#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(509)944-9602
Tool & Truck Rental(509)944-9608
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
21701 E Country Vista Drive
Liberty Lake, WA 99019
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Customer Store Reviews

  • 4.7 out of 307 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (307)
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Showing 1-30 of 307 reviews
Outdoor Garden Time
The outdoor garden plants at the Liberty Lake Home Deport are fantastic right now! I was impressed that I was able to purchase a pot of leaf lettuce, both green and red, already 7-8 inches tall, for under $15 to start some container gardening.
by
    • Recommended
    Home faucet replacement
    I bought the wrong 1/2x1/2 supply lines, Terri returned them to replace 3/8x1/2 lines No hassle at all
    by
      Fantastic staff!
      The staff here are very courteous, thoughtful, attentive and knowledgeable! They make my trips to Home Depot more than just a material run, they make them a great experience and I always walk out with a smile on my face, even if I wasn’t able to find what I needed.
      by
        • Recommended
        At it’s best
        Well managed location with friendly helpful employees. I always look forward to shopping at the Liberty Lake location where the employees are enthusiastic and genuinely glad to see me and my family.
        by
          • Recommended
          Great customer service and helpful staff! Thanks, Terr
          Excellent place to shop and great customer support. Friendly, helpful and accessible staff. Easy place to shop. Thanks!
          by
            • Recommended
            Always enjoy our shopping experience at Home Depot.
            I mistakenly wrote review for East Sprague store where we usually shop. Comments would be same for the Liberty Lake store. Both always meet with our approval.
            by
              • Recommended
              Lumber
              Thank you lumber department for taking great pride and having straight and neat lumber to pick from
              by
                • Recommended
                Helpful personnel
                Correction needed on our appliance bundle order. Sam and Linda were super helpful in solving the problem.
                by
                  • Recommended
                  Great Experience
                  Excellent customer service and care throughout my shopping experience, the staff is always helpful regardless of the department I am in and will seek help should they not be able to answer my questions.
                  by
                    • Recommended
                    Friendly & Helpful Associates
                    I’ve been to no less than 6 home improvement stores in the last two weeks. Save your time & come straight to this Home Depot. They have the most helpful associates - never annoyed or inconvenienced by your questions & dedicated to providing the best service to help with your needs.
                    by
                      • Recommended
                      “Gold Standard” customer service
                      I was looking for a deadbolt and key. A young employee, Kayla, asked if she could help me. Told her what I was looking for & she found it instantly and asked me if I’d like to have her key it to my existing key. She rekeyed it to my existing key in less than 5 minutes. She saved me having to make multiple key duplicates & distribute to multiple parties. I offered her a tip for outstanding service. She declined it saying my coming in & the opportunity to help me was reward enough. OUTSTANDING!
                      by
                        • Recommended
                        Great Service
                        I always get excellent service from Doug in the garden department. He always goes above and beyond to help me and my wife.
                        by
                          • Recommended
                          Roofing Order Gone BAD
                          Roofing supplies were ordered and I paid for delivery to occur that weekend. The store "randomly" (according to their staff), sent my order to Coeur d' Alene, who sent it back to the Liberty Lake store. I received a text late in the evening, the Thursday before my delivery, noting delivery was changed to the following Tuesday. I had secured a weekend crew to roof my home and now am out and have to try and reschedule when they are available next. Talked to several staff at the store who all loved using "unfortunately" and all noted that they could refund the cost of the delivery, but that was all they could do. I wasn't happy, but agreed to the delivery refund. I then received an email, that my entire order had been cancelled and refunded. Now I not only am out getting my roof installed on the weeknd, I am out the roofing supplies. I believe this is my last visit to HomeDepot. There customer issue resolution is extremely lacking.
                          by
                            Great shopping experience!
                            Every employee we encountered was extremely friendly and helpful. Debbie Smith went out of her way to help us! She answered any and all questions we had, plus she had us both laughing. It definitely made for a great shopping experiences!
                            by
                              • Recommended
                              Adam, my cashier, recognized me.
                              He was friendly and helpful. He is an excellent Home Depot employee.
                              by
                                • Recommended
                                What a great experience at the Liberty Lake store !
                                Not sure about employee privacy. So I will only describe the experience: Needed to have some keys cut. Two employees helped. They were both so kind and diligent. They were both exceptional, professional, and helpful. One was the Mentor for the other. I could see the respect they had for each other. And by extension for me. Very good experience.
                                by
                                  • Recommended
                                  Very helpful and knowledgeable staff in the Millworks department
                                  I’ve always shopped at Home Depot, and when I moved here last year from Colorado, Home Depot was my go to store! As I begin to evaluate my homes improvement needs, I was off to Home Depot and spent a lot of time there over the next few months. I was fortunate enough to be helped by a very knowledgeable woman in the Millworks department. Her name was Elle. She was the most knowledgeable and helpful person I have encountered in any of the home-improvement stores. Willing to help. Willing to answer my questions and what she didn’t know she would find out. I appreciated her, taking the time and sharing her vast knowledge with me to help complete my projects. She is a stand out star as far as Customer Service is concerned in my books. And I am a pretty picky customer .
                                  by
                                    • Recommended
                                    This store *is* what HD’s ads promise
                                    Knowledgeable, helpful, and friendly associates like Jessica (irrigation/plumbing), Debbie (appliances), and Lorraine (cashier) made our visit extraordinary and far beyond what we expected. Worth the drive from Perry District to get accurate advice and demonstrations for sprinkler system setup and an appliance search.
                                    by
                                      • Recommended
                                      Expertise at my fingertips
                                      Everytime I come in with a project idea or fix it challenge your people will connect me with the perfect person & the correct products to make it faster & as easy as possible. I've rented equipment, bought garden supplies & a hundred household items over the years. Your store is beautifully organized & you all make an ole gal like me still able to say, I can do this!. Thank you
                                      by
                                        • Recommended
                                        Won't be back
                                        After spending over $3k at the store in the last couple months there have been enough negative interactions with store employees for me to avoid shopping there in the future.
                                        by
                                          The store that makes you feel like family
                                          I was building my kids, a sandbox and a gentleman name. Carlos went over and beyond what he needed to do to help me. It made me feel like family. He was very knowledgeable about everything that I asked in his customer service skills were beyond measure. I do appreciate everyone at Home Depot especially people like Carlos to go out of their way to help those that Have home projects that are new to them
                                          by
                                            • Recommended
                                            Remodel
                                            You opened your store just as we did a big remodel. Purchased as much as we could from you Your location for us was so close and convenient at 21701 E. Country Vista Drive Liberty Lake Wa. We have always been very satisfied!!!!!
                                            by
                                              • Recommended
                                              Ryobi Quality
                                              I bought a Ryobi Edger/Trimmer about three years ago. I work with the Spokane Mountaineers managing weed and grass growth on the hiking trails in and around Spokane. The trimmer is super dependable. I am so happy with Ryobi, I have since bought a Ryobi lawn mower, a Ryobi leaf blower and this 10 inch Cordless Chainsaw.
                                              by
                                                • Recommended
                                                Great store. Friendly employees
                                                Employees were helpful and available to assist with Ring purchase
                                                by
                                                  • Recommended
                                                  Great service & products. Also a warning.
                                                  I have been doing home improvements since Sept 8th, 2021 & have used Home Depot in Liberty Lake for my primary needs of those improvements. I appreciate the assistance ive rec'd. 1 Warning: Do Not use PN Dub painting for painting or decking!!
                                                  by
                                                    • Recommended
                                                    Adam - sales
                                                    Adam helped us with our purchases at the self-checkout machine.
                                                    by
                                                      • Recommended
                                                      Fabulous sales person Debbie Smith
                                                      Had to track down portable dishwasher and Debbie helped me through all my questions about buying online and not being able to see and experience what I was buying.
                                                      by
                                                        • Recommended
                                                        Horrible customer service
                                                        I was followed and felt rushed to check out. I have sent emails with the details of the experience and am waiting to see if anything is done about this.
                                                        by
                                                          See Caroline and paint for all of your painting needs
                                                          See Carolyn and paint for all of your painting needs! I need a direction on my paint purchase, and she was there to help. Very knowledgeable and friendly. I got exactly what I needed!
                                                          by
                                                            • Recommended
                                                            People make a difference
                                                            If I have a choice to shop in person, I’ll choose this store over others that might be even be closer. It’s easy in and out, associates are always friendly and willing to help. There’s a good selection of products and the store is laid out in a way that makes sense.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 307 reviews

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