Reviews for Marina Del Rey #6611

I love shopping at the Marina Home Depot! It always usually have everything that I am looking for. Today Kevin in Returns, made my shopping experience a great day!

During COVID-19, this location has been very organized with assisting their customers and taking necessary precautions to make everyone feel safe with social distancing. The lines relatively move quickly, their team is exceptional with answering any questions and being quick to help. I highly recommend this Home Depot location if you’re looking for great service, safety, and timeliness.

Great store with friendly and helpful staff

My experience today at the Marian Del Rey store was amazing. I was shopping for my son who has asthma and I had a list of items that were difficult to locate let alone load or carry to my car. I had help with large items and was assisted one item was immediately delivered to my home. Amazing!! Thank you everyone there!!

It's a huge location with very helpful staff.

This Home Depot Store in Marina Del Ray is the worst run store that I have seen in a long while. No Manager on Duty, Employees bumping fists and within 6 inches of eachother. I ask the Mayor's Office to investigate this breach of Health Code during this pandemic.They give dirty looks to customers and walk away if they see you coming. I was overcharge by $2 on top of all this. And the price was on an end cap 50 feet from checkout clear as day. CALLING CEO IN ATLANTA MONDAY

In spite of the restrictions on all retail stores during the corona virus outbreak, everyone at this location was very nice and accommodating.

This store is the best in the system and there is one guy you have to see, David H. He's in the key section and will absolutely make sure you are served well and leave the store happy. This is the one guy that makes a difference in a big company.

Where to start; Billing: rented a machine that I was told would cost $104 for the week, where it also shows $104/week on their website. Yet, at time of return I was billed $130 + an additional $19.50 for damage protection which neither of the two guys behind the rental desk ever mentioned. Customer service: the only way to talk to anyone about this was calling their number. Not only did I have to wait around 7-9 minutes every time I called, but every time I was told I had to speak to a manager and they transferred me to a dead line with No voice mail or anything. So I would have to call again and wait another 7-9 minutes, this happened three wonderful times. Once I finally got the manager there was never any apology for their mistake. When I asked why I was billed 130 instead of 104 she had no answer except saying I’ll reimburse the difference, but never once apologized. When I asked why was I billed 19.50 for damage protection when nobody once addressed this again, her response was because you didn’t hear that I’ll reimburse you. Being in sales and a similar role, you don’t ever tell a customer they didn’t hear something and I would have never said yes to pay 19.50 for damage protection on a carpet blower of all things. But just her tone and lack of empathy which is why the review is what it is. After all that the operational manager’s Assistant calls me to say they can reimburse me the difference if and only if it’s back on the card I used. I said totally and thank you and then he says oh, you need to come in and sign a form saying you approve of this reimbursement. I said I’m in Hollywood at the children’s hospital because my daughter went to the ER and was admitted for having trouble breathing and you want me to drive to the marina store to say yes I agree to be reimbursed the money you guys clearly overcharged me for? He continues with yes its store policy (clearly not listening to a word I just said and instead reading off an employer handbook) and I told him forget the money you (follower up by something not kind I will admit) and hung up. He dialed back just a minute later to say not to worry you don’t have to come in we figured it out. Final Bill: Got an email after the call showing reimbursement of $31... not sure where this number came from but it’s definitely not $25 + $19.50 + taxes on those two amounts. Just speechless with how that all went down and will start using other places than this retail store who doesn’t give two about their customers of 15+ years.

Awesome garden section!

My customer service on a return issue was resolved in a timely manner.

I just had a wonderful experience with regards to customer service with Kevin in the Garden Center at the Marina Del Rey store. He was so friendly, polite, and helpful! He really went above and beyond to give me a great experience! Thank you!

Great customer service, went in for a re-key and after jumping through a few hoops, couldn’t be happier with new smart lock!

Best Home Depot around. Employees are extremely helpful.

The employees at the store very nice . Easy to fine things and the store was clean . I was in that area and stopped because I needed to get some stuff. I don’t leave by this store however do recommend

Good store Good people. They cut wood and the check out is often fun and easy

Worst customer service for a big box store. They rely on computers rather than common sense: I tried to make a return but the computer said that the items had already been returned even though they had not. (items were presented to customer sevice). The supervisor, Novia, agreed with the computer. This is not the first time that I had a computer related problem at Home Depot. I find Ace Hardware to be much more receptive to their customers and they don't use the excuse that they "can't overide the commputer"

Customer Service knowledge of their individual departments could use improvement.

This is a great store and all the staff are so helpful

The gentleman that helped me to answer questions I had will make for a very successful lawn seeding job at my house.

THE MARINA DEL REY STORE IS IN A GREAT LOCATION WITH LOTS OF PARKING ACCESS. i APPRECIATED HOW TH E ONLINE PURCHASE AREA WAS CLOSE TO THE VERY FRONT OF THE STORE TO MINIMIZE ANY CONFUSTION. i RECEIVED STELLAR CUSTOMAR SERVICE FROM ONLINE SALES ASSOCIATE "ALIZA" AND ERIC WHO ASSISTED WITH HELPING ME GET MY NEW SMALL REFRIGERATOR INTO MY CARE. THE PICK UP PROCESS WAS SEAMLESS AND EFFORTLESS. THE MARINA DEL REY STORE IS EXCEPTIONAL IN CUSTOMER SERVICE, AND QUALITY.

Home Depot... The place to go to build a home...

Their specialists are friendly and very knowlegable. Grt experience.

Great range of products! Very friendly customer service reps! Thank you for having everything I needed!!

Horrible service

THIS STORE IS LOCATED IN A CONVENIENT SPOT, HAS PRETTY UNLIMITED INVENTORY IN ALL DEPARTMENTS. IF YOU CAN'T FIND IT IN THE STORE, THEY OF COURSE HAVE A WEBSITE. DELIVERY, PICKUP, AND RETURN SERVICES ARE VERY EFFICIENT HERE. ONLY CAVEAT IS NOT ENOUGH 'ORANGE APRONS' TO GO AROUND!

The customer service at this store location is impeccable, they definetly nailed it!

The Home Depot in Marina Del Rey is easily accessible from a broad street and has ample parking. They have a large variety of plants (the avocado trees in pots did need watering, however, as their leaves were turning yellow). I was given useful and pleasant assistance from more than one employee. The store was very clean. Their lowest priced washing machine was competitive with other stores' pricing. Both cashiers in the garden area were very friendly. I found what I wanted. I will definitely go there again.

Colleen is so kind and friendly to me. Her performance is excellent and so fast on the cash register when she check me out. I give her six stars!!!!! Also she is so respectful to me. God Bless her heart.

At the return counter around 7:27pm on Friday evening, the line was short and I still need to wait for a good 20 minutes to get to the cashier. Once at cashier, I specifically ask for a gift card so I expect to make purchases at Home Depot in the near future. I like to have the credit immediately as gift card instead of keeping an eye out while waiting 1 to 2 weeks for credit back to account. Cashier Aliza ignored my request and credit back to my credit card. She lied to me that the system does not provide option for gift card because this is the only Home Depot that I have ever known to have a system that does not provide that option. Of course, I know the reason behind cashier Aliza being reluctant to give store credit because she didn’t pay attention to the first thing I said after she asked me what she can help me with and did not want to call supervisor to authorize modification in system after she messed up. On top of that, Cashier Aliza at checkout after ignoring my request to put everything on gift card credit, she told me the system “does not” provide option for store credit and insisted and I quote “that it actually worked out better this way”, my question is, did it worked out better for Eliza or for me? I don’t remember it being a job for the cashier in forcefully making stubborn decisions for customer even after customer clearly and specifically made request for something else. Perhaps she should making all the decision on however she wants in collecting carts in the parking lot then she wouldn’t not have to deal with any request from the customer except for “May I take this cart?”