N Pensacola #8472

As a former Lowe’s employee I am more than qualified to “grade “ this store. I find the associates easier to find when I need assistance and seem to be more qualified or knowledgeable in their respective work areas. If questionable the associates will find or call for someone to better assist. This store is always clean and well kept. My initial visit is usually to use the restroom. This is a major grading point. The restrooms are always clean and everything is in working order. Absent are the “out of order” signs posted on urinals or commodes for days as I have observed in other stores. The Nine Mile Road location gets 5 stars from this customer.

If you’re looking for knowledgeable friendly people that go out of their way to help then look no further than the Home Depot on 9Mile Road in Pensacola

Home Depot has a dynamic team working throughout the establishment. The store is packed with merchandise and it is well organized. There is a lot of stuff, but not to the point of sensory overload! I could walk through this store for hours and not see the same merchandise twice. The associates in the store are always ready to help. If you know what you want and the associate will walk you to the merchandise and/or tell you exactly where it is located. Amazing!

Great store and wonderful Staff especially the retired Seabee in Garden Center! He always goes out of his way to help people even not in his department!

Overall this store has employees that will take the time to acknowledge you and see if you need any help. They may not be able to at the moment but normally they indicate someone will be notified that help is needed in that section. This store has polite check out personnel and they treat you pleasantly.

In the garden center the associates where very friendly and made my shopping experience extremely pleasant. I really liked the spacing available to move around a pull cart. Found everything I needed.

Of all the home and building supply stores I have used, including other Home Depots, this one is way above. Great shopping experience time after time - and most of all, fantastic staff and personell.

Absolutely fantastic ,best customer service I've had in a long time will definitely recommend to my family and friends and continue my business at this store Shout out to employee ERRAN excellent customer service thank you !!!!!

Great location. Easy to access with a red light close by to regain access to 9 Mile Road. Very helpful store employees, especially the ones at the self checkout area.

Karen Yeates is an excellent person if you need help in appliances.

I couldn't find what I needed at another store, but this Home Depot had exactly what I was looking for.

Very good customer service. Chris went out of his way to help me find what appeared to not be in stock. He was Very kind and helpful!

Had a great experience with appliance specialist Laura Thomas. Ordered by phone.

the store was really clean

Great customer service and very friendly and helpful. The quality and speed of customer assistance was great.

I've been shopping this store for almost 2 years now and on a regular basis I receive help and am able to find items I need. I noticed that the rating on this particular store was 3.5 which is ridiculous and not deserved. When I started reading the reviews, the North Pensacola Home Depot is taking a major hit on appliance delivery which is via a 3rd party. It's a shame that the store takes the hit and not the 3rd party. The vast majority of the employees at this store are great at offering help, showing you where product is located and offering suggestions on completing projects. This is a great Home Depot. Thank you all you orange aprons!

Don’t go there they’re rude Hateful unhelpful people

The gardening section is amazing because Dee is so helpful & knowledgeable about the plants

I received excellent service! Had two employees that really went above and beyond to help with my purchase and insured the success of my project. A HUGE thank you!!!

Store had what me and my husband needed although not on the shelf, we happened to find what we needed walking by caught on display so that was a plus. Got some flooring but cashier Roxanne practicing " social distancing " kindly services the caucasian male in front of us but as we approach kindly asks us to stand 6ft away on the yellow X. Quite fine it's for our safety not hers. Meanwhile the nice young associate at the exit was at door as guard and greet and had no issues being within inches of every customer leaving. Still trying to understand the contradiction of the selective practices in place. Probably will be back or not.

I WOULD RECOMMEND THIS LOCATION TO ANYONE WHO ENJOYS FAST AND FRIENDLY SERVICE. ASK FOR MARSHA AT PRO OR MIKE P

Employees are very helpful and go out of their way a lot and is available to help, if not with another customer but if they are with someone else then they make sure that they come to us next or sends someone to help. Nice clean store. Always seem to have what we need in stock.

I've been a regular customer of Home Depot for years and found this store to be well laid out with the friendliest and most helpful that I've run across in a long while.

Would be 5 but it is an older store and it shows that way. Not as new and shiny. Fully functional.

Store was clean and well stocked. Employees need to be attentive to customers - do not wait to be asked, ask the customers first if there is anything you can assit them with.

Always find what we are looking for in this location. Today Larry helped us out with some really good advice in lighting.

Employees are always so knowledgeable and friendly. Extremely helpful.

Helpful people

For the most part, nearly all of the store employees at this location are friendly and very helpful. On one occasion, an assistant manager went beyond the ordinary in helping me receive a refund for damaged goods that I received on a large order. Customer service employees are generally very friendly as well as efficient, also. Another area in which I received help several times, is having a piece of wood sawed to a size that I needed. This is a huge thing to someone who does not have a lot of tools at home!

Clean, organized and very friendly employees