#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(716)438-4734
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
5730 S Transit Rd
Lockport, NY 14094
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Customer Store Reviews

  • 4.7 out of 399 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (399)
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Showing 1-30 of 399 reviews
This store has the most helpful employees. We are there often as we are doing major renovations ...
This store has the most helpful employees. We are there often as we are doing major renovations on our house. We have to return items regularly and are always given full assistance with no attitude.
by
  • Verified Purchase
  • Recommended
Diane at "checkout" was great as always. In your survey it asked a lot of questions about "credi...
Diane at "checkout" was great as always. In your survey it asked a lot of questions about "credit card and charging etc". Diane knows me from coming in a lot so that's why she didn't ask a lot about that.
by
  • Verified Purchase
  • Recommended
I love this store and will shop here whenever they have what I need. I also love the fact that th...
I love this store and will shop here whenever they have what I need. I also love the fact that the store provides two parking spaces for veterans, especially Disabled American Veterans, and that they offer a discount to service disabled veterans year-around.
by
  • Verified Purchase
  • Recommended
I love Home Depot. As an owner of a Canal Stone home that is roughly 200 years old, I find a LOT...
I love Home Depot. As an owner of a Canal Stone home that is roughly 200 years old, I find a LOT of reasons to go and look. I am probably in there more than most guys lol. There is always an idea around the corner, a smiling face to help if you need it, new/innovative products, and compared to some other hardware stores, better pricing. Oh, and the variety.......... everything for both indoor and outdoor.
by
  • Verified Purchase
  • DIY
  • Recommended
The staff are friendly and helpful and go above and beyond. The community service is outstanding...
The staff are friendly and helpful and go above and beyond. The community service is outstanding with a generous donation to our scout troop form the kids workshop. We always have an enjoyable experience at this store.
by
  • Verified Purchase
  • Recommended
Very enjoyable visit!
Although, the store was very busy on a Saturday morning, I had several associates ask if I needed help.
by
  • Verified Purchase
  • DIY
  • Recommended
wood carts need attention
The store was well stocked in the wood I was shopping for. I was shopping by myself this time and the wood cart was hard to push. I have a disability and this made my experience difficult. I left the cart in the parking lot (we all know its a small hill) and it stayed where it was parked. These carts need regular grease and maintenance.
by
  • Verified Purchase
  • DIY
  • Recommended
Home Depot - Just right!
The store has a good assortment of materials and tools. The Lockport HD is a large store but probably on the small side compared to other HDs around the country. To me, this HD is perfect for Lockport!
by
  • Verified Purchase
  • DIY
  • Recommended
Home Depot
Great store, awsome staff! They have everything you need to get all your projects done. Alexis and Dan helped me, they were great.
by
    • Recommended
    Shopping experience very good!
    I experienced quality help in Home Depots Paint , decking and hardware ( door knob ) department to my satisfaction right up to quality assistance at the self check outs. Thanks to Lisa and associates; and Home Depot!
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    Great help from Gerry
    I had planned to comparison shop for the appliance that I purchased at The Home Depot, But, after receiving great help from Gerry, I decided to make my purchase at this store.
    by
    • Verified Purchase
    • Recommended
    Fantastic Associates!!
    The sales associates were fantastic and fun! My brother in law and an associate got into a disagreement (my brother's fault), but the associate kept his cool and still ended up helping up for another 4 hours. My brother in law did apologize and him and the associate "kissed and made up"
    by
    • Verified Purchase
    • DIY
    • Recommended
    I love the Home Depot.They almost always have what I need.
    The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.
    by
    • Verified Purchase
    • DIY
    • Recommended
    Great customer service.
    I was very satisfied in the lumber dept. they help me out.
    by
    • Verified Purchase
    • Recommended
    Awesome!
    Jen K at the Customer Service area was super helpful and professional, despite being the only one working up there that night. She never lost her positive attitude. I also never got the name of the guy in paint, but he was great too!
    by
      • Recommended
      Great store experience!
      This store is clean and well organized. The employees are well informed to help you. They are friendly and seem to enjoy their job.
      by
      • Verified Purchase
      • Pro
      • Recommended
      Great staff
      The staff at this store is always helpful and the store is clean.
      by
      • Verified Purchase
      • Pro
      • Recommended
      Amazing service
      Very friendly staff has everything you need in stock
      by
        • Recommended
        Excellent Paint Department
        The store was well organized. I had exceptional customer service from the paint department. I was able to speak with the Behr paint representative who was in the store during my visit. He was very helpful. I also shopped in the Lighting Department which had exactly what I was looking for.
        by
        • Verified Purchase
        • DIY
        • Recommended
        store
        clean, helpful, friendly associates were a great help
        by
        • Verified Purchase
        • DIY
        • Recommended
        Best local home improvement store.
        Every experience is a pleasure, that's why we keep coming back.
        by
        • Verified Purchase
        • DIY
        • Recommended
        Shopping Experience
        The cashier wasn't very friendly. He was short tempered with me during my credit card transaction,
        by
        • Verified Purchase
        • Recommended
        Love this store
        We had questions about the sod on sale and an associate had used it in his yard and have some great insight about this product!
        by
        • Verified Purchase
        • Recommended
        Not bad but needs improvement
        The outdoor gardening section was too cluttered. The items could stand to be straightened out and placed in an orderly fashion as I had trouble getting through some spots with a cart. Also the price tags on trees and bushes were near the floor on the pot making it almost impossible to read the sticker without kneeling all the way down and almost sticking my nose on the floor. There were large items blocking the lanes making it impossible to get through with a cart and I had to turn around and go the other way. Inside the store I found more of the same with the aisles being cluttered with extra merchandise making it hard to navigate. and having to leave the cart at the end of the aisle and then go back to it. All that said, the workers were polite and helpful and checkout was a breeze.
        by
        • Verified Purchase
        • DIY
        • Recommended
        Above and beyond service
        With computer problems and a store full of customers waiting for the system to come back up the manager on duty went out of his way to help as many people as he could including taking the time to load the "load and go" truck I rented for fencing.
        by
        • Verified Purchase
        • DIY
        • Recommended
        LOCKPORT
        FOUND EVERYTHING THE STORE HAD EVERYTHING WE NEEDED
        by
        • Verified Purchase
        • Recommended
        Always good service
        Great store, always have what is needed. Only thing I would change is to have a power tool/equipment rental section.
        by
        • Verified Purchase
        • Recommended
        Awesome On Line Pick Up Experience
        I placed a large order at Home Depot.com and waited until all items were in before I went in to pick it up. They all came in within a week. Customer service waited on me right away and sent associate to retrieve the order while they checked me out and another associate helped to load it into the truck. The entire process took about 10 minutes. Very happy with entire experience.
        by
          • Recommended
          Great Store Associates
          Store associates were very helpful and knowledgeable. Knew exactly how to help and where to locate the items I needed. Were very friendly and happy to assist! Job well done Lockport Home Depot!
          by
          • DIY
          • Recommended
          Great experience as usual.
          I found everything I needed to finish my bathroom.
          by
          • DIY
          • Recommended
          Showing 1-30 of 399 reviews

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