#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(310)305-2389
Tool & Truck Rental(310)827-5969
Store Hours
Mon-Fri: 5:00am - 10:00pm
Sat: 6:00am - 10:00pm
Sun: 6:00am - 9:00pm
Curbside: 09:00am - 6:00pm
Location
12975 W Jefferson Blvd
Los Angeles, CA 90066
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Customer Store Reviews

  • 4.5
    out of 629 reviews
  • 89%recommend this product
89%
Of Customers
Recommend This Store
545 of 614 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (629)
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Showing 1-30 of 629 reviews
Keep up the great work
Keep up the great work
by
  • Verified Purchase
  • Recommended
The store is always well stocked and generally speaking the staff is very well versed in the area...
The store is always well stocked and generally speaking the staff is very well versed in the area they work in I have learned a lot on certain things to use for my projects.
by
  • Verified Purchase
  • Recommended
Where to start; Billing: rented a machine that I was told would cost $104 for the week, where it ...
Where to start; Billing: rented a machine that I was told would cost $104 for the week, where it also shows $104/week on their website. Yet, at time of return I was billed $130 + an additional $19.50 for damage protection which neither of the two guys behind the rental desk ever mentioned. Customer service: the only way to talk to anyone about this was calling their number. Not only did I have to wait around 7-9 minutes every time I called, but every time I was told I had to speak to a manager and they transferred me to a dead line with No voice mail or anything. So I would have to call again and wait another 7-9 minutes, this happened three wonderful times. Once I finally got the manager there was never any apology for their mistake. When I asked why I was billed 130 instead of 104 she had no answer except saying I’ll reimburse the difference, but never once apologized. When I asked why was I billed 19.50 for damage protection when nobody once addressed this again, her response was because you didn’t hear that I’ll reimburse you. Being in sales and a similar role, you don’t ever tell a customer they didn’t hear something and I would have never said yes to pay 19.50 for damage protection on a carpet blower of all things. But just her tone and lack of empathy which is why the review is what it is. After all that the operational manager’s Assistant calls me to say they can reimburse me the difference if and only if it’s back on the card I used. I said totally and thank you and then he says oh, you need to come in and sign a form saying you approve of this reimbursement. I said I’m in Hollywood at the children’s hospital because my daughter went to the ER and was admitted for having trouble breathing and you want me to drive to the marina store to say yes I agree to be reimbursed the money you guys clearly overcharged me for? He continues with yes its store policy (clearly not listening to a word I just said and instead reading off an employer handbook) and I told him forget the money you (follower up by something not kind I will admit) and hung up. He dialed back just a minute later to say not to worry you don’t have to come in we figured it out. Final Bill: Got an email after the call showing reimbursement of $31... not sure where this number came from but it’s definitely not $25 + $19.50 + taxes on those two amounts. Just speechless with how that all went down and will start using other places than this retail store who doesn’t give two about their customers of 15+ years.
by
  • Verified Purchase
2 found this review helpful
BUY PLANTS WHILE SHOPPING FOR MAN ITEMS
Listen guys, buy stuff for your wife while "Man" shopping at Home Depot. It softens the blow when she sees the receipt (even if you're paying for it). Go HOME DEPOT.
by
  • Pro
  • Recommended
My experience today at the Marian Del Rey store was amazing. I was shopping for my son who has as...
My experience today at the Marian Del Rey store was amazing. I was shopping for my son who has asthma and I had a list of items that were difficult to locate let alone load or carry to my car. I had help with large items and was assisted one item was immediately delivered to my home. Amazing!! Thank you everyone there!!
by
  • Verified Purchase
  • Recommended
Pretty much always stocked. Much cleaner and organized than the other HD I’ve been to. Highly rec...
Pretty much always stocked. Much cleaner and organized than the other HD I’ve been to. Highly recommended. Though will be moving to Sherman Oaks, this will most likely remain as my main store. Primarily because of their kind and helpful staff; Helen from the Cabinets Dept being number one.
by
  • Verified Purchase
  • Recommended
Store Associate Helpful
She was resourceful when she didn't know the answer but had to double check with her when her first response was that the store did not have it.
by
    • Recommended
    Garden supplies area is now without a cashier, so there is a LONG way to maneuver all of those he...
    Garden supplies area is now without a cashier, so there is a LONG way to maneuver all of those heavy bags of soil, etc., large plants and trees, and other garden supplies. Difficult, and, frankly, not worth the effort.
    by
    • Verified Purchase
    Just wanted to add that the cashier was so kind! Her name is Annette. After getting paint color s...
    Just wanted to add that the cashier was so kind! Her name is Annette. After getting paint color samples I walked through the garden area to pick up one pack of seeds. Annette allowed me to pay where you pick up on line orders. I was parked in handicap section right out that door. She did not even know how much pain I was in. I did ask her if she could check me out without walking to the other end. She is a caring, compassionate person! Thank you!
    by
    • Verified Purchase
    • Recommended
    nice store
    well organized store with helpful employees that work there.
    by
    • DIY
    • Recommended
    I am beyond disappointed with the store. I had a bad experience with an equipment rental which d...
    I am beyond disappointed with the store. I had a bad experience with an equipment rental which did not work properly. They’re was one gentleman who is very knowledgeable unfortunately his customer skills in solving my issue it’s not sufficient to keep me as a Home Depot customer. I’ve built four houses primarily out of Home Depot and out of principle I will no longer shop at Home Depot over about $150 of charges that were not justified. They can have that money and I am happily going to be done with a company that does not respect their customers. The sales associate offered to cut my costs in half because the equipment did not work. I told him he may as will charge me double because if I’m going to pay anything for equipment that didn’t work he may as well get as much money out of me as you can because it’s the last the company we’ll see. This is the first review I’ve ever written. I’m so disappointed to say goodbye to the store because I’ve been loyal for a very long time. But principle is extremely important to me and I just can’t patronize a place that does not value their customers
    by
    • Verified Purchase
    Almost always has what I need; very well stocked and at good prices. Employees are friendly and h...
    Almost always has what I need; very well stocked and at good prices. Employees are friendly and helpful.
    by
    • Verified Purchase
    • Recommended
    My experience was great . MARIA HERNANDEZ the cashier was very helpful and very kind. I will only...
    My experience was great . MARIA HERNANDEZ the cashier was very helpful and very kind. I will only visit this store as long as she is their. I will make sure she is there before I buy anything.
    by
    • Verified Purchase
    • Recommended
    HOME DEPOT ON JEFFERSON NEAR THE MARINA ROCKS. ALL THE EMPLOYEES ARE AMICABLE AND READY TO ASSIS...
    HOME DEPOT ON JEFFERSON NEAR THE MARINA ROCKS. ALL THE EMPLOYEES ARE AMICABLE AND READY TO ASSIST SHOPPERS LIKE ME. PLUS THEY ANSWERS ALL YOUR QUESTIONS NO MATTER HOW SILLY. THEY'RE QUITE SMART ABOUT THE AREAS THEY WORK IN AS WELL. THANKS HOME DEPOT.
    by
    • Verified Purchase
    • Recommended
    Best Home Depot around LA area, hands down! Shout out to Amber, always going above and beyond and...
    Best Home Depot around LA area, hands down! Shout out to Amber, always going above and beyond and never failing to make us laugh or help us out! We appreciate you!
    by
    • Verified Purchase
    • Recommended
    Lots of people working to ask directions to find products. Friendly, but not always sure where t...
    Lots of people working to ask directions to find products. Friendly, but not always sure where to find items. You were out of one product I needed and the employees said stock is not arriving since the covid-19
    by
    • Verified Purchase
    • Recommended
    Great store!!!
    Great Job!!! Friendly environment. clean store. Quick service.
    by
    • Pro
    • Recommended
    Great store
    Great store
    by
    • Verified Purchase
    • Recommended
    Staff are friendly, knowledgable and helpful. Store is well laid out making it easy to find major...
    Staff are friendly, knowledgable and helpful. Store is well laid out making it easy to find major items. Easy access and plentiful parking.
    by
    • Verified Purchase
    • Recommended
    Thank you Jamila for your extraordinary and above and beyond customer service! I hate shopping an...
    Thank you Jamila for your extraordinary and above and beyond customer service! I hate shopping and your kind smile and bubbly Spirit took away by bad attitude about shopping. I look forward to shopping again at the Marina del Rey store and praying that I can give Jamila a great big hug and see her smile. Thank you for Jamila Home Depot.
    by
    • Verified Purchase
    • Recommended
    As expected
    Had the wood I needed, and the associate cut it as asked. Not very friendly, but as expected.
    by
    • DIY
    • Recommended
    Found everything I needed. Got prompt assistance. Store was clean. Friendly and helpful associates.
    Found everything I needed. Got prompt assistance. Store was clean. Friendly and helpful associates.
    by
    • Verified Purchase
    • Recommended
    Salesperson James a true pro.
    Not everyone in the appliance area is great but James is. I wish all employees had his work ethic.
    by
    • Pro
    • Recommended
    Store looked well organized, except in the garden area. One employee went to look for someone to...
    Store looked well organized, except in the garden area. One employee went to look for someone to help me, but no one ever showed up to help. My next experience with Jamila was excellent.
    by
    • Verified Purchase
    • Recommended
    Awesome staff! Thank you David in Hardware!
    Awesome staff! Thank you David in Hardware!
    by
    • Verified Purchase
    • Recommended
    Their specialists are friendly and very knowlegable. Grt experience.
    Their specialists are friendly and very knowlegable. Grt experience.
    by
    • Verified Purchase
    • Recommended
    I went in to purchase Mini Blinds for my RV. Helen and Danielle made my purchase very smooth. The...
    I went in to purchase Mini Blinds for my RV. Helen and Danielle made my purchase very smooth. The communication was great and they answered all my questions, making me feel confident that I made the right purchase. I will definitely shop for blinds, there again.
    by
    • Verified Purchase
    • Recommended
    It's ok. It's Home Depot
    Meh. You need it, so you go. But it's not fun. Or surprising. Well, you might be surprised by how little the associates know about the stock and where it lives. I don't entirely blame them though. I guess their training is wanting, not to mention fair pay and benefits that would keep them in their job long enough for them to accrue some knowledge and fluency. There are exceptions, but I still think of emblematic that time I was looking for an item and was directed to three different incorrect locations by no less than three associates, all of whom guided my steps with utter confidence, only to be directed at last by another customer who sent me to the correct location! Ugh. Also, I'd rather HD buy better, higher quality product and add a few pennies to our cost. I find the stuff cheap. And it totally lacks innovation.
    by
      1 found this review helpful
      Everything was excellent
      Everything was excellent
      by
      • Verified Purchase
      • Recommended
      i go to this Home Depot even though it is not the closest one to me. Employees are very friendly,...
      i go to this Home Depot even though it is not the closest one to me. Employees are very friendly, items are usually in stock...overall nice shopping experience.
      by
      • Verified Purchase
      • Recommended
      Showing 1-10 of 629 reviews

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