#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(859)335-7408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2397 Richmond Rd
Lexington, KY 40502
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Customer Store Reviews

  • 4.6 out of 488 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (488)
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Showing 1-30 of 488 reviews
Great store
Great store always clean and friendly staff asking if they can be of service if they can’t answer they will get a manager
by
    • Recommended
    The only thing that works in this store are the cashiers
    As always in this store a lot of mess and to top it off today seven lines closed at 3:00pm, the day they change the administration they will work.
    by
      I visit this store every day and it gets worse every time, the lazy workers never help, only the cashiers help and as always, either they don't have the product or it's on the carts that always keep them busy, the problem of that store is the administrati
      SHOPPING CARTS OCCUPIED ALL THE TIME
      by
        It was the only vanity I could find that I loved with a white quartz top!
        I purchased a beautiful driftwood oak double vanity with a white quartz top! I can’t wait to receive it!
        by
          • Recommended
          LaWayne was an answer to prayer
          Without me asking, Lawayne offered to and then loaded my 10 bags of garden soild and tow bags of manure.
          by
            Great cashiers but the other store is better maintained
            Great cashiers but the other store is better maintained
            by
              Poor customer service at the customer service desk!
              You can’t get no help there, customer service lady had me waited more minutes, so she can take care of her business!!!!!
              by
                Summary of the Richmond Road Home Depot, Lexington, KY
                I rarely encounter an employee at this Home Depot store, and have that employee be gruff with me or not have the time to help me. Getting correct aisle location for the item I seek is usually what I am seeking help on.
                by
                  I know we’re everything is
                  I shop here all the time and people know me and are very helpful and friendly
                  by
                    • Recommended
                    Outstanding
                    Bravo 👌👏👌 keep it up 👏
                    by
                      • Recommended
                      Great associates
                      Very helpful at finding a tool that was in my budget
                      by
                        • Recommended
                        Convenient & Friendly
                        Just went for a screwdriver and needle nose pliers. Hazel was super friendly checking us out! She made sure we found what we needed and informed us of the benefits of a Home Depot card.
                        by
                          • Recommended
                          Love this Place
                          Richard in Appliances has worked with us for over a month to make sure we get the perfect set of appliances that we want for our new home. He was relentless in his dedication to helping us find the perfect set. Many phone calls back and forth and many, many clicks of a keyboard. And we brought them home today. I know we could have easily been just another customer and another day to him. However, he made it worth the 90 mile drive 1 way to visit this store. Thank you Richard and thank you Home Depot.
                          by
                            • Recommended
                            Nice people!
                            This store is the best!
                            by
                              • Recommended
                              Excellent Service
                              We came into the store early that day with intentions on ordering a front door for our new house. Jeff who was only filling in that day went out of his way to assist us. He spent time with us assisting us in every way to make this dreaded trip a pleasant experience. I cannot say in 500 words how much it meant to have someone with a smile and willing to help. I generally dread trips to any home improvement store. Now I feel like i have a friend there.
                              by
                                • Recommended
                                Hazel
                                Is a cashier. She is WONDERFUL. Friendly, remembers customers faces. I find patronize HD because of Hazel.
                                by
                                  • Recommended
                                  Good Home Depot store
                                  I get great customer service and enjoy catching the sales there.
                                  by
                                    • Recommended
                                    Customer Service
                                    Customer service is non-existent!!! You get more help with self check-out!!!
                                    by
                                      Unbeatable Customer Service!
                                      Lexington HD large center with individual customer attention. Great team of employees!
                                      by
                                        • Recommended
                                        Not very helpful in flooring need to help people instead or looking at you and walking by be more helpful its your job
                                        Just bought it no review yet thanks
                                        by
                                          • Recommended
                                          Harrodsburg store in Lexington
                                          Good store. Will visit again
                                          by
                                            best employees of the work in the world
                                            friendliest nicest helpful made sure I found everything I was looking for best store I've ever been in
                                            by
                                              • Recommended
                                              Excellent customer service
                                              I had the pleasure of having "HAZEL" as my cashier. She is a joy! Positive, helpful, and I believe an asset to this store!
                                              by
                                                • Recommended
                                                Location of product very important
                                                I’ve purchased ryobi grinders
                                                by
                                                  • Recommended
                                                  Shopping experience
                                                  I shop at Home Depot regularly and they always go out of their way to accommodate my needs. Also I noticed they always keep a bag of dog treats under the counter for every dog that comes in the store. I don’t have a dog but I think thats a very nice thing to do. One lady told me her dog gos nuts when she drives past Home Depot because of this 😂
                                                  by
                                                    • Recommended
                                                    Friendly and helpful
                                                    I go to this Home Depot often as it is near my house. The staff are friendly and helpful. I appreciate the employees and that they make me feel appreciated as a customer.
                                                    by
                                                      • Recommended
                                                      Great customer service!
                                                      Meridith and Valerie are two all stars at this store! Made my shopping experience great!
                                                      by
                                                        • Recommended
                                                        Employees, very courteous, and willing to help
                                                        I purchased carpet for my home, was very satisfied return to purchase carpet for business
                                                        by
                                                          • Recommended
                                                          Outstanding customer care
                                                          I am new to the area and was very warmly greeted by the employees of this store. They welcomed me having my small dog with me and gave him a treat. Best customer care in a Home Depot I have experienced in a very lo g time! Thank you
                                                          by
                                                            • Recommended
                                                            Donald Masters
                                                            Customer service employee (Pua) did excellent service for me! All employees should be like her! She was very knowledgeable & friendly!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 488 reviews

                                                              Nearby Stores

                                                              2021 Harrodsburg Rd

                                                              Lexington, KY 40504

                                                              4.41 mi

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                                                              (859)260-9410

                                                              Pro Service Desk

                                                              (859)260-9404

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm