Reviews for Military #6529

I’m so happy these cashiers are the best and great

The Home Depot provides flat number cards in each carts for your customers shopping experience or for contractors so please don’t steal them it’s frustrating when you can’t find them because they’re been stolen.

This manager was very helpful and showed what customer service is about.

i can feel the quality on a pair of work gloves that i bought here. great stuff !!!

If the US GOVT puts veteran on our ID We should not have to upload additional documents to receive a 10% discount..... it is at a minimum tiresome...1% serves this nation... seriously why make a 10% discount so difficult. After all, there are other stores!

I was looking for help in the paint section, there were 3 associates standing nearby talking, when I asked for help they seemed annoyed that I was asking for help. Eventually one of them told another to call for help in paint. I was offered help in the form of unlocking the spray paint shelves from another associate. As I was in the self checkout, the system flagged for an associate since I was buying spray paint. The system loudly exclaimed that I needed assistance. 2 of the associates from my first interaction were standing less than 10 feet away talking, yet neither of them acknowledged the system going off. I looked around for additional help and found the other associate from the first interaction standing nearby, I asked if they could assist me. They looked around as if looking for someone else to assist, then eventually stopped over to help. The minimal service I looked for was horrible. The only reason I stopped here is because the 2 lowe’s I stopped at first were out of what I was looking for.

Needed electrical wire and home Depot had it. Thanks

Manager did not want to assist when no one was in a particular department. When he did finally come up he was asking the customer to show him which item they needed and wanted the customer to look for it. As a manager he should know where items are at.

Great products and pricing. Plumbing area is never well supplied and stocked though

Organization this store needs to be organize a little bit better and employees need to be attentive to customers it seems like every time we go there’s people hiding and especially when people have to put things in their truck for them! I’ve heard lots of people say they don’t like the store because the customer service is lousy.

With all the problems with the supply chain, someone goes out of their way to make your experience great. The paint department at this location is exceptional! Thank you Norma!

Ive gone into this location many times and have to pretty much force help from employees . When I do finally get someone to look me in the face and acknowledge I’m there I am usually answered with I don’t know or passed to two or more employees to find out the manager doesn’t know or even looks like they hate the fact that we are asking questions. We are paying and visiting a store because we DO need help and MAY need a professionals opinion or even help just find a product . Thank you for your time , hopefully these types of visits will start to change for the better and customers are treated with importance, respect and sometimes even just a smile !

So first things first my water heater was very bad it Definitely needed to be replaced but with me only having a part time job and not having so much money I thought it was impossible to replace it I got a couple of other quotes from different companies and we’re ridiculously out of my price range I sort of gave up and I’m not going to lie I cried… for some reason Home Depot came into mind and as I was searching I noticed you can apply for a quote this was my last and only time I went for it as soon as I applied about 10 minutes later I got a call the lady on the phone was super nice and she said they give free quotes I didn’t get my hopes up too high cause I was scared they were going to price it above my price range we set the time and date And Jonathan came by he looked at the water heater and of course like the other companies he kind of gave me the same look they did so I was already kind of in doubt it would be a disappointment again.. Jonathan told me everything that was wrong with it and said it was going to run me a couple thousand… well I Shrug my shoulders “ I figured “ so Jonathan asked me for my budget and I told him He said he could see what he can do and about 15 minutes later he gave me three different quotes and explained each one to me I immediately saw the prices and was in shock the one he said suited best for me was in my price range I was super happy but I didn’t wanna wait it out I waited a couple days and he gave me a call back and followed up I really thought it was to good of a opportunity to pass up so I took it!! they serviced the very next day and they came on time they did an amazing job and Chris and his partner went above and beyond to help me out They also helped me fix a small pipe that needed to be fixed free of charge if I could ever repay them I definitely would but I will now only be shopping at Home Depot if I ever need any repairs. Thank you home depot for the amazing service and thank you to the will fix it guys.

I always find what i need an the staff are very friendly an always help me when i need something there always smiling,they says welcome an thank you,keep up the good work,

This is great location to shop. All of the representatives that worked from department to department were kind, curtious, and very professional in their demeanor in answering questions and providing assistance in finding an item. Every item that I needed was found at this store. The store was clean and free from clutter. This is the only location that I will choose to shop at when purchasing items needed for my home. Superior level of customer service. Kudos to the entire staff from the managers, to the great store employees, to the kind representative at the check out counter.

The store always go as what you need most of the time. If something is on sale or is a best seller item it won't be in stock. The employees will always find out for you if it's stocked at another store which is helpful.

Employees Anabel and skylar were very helpful would totally recommend my family and friends to this location.

Store has sufficient materials, but like everywhere else high prices

The store was very clean and sufficiently stocked. The staff was friendly and courteous.

Many associates walking around but not willing to help. If you are military or retired and trying to use your discount, be prepared, apparently, only certain things get the discount even when you are paying regular price.

Annabel is and excellent employee.

They store was nice , clean and they had everything that I needed.

The store was very clean the employees were very friendly I know that you have many stores in San Antonio but this is the one I always go to

Julian a deaf associate went above and beyond to make sure I was taken care of. He walked up to me to see what I needed. Of course I didn’t realize he was deaf and was able to speak to him in sign language (even though it hadn’t been used in a while). He texted the manager who knew I was coming in. He made sure Charlie the manager knew I was there. Charlie took care of my needs way better than I expected. After loading my purchases I asked if he would call Julian to the front. I wanted to make sure that I commended him in front of his manager. I own three businesses and recognize dedication and hard work. Julian definitely showed this. Charlie as the manager was the same. Both of these guys went way above anything I was expecting

Thank you for the safety measures in place and for the additional staffing.

Excellent customer service

excellent products, reasonable prices, great customer service

Jasmine is a great cashier/ employee, she will give you great information an locations of products and if she doesn't know or if she can not find it , she will find someone who will know where stuff and locations are

I am someone who does my own projects and i go to Home Depot all the time if you need help in Home Depot always look for Jackie she will help no matter where it is, anybody else you might s well forget it they are rude and say that is not my department

This store has never disappointed me in any way. Employees are always willing to help and go above and beyond!!