Even though it's a "big box" store the customer service is more like "ma and pop." I always get very knowledgeable help, if someone isn't sure about an answer they have someone who knows give them back up right away.
Special Buy of the Day
Even though it's a "big box" store the customer service is more like "ma and pop." I always get very knowledgeable help, if someone isn't sure about an answer they have someone who knows give them back up right away.
It took 20 minutes and 4 polite requests for assistance to get a blind cut. When it was cut they removed 2" from one end instead of 1" from each end and when questioned I was told it was cut correctly. I did not open the box and double check. My mistake. One which I will never make again because I am going elsewhere for home improvement needs.
I’m a frequent visitor to this store since my arrival in May, 2019. I have found it to be consistently well managed and organized. I’m usually able to find what I’m looking for and the staff is always friendly, if not always very knowledgeable about the products.
Employees reported a temperature of 102, but took a cold shower to test under 100 to be allowed to work
Great store. Great people.
It's a happening HD. Good service overall.
My experiences with this store have been consistently disappointing. My last order was a large specialty order with many different PLUs. I found out that my order had arrived 6 weeks later when I received a call threatening to return the items if I didn't pick them up soon. We had never received correspondence prior to this time. I came and picked up the items that had arrived, all but 8 items that had still not arrived. Two weeks later I receive a call that 7 of the 8 items had arrived. I asked for a call when all 8 had arrived as the store is not convenient for me to get to. Two additional weeks go by, I call to inquire, now they only have 6 of the 8 items I am waiting for, but was assured that a delivery was coming that weekend and they would call when my items arrived. No call, no email, nothing. I walk in 3 weeks later (7 weeks past original p/u) and they only had the 6 they had when we had spoken weeks earlier. As my accountant was becoming antsy to receive the final invoice, I finalized the order and removed the other 2 items from the order. All in all, this order took almost 3 months to fulfill, mostly hand tools. It was made very clear that our business was not important enough for them to make an effort.
If you need a great cabinet designer go to Mr. James Lee, he is amazing and will help you get your dream kitchen at an amazing price