#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(512)336-4934
Tool & Truck Rental(512)336-4930
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
11301 Lakeline Blvd
Austin, TX 78717
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Customer Store Reviews

  • 4.8 out of 726 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (726)
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Showing 1-30 of 726 reviews
They Have It All!
It seems that whatever I need, Home Depot has it. I enjoy shopping at the Lakeline Store in Austin. They have what I need - when I need it.
by
    • Recommended
    Great store and helpful employees
    I had to buy some parts for work and it was an easy process. The cashier Megan was really nice and very helpful with explaining the process for the commercial Home Depot card I had from work. Just an overall easy and nice experience.
    by
      • Recommended
      Home Depot at Lakeline Blvd in Austin, TX is the absolutely perfect place to go.
      His name is TOM at the Hardware department. His knowledge, willingness to help were above and beyond expectations. He knows where everything is and know what you need for your project. Way to go Tom. Thank you very much for all your help. I know I was going to be talking about you. I hope you don’t mind. Thank you very much for your help. Lorenzo
      by
        • Recommended
        Lakeline location has the rudest employee
        Assumpta as an employee at this location and consistently provides the rudest and most demeaning interactions. What is her problem?
        by
          Nice Shopping Experience
          At least today, folks were in a jolly mood and stock (what we were looking for anyway), was good. Upsold on the work gloves by an employee whose name I did not catch. B.J. at checkout was a treat. Some might have found him over the top -- but not us. Left feeling pretty nice about life in these darkish times. Thanks.
          by
          • Pro
          • Recommended
          FRIENDLIEST HOME DEPOT IN THE COUNTRY
          EVERYTIME I GO TO THE LAKELINE STORE IN AUSTIN I FEEL BETTER WHEN I LEAVE AND THAT IS PRICELESS, FROM THE ENTRY PERSON TO THE ASSOCIATES IN THE AISLE TO THE CASHIERS, THE VIBE AND CULTURE AT THIS STORE IS AMAZING! THANK YOU
          by
            • Recommended
            Best Place To Buy Appliances
            Purchased a Whirlpool dishwasher. They had a good selection of DW's to choose from and even with the supply chain crisis our government has pushed us into, they had availability of what I wanted.
            by
              • Recommended
              customer service excellent
              rep Maria Elena was super!
              by
                • Recommended
                Great Customer Service
                I came in to buy a carpet cleaner for a job of mine. The employee, BJ, made my experience very simple and also quite fun. He was a good man and he took great pride in his work. It was a nice thing to see. Not only that, but he was very informative in walking me through the process of applying for, paying, and managing my home depot credit card.
                by
                  • Recommended
                  Very good shopping experience
                  I received very professional services at the key center and at checkout. Attentive staff and well stocked store.
                  by
                    • Recommended
                    A blessing of an experience
                    I went to the Homedepot to but somethings for where I work in Cedar Park TX when I finished picking up what I needed and when I was done there I went to the self checkout counter to pay for the stuff I had there was one item that I decided not to but and this man came over to help with the item I needed taken off of my purchases and he did his name is BJ and what a nice pleasant kind humble very Godly man he is very professional kind hearted he must be a Christian I didn’t ask him but next time I will ask him when I go back to the Homedepot this man should be the store manager ok
                    by
                      • Recommended
                      Went above and beyond
                      Went into the Lakeline store early, before I had to go to work to buy a washing machine. Patricia helped me order it online, along with applying for the credit card. She was great! we hit some snags while on the phone and she never lost her Great cust. service! great personality and her co-worker sitting across from her that day, also very nice. Made the snags a lot more bearable with those 2 helping! all worked out!
                      by
                        • Recommended
                        Extremely helpful staff and very knowledgeable!
                        I needed to replace some interior door handles with locking handles. These are some upgraded ones where they were curved and needed to be turned certain ways. Mike Chow the department supervisor at this Lakeline Home Depot store spent extra time to educate me on the door locking mechanisms, find the right door lock, help take apart the handle so it faced the right way, reassembled it, and helped me on my way. He is extremely knowledgeable, friendly, helpful, and ready to serve! If it weren’t for him and the other friendly staff I probably would’ve left empty handed and very frustrated. But because of the care that they provided I walked out with three new door locks. Thanks Mike and Home Depot!
                        by
                          • Recommended
                          Felt like a thief today!!!!!
                          Tried to return an item to Home Depot today. Had a receipt and wanted it back on my card. I bought this item without an id and they wanted my id to return it with a receipt. Basically back handed calling me a thief. All ready had credit card info on receipt and what person would return an item to someone else’s credit card. Another company tracking me. Cut it out HOME DEPOT!!!!!
                          by
                            Good service
                            Patricia was above and beyond
                            by
                              • Recommended
                              Plenty of employees to help!
                              I love this particular Home Depot. I go there all the time for all my project and gift needs. The employees are always very friendly and inviting and eager to help me and finding whatever it is I'm looking for. What a great store!
                              by
                                • Recommended
                                Home Depot Rocks
                                Had just been to a competitor and was unhappy w/the lack of service, and thus went to the Lakeline Home Depot, in search of a replacement fridge, for our 3-year-old Kenmore that is failing. Laura assisted us, and she was just awesome, given her knowledge, kindness, and willingness to go the extra mile. She turned a bad day, into a good day!
                                by
                                  • Recommended
                                  Helpful staff and the right prices
                                  We purchased a refrigerator and a washer/dryer set for our new home. The sales associate was very helpful and took time to answer all of our questions and looked at a lot of different options for us. We shopped around for prices and felt confident we got a good deal and bought the right coverages.
                                  by
                                    • Recommended
                                    Great people!
                                    The employees here, really are there to help you.
                                    by
                                      • Recommended
                                      Great customer service
                                      The store was clean and the staff was very friendly and the nice cashier BJ great customer service .
                                      by
                                        • Recommended
                                        Customer Service
                                        I bought over $300.00 of insulation and the checkout employee helped me save $50.00. Also, three employees offered help when I was looking for various items. This has been the friendliest, helpful experience Ive had at Home Depot. Thank you!
                                        by
                                          • Recommended
                                          BJ was amazing
                                          He was pleasant and helpful. Made us smile on our way out.
                                          by
                                            Painless appliance shopping
                                            We just purchased a new washing machine at Home Depot (Lakeline). The salesperson was so efficient, very knowledgeable about the products and was super friendly. I can't believe how quick and painless this process was. Ask for Lonnie!
                                            by
                                              • Recommended
                                              Kitchen Remodeling
                                              Jessica was very patient throughout our kitchen remodeling project. She was always patient with a smile and responsive via phone or email. It took us several weeks to get the "right design" because we were not sure what we wanted. But, she was always friendly and provided good advice. I would highly recommend Jessica for a kitchen remodeling project.
                                              by
                                                Knowledgeable - Experienced Staff
                                                If you need to purchase flooring - carpet or tile for your home or project, ask for Sharon McCrary - her knowledge and expertise is over the top.
                                                by
                                                  • Recommended
                                                  Great Halloween Stock
                                                  Was very impressed on the Halloween stuff they had in stock
                                                  by
                                                    • Recommended
                                                    Sharon in flooring is very knowledgeable and extremely helpful. I would highly recommend her if y...
                                                    Sharon in flooring is very knowledgeable and extremely helpful. I would highly recommend her if you need advice or help with flooring.
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    Dave was the friendliest employee I have met at this store. Every time I have gone and asked ques...
                                                    Dave was the friendliest employee I have met at this store. Every time I have gone and asked questions I have been brushed off to other employees. Without even asking for help or advice Dave went out of his way to give me some tips on growing my plants. Super friendly and will be returning to see him!
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    If you need blinds or flooring, look for Sharon. She is awesome. Super know leadable and helpful.
                                                    If you need blinds or flooring, look for Sharon. She is awesome. Super know leadable and helpful.
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    I love this Hime Depot on Lakeline Blvd. The employees are kind and helpful.
                                                    I love this Hime Depot on Lakeline Blvd. The employees are kind and helpful.
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    Showing 1-30 of 726 reviews

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