#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(830)620-3862
Tool & Truck Rental(830)620-3868
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1360 N Ih 35
New Braunfels, TX 78130
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Customer Store Reviews

  • 4.6 out of 474 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (474)
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Showing 1-30 of 474 reviews
Great selections and floral assortments
Ever since I've bought the Rio plants I've been very satisfied. These heat tolerant plants have always remained fresh throughout the year. The freeze destroyed one of mine this past season but they are beautiful and give life to your patio/yard.
by
    • Recommended
    LED Lightkeeper
    I was very surprised that this worked. I did what the instructions said. Found the section of lights that were out. Marked them with the clips. Then plugged the sting into the LED keeper. LED keeper did it's job. Each bulb that worked lit. Found the bad bulb when it did not light. Proceeded to the next bulb then the bulbs on the other half of the marked section did not light. Confused me. Tried putting good bulb in the first socket with a bad bulb. Then unplugged string from LED keeper and plugged back into wall outlet the whole string was now lit. Amazing.
    by
      • Recommended
      Outstanding Customer Service
      If for some reason you find yourself needing great customer service, seek out Laura or DeDe. Two of the most friendly dedicated people you will ever meet.
      by
        • Recommended
        Outstanding service
        While shopping today I received the usual great service. Keep up the good work.
        by
          • Recommended
          Outstanding service
          Leo Greeted us with a smile. Thanked us for shopping at HD. Asked questions to see what our needs were and thanked us for shopping at Home Depot.
          by
            • Recommended
            Very good staff, always helpful!!
            Just got my Tomato bug killer and I'm thrilled to kill them.
            by
              • Recommended
              Amazing team.
              So I shop at Home Depot in new Braunfels probably anywhere between 3 to 6 times a day there in a week. I have projects all over NEW BRAUNFELS going on and I’m always greeted with a smile and cheerful. This is an amazing team they all work together to make sure they get the job done to help the customers out to find what they need, especially if they can’t and they will go above and beyond and try and find it a different Home Depot.
              by
                • Recommended
                Above and beyond
                Hailey in self checkout was very helpful with my concerns and knew exactly what to do. Made my night even tho it was a very big purchase. Hailey also went above and beyond by asking and helping load my products to my vehicle and taking my shopping cart back to the cart bay area. She also took her time saying how much she appreciated our business. I would like to say she is a great example of a great associate. Great job!!!
                by
                  • Recommended
                  Great customer service
                  We’re in the process of redoing our flooring upstairs, and couldn’t be more pleased with the products that we bought here at Home Depot. The staff was friendly and helpful and Gina and flooring is fantastic knowledgeable and friendly.
                  by
                    • Recommended
                    Great employees!
                    A new employee, Jacob, went above and beyond to meet my needs! Very pleased with his kindness and service!
                    by
                      • Recommended
                      Home Depot for Home People
                      Always well stocked. All employees are friendly and helpful in every department. Prices are excellent. Always clean and well lighted.
                      by
                        • Recommended
                        Best Customer Service
                        I did have experience working with Ms Donna G, she is super professional and so kind. She is the best!
                        by
                          • Recommended
                          Helpful Staff!!
                          I often need help when going into a hardware store, and oftentimes, that’s hard to come by. At this store, people were eager to help even when they weren’t in their department and I was acknowledged by every worker no matter where I was in the store.
                          by
                            • Recommended
                            Adrienne is amazing!
                            Adrienne helped me through a complicated order on my Home Depot credit card I applied for, received approval, but then I preceded to be locked out of my account. She saved the day!
                            by
                              • Recommended
                              Great employees
                              Tamaya, Laura and Donna are very helpful, knowledgeable and friendly at the New Braunfels store.
                              by
                                • Recommended
                                Customer service
                                In store customer service was exceptional. Tristan is an asset to this store
                                by
                                  • Recommended
                                  Customer Service
                                  All most non existent.
                                  by
                                    Awesome, Knowledgeable Employees!
                                    We build many houses and the employees at this location go over and above to help us make the best choices and are very eager to work with us.
                                    by
                                      • Recommended
                                      Horrible experience with appliances
                                      I bought washer, dryer and refrigerator from this store. The associates at this store did not know what they were doing. Many mistakes were made from the time I ordered until I purchased the warranty.
                                      by
                                        Poor stock Inventories and poor management
                                        Web site inventory fails to match store inventory on hand. Management & employees could careless and get scared when authorities are called for safety violations that endanger customers.
                                        by
                                          Great Service at Help Desk
                                          Very helpful with a returm
                                          by
                                            • Recommended
                                            Fast, easy and love Pro-checkout
                                            We needed the plyboard cut to a specific size. Fast and accurate service at the cutter and at the checkout.
                                            by
                                              • Recommended
                                              Only because of a salesperson by the name of Nicole in the appliance department
                                              I was looking for a washing machine and not knowing what I wanted she was very helpful and helping me make a decision.
                                              by
                                                • Recommended
                                                Great cashier
                                                Ryan was very patient and helpful with getting the military discount and ag exemption set up!
                                                by
                                                  New Braunfels store
                                                  One of the best stores around. Employees are always friendly and helpful. Most employees are knowledgeable as well!
                                                  by
                                                    • Recommended
                                                    Excellent and fun customer service!
                                                    My experience today made my day. Go see Kevin in New Braunfels, he will certainly help you find what you need!
                                                    by
                                                      • Recommended
                                                      Best Selection of Weber Grills
                                                      Purchased a pre-assembled Weber grill that I needed delivered to my home. Customer service was great!
                                                      by
                                                        • Recommended
                                                        Worker was VAPING inside the store
                                                        Two ladies at the appliance section were very helpful and nice. The associate at the self-checkout area was vaping in front of me as I checked out.
                                                        by
                                                          Military love!!!
                                                          David in the Garden was very attentive to my needs and kept my anxiety low calm. I told him how i purchased my first home with my VA loan. But I’m having issues with the landscaping it’s not under warranty and I got bad sod. Now I have try my best to bring back alive. Thank you for your service brother!!!
                                                          by
                                                            • Recommended
                                                            Time Saver
                                                            In and out, location had exactly what i went in looking for. Shelves was organized.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 474 reviews

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