best possible service, we enjoy being involved in the community and love to support all of our employees.

If you haven't checked out our Lake Charles location yet, stop by today! We're near Walmart and Toys "R" Us at the intersection of Hwy. 14 and East Prien Lake Rd.

Visit our website to shop for all your household needs and we will be honored to have your order ready within minutes to pick up. Thank you for making The Home Depot your first choice.

Your Lake Charles Store Team


Deliver the Fright This Halloween Night With The Home Depot

Get ready for ghosts, goblins and ghouls with some great garden tools from The Home Depot. Shop trimmers, lawn bags, leaf blowers and more to prep your yard for fall fun. Or turn your home into a spooky haunted house with The Home Depot’s exclusive new collection of Halloween decorations. Shop now for great savings.

Join The Home Depot Foundation in serving those who have served us all

Veterans have served us all, and now let’s #CHOOSETOSERVE them in return. From September 7th through Veterans Day, partner with The Home Depot Foundation to improve the homes and lives of veterans in your local community. Visit CelebrationofService.com to get involved.

Save Today with Exclusive Offers from The Home Depot

Here at The Home Depot, we're committed to helping you save, and our coupons reflect that. In addition to our daily saving opportunities, we offer programs for our professional customers, those who enjoy gardening. Stop by your local Home Depot today and take advantage of all our discounts and promotions!

CUSTOMER STORE REVIEWS

4.6

out of 5

144 reviews
5
(106)
4
(23)
3
(6)
2
(1)
1
(8)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.5
4.7
4.5
95% Of Customers
Recommend This Store 135 of 142 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
The customer service at Home Depot's Lake Charles location is awesome.

5.0

out of 5

The customer service at Home Depot's Lake Charles location is awesome.

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Home Depot's competitor has been my shopping experience until today, because it is probably a mil...

5.0

out of 5

Home Depot's competitor has been my shopping experience until today, because it is probably a mile closer than Home Depot to my home. That changed today when i could not get any help @ the competitor's store and decided I was tired of waiting and drove a short distance to Home Depot. The service there was light years ahead of competitor . Employees explained, even showed a video about the product I was purchasing, how to install, and upkeep. Best service I have received in some time in this town.

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Customer service was horrible! They had 5 people standing around and we waited 15 minutes to fina...

1.0

out of 5

Customer service was horrible! They had 5 people standing around and we waited 15 minutes to finally be told they didn't have the mower, after I finally went ask. Don't go to this store in the evenings.

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The store is neat and clean and to me some of the most helpful and polite people. Didn't rush me...

5.0

out of 5

The store is neat and clean and to me some of the most helpful and polite people. Didn't rush me on, to help someone else. Cashier was extremely polite. I would give my service a A+.

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Store employees are always nice and offer assistance.

5.0

out of 5

Store employees are always nice and offer assistance.

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This was the most unsatisfactory and unpleasant shopping experience ever at this store. Upon entr...

1.0

out of 5

This was the most unsatisfactory and unpleasant shopping experience ever at this store. Upon entry, we were greeted with a high pitched ongoing screech, which was explained away as a "false fire alarm". The screeches continued for the entire 45 minutes we were in the store (along with blaring soundtrack "music"). No one staffed the paint department for the entire time we were there despite repeatedly requesting help. (We were able to get brushes and solvents, but left without the paint we expressly went there to buy.) Some customers in the paint department said that they had been waiting for 30 minutes or more with no help on the horizon. The bottled water--ordinarily conveniently located at check out--was located near the entry which forced us to double back and haul water from the entry to the checkout. To top it off, there were NO checkouts, only self check out and an apologetic, but exhausted cashier who helped find the price for water. EPIC Failure!

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While we have several major home improvement stores in our area, I have found when price shopping...

5.0

out of 5

While we have several major home improvement stores in our area, I have found when price shopping that this Home Depot tends to have the best prices. The Management Team that is now in place is working hard with their employees on Customer Service relations. With any store of this size, on occasions I still have to hunt someone to help me. However when I do, even though it might not be their area, they are in fact able to answer my questions. So they are crossed trained, that is helpful. In writing reviews, I don't tend to give Excellent, because I always think that there is always room for improvement. However, since Shayne Hall and Eric Trahan have teamed up in Management, the store has vastly improved in their Customer Service over all. I just took time to read over some of the latest reviews with this Home Depot. Let me say this: Online reviews are just like people.  Some are wonderful sources of insight and information, while others are just places for those that need to vent, instead of addressing their issues immediately with management, so that they could have possibly work things out for the customer. I share this statement in all my reviews, hoping that it will impact those who have a tendency to rant in their own reviews. I am sure that Management knows what areas need work and just maybe your concerns addressed at the time it occurred, will allow them to bring it immediately to the employees attention.

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The Home Depot in Lake Charles near Petsmart is always clean and organized. The staff has always...

5.0

out of 5

The Home Depot in Lake Charles near Petsmart is always clean and organized. The staff has always been helpful and knowledgeable. I went to some of the free classes and learned a lot that will be useful as I remodel my home.

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