Lake Charles #363

The customer service at Home Depot's Lake Charles location is awesome.

Home Depot's competitor has been my shopping experience until today, because it is probably a mile closer than Home Depot to my home. That changed today when i could not get any help @ the competitor's store and decided I was tired of waiting and drove a short distance to Home Depot. The service there was light years ahead of competitor . Employees explained, even showed a video about the product I was purchasing, how to install, and upkeep. Best service I have received in some time in this town.

Customer service was horrible! They had 5 people standing around and we waited 15 minutes to finally be told they didn't have the mower, after I finally went ask. Don't go to this store in the evenings.

The store is neat and clean and to me some of the most helpful and polite people. Didn't rush me on, to help someone else. Cashier was extremely polite. I would give my service a A+.

Store employees are always nice and offer assistance.

This was the most unsatisfactory and unpleasant shopping experience ever at this store. Upon entry, we were greeted with a high pitched ongoing screech, which was explained away as a "false fire alarm". The screeches continued for the entire 45 minutes we were in the store (along with blaring soundtrack "music"). No one staffed the paint department for the entire time we were there despite repeatedly requesting help. (We were able to get brushes and solvents, but left without the paint we expressly went there to buy.) Some customers in the paint department said that they had been waiting for 30 minutes or more with no help on the horizon. The bottled water--ordinarily conveniently located at check out--was located near the entry which forced us to double back and haul water from the entry to the checkout. To top it off, there were NO checkouts, only self check out and an apologetic, but exhausted cashier who helped find the price for water. EPIC Failure!

While we have several major home improvement stores in our area, I have found when price shopping that this Home Depot tends to have the best prices. The Management Team that is now in place is working hard with their employees on Customer Service relations. With any store of this size, on occasions I still have to hunt someone to help me. However when I do, even though it might not be their area, they are in fact able to answer my questions. So they are crossed trained, that is helpful. In writing reviews, I don't tend to give Excellent, because I always think that there is always room for improvement. However, since Shayne Hall and Eric Trahan have teamed up in Management, the store has vastly improved in their Customer Service over all. I just took time to read over some of the latest reviews with this Home Depot. Let me say this: Online reviews are just like people.  Some are wonderful sources of insight and information, while others are just places for those that need to vent, instead of addressing their issues immediately with management, so that they could have possibly work things out for the customer. I share this statement in all my reviews, hoping that it will impact those who have a tendency to rant in their own reviews. I am sure that Management knows what areas need work and just maybe your concerns addressed at the time it occurred, will allow them to bring it immediately to the employees attention.

The Home Depot in Lake Charles near Petsmart is always clean and organized. The staff has always been helpful and knowledgeable. I went to some of the free classes and learned a lot that will be useful as I remodel my home.