#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(860)626-6364

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1580 Litchfield Tpke

New Hartford, CT 06057

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 445 reviews
91%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (445)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 445 reviews
I am totally satisfied with this Home Depot Store in New hartford, store #6218. The customer serv...
I am totally satisfied with this Home Depot Store in New hartford, store #6218. The customer service received in this store is outstanding!! It is always a please to shop here.I would recommend this Home Depot to all my friends and family. I always find what i need and there is always an employee around if i need assistance. This store is always very clean. Every employee is very friendly and helpful.
by
  • Verified Purchase
  • Recommended
Best customer Service ever. had two employees and a store manager working with me. We found the ...
Best customer Service ever. had two employees and a store manager working with me. We found the right product, and they worked with me until I was satisfied. I love this store!
by
  • Verified Purchase
  • Recommended
NEED MORE EMPLOYEES, I CAN NEVER FIND ONE FOR HELP
NEED MORE EMPLOYEES, I CAN NEVER FIND ONE FOR HELP
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Customer service was outstanding today! Two sales people assisted me and the painting dept. went ...
Customer service was outstanding today! Two sales people assisted me and the painting dept. went above and beyond to assist me. Thanks! I'll be back.
by
  • Verified Purchase
  • Recommended
Great store great people
Great store great people
by
  • Verified Purchase
  • Recommended
Whenever I go to our Home Depot, there is always someone there to help me out. It is the best st...
Whenever I go to our Home Depot, there is always someone there to help me out. It is the best store in our town. My mom says I must own that store because I am there so much. Whatever I need, they have it or they will get it for me. I need to go back soon because my kitchen faucet just broke down.
by
  • Verified Purchase
  • Recommended
Great customer service. I had a question that someone in the back of the store could not answer, ...
Great customer service. I had a question that someone in the back of the store could not answer, I went to the front of the store and Angela went out of her way , even calling a department to get me the answer to my question. I gave me the feel of being in the hometown hardware store.
by
  • Verified Purchase
  • Recommended
This store is exceptional!
This store is exceptional!
by
  • Verified Purchase
  • Recommended
only negative thing, stocking shelves during open stir hours, blocks isles
only negative thing, stocking shelves during open stir hours, blocks isles
by
  • Verified Purchase
  • Recommended
Employees are very friendly and helpful
Employees are very friendly and helpful
by
  • Verified Purchase
  • Recommended
The employees at the appliance department were very knowledgeable and helpful
The employees at the appliance department were very knowledgeable and helpful
by
  • Verified Purchase
  • Recommended
Helpful store associates and amazing cashier.
Helpful store associates and amazing cashier.
by
  • Verified Purchase
  • Recommended
Best home depot I've been in ,clean ,Dawn was very friendly she had us laughing till we left got ...
Best home depot I've been in ,clean ,Dawn was very friendly she had us laughing till we left got a great deal on double ovens.Thanks Dawn
by
  • Verified Purchase
  • Recommended
Very clean and personnel are knowledgeable.
Very clean and personnel are knowledgeable.
by
  • Verified Purchase
  • Recommended
Good
Good
by
  • Verified Purchase
  • Recommended
vey nice employees, willing to help customers
vey nice employees, willing to help customers
by
  • Verified Purchase
  • Recommended
Staff is experienced and helps one expedite shopping experience. Returns are always handled grace...
Staff is experienced and helps one expedite shopping experience. Returns are always handled gracefully and in all this is a great place to shop.
by
  • Verified Purchase
  • Recommended
good
good
by
  • Verified Purchase
We went to the New Hartford Connecticut Home Depot to purchase a washer and dryer for our home in...
We went to the New Hartford Connecticut Home Depot to purchase a washer and dryer for our home in Florida. Our sales person was extremely helpful and knowledgeable about the entire process. We selected our appliances and she explained to us yhe process of delivery in Florida. Within one week both machines were delivered to our home just as she told us how it would happen. We are extremely pleased with the sales and service at the Home Depot here in New Hartford.
by
  • Verified Purchase
  • Recommended
This store provides an overall pleasant shopping experience primarily due to the wonderful folks ...
This store provides an overall pleasant shopping experience primarily due to the wonderful folks working there who are very happy to assist the Customer. I have shopped here for many years and will continue to do so for years to come.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
First of all, this store can be compared for his size to a mall, in which one can find everything...
First of all, this store can be compared for his size to a mall, in which one can find everything he may need to build a big house for himself or a small one for his children. Everyone inside seems just happy of being there. There is one that talks here. Another, who smiles at you. Soon one introduces himself as he sees that you look uncertain on the direction to take in so large a place with so many attractive curiosities of any kind; thinks shelved, hanging, disposed to attract you. I wanted something and the first one I saw clothed HD standard, knew right away where I could find t and accompanied me there! Fast, in about 15 minutes I was leaving with my gutters on a cart to my car ... and my wife was happy because she is the one that talk with so different young gentlemen in that kind of spacious and alerted mall!
by
  • Verified Purchase
  • Recommended
Visit to a new Home Depot after a move.
Everyone at the store was friendly and helpful. We had a wonderful experience. Our Home Depot in Newburgh NY was always a bad experience. No one was ever around to help and when you found someone it was never their department. Bummer
by
    New Hartford Ct#6218, Its great to deal with associates, knowledgeable in assigned areas, as well...
    New Hartford Ct#6218, Its great to deal with associates, knowledgeable in assigned areas, as well as many I encounter whom are knowledgeable in other areas as well, haven't been steered wrong yet, since 17 years ago as a new homeowner, also great project instructors for dig classes. My kids loved the project classes when they were younger. Thank you, Deb and Jeff
    by
    • Verified Purchase
    • Recommended
    over all it was a good.
    over all it was a good.
    by
    • Verified Purchase
    • Recommended
    It's a great store! That's where we go whenever we need anything that they sell...everything from...
    It's a great store! That's where we go whenever we need anything that they sell...everything from plants to appliances.
    by
    • Verified Purchase
    • Recommended
    Good store. Helpful staff.
    Good store. Helpful staff.
    by
    • Verified Purchase
    • Recommended
    Look for Claudia in appliances she is friendly, kind and finds you exactly what you want! She may...
    Look for Claudia in appliances she is friendly, kind and finds you exactly what you want! She may be new but she is has wonderful customer service! She will make your shopping experience a happy one. She is excellent.
    by
    • Verified Purchase
    • Recommended
    I am a state licensed home improvement contractor and am in the New Hartford Home Depot often. I ...
    I am a state licensed home improvement contractor and am in the New Hartford Home Depot often. I have always found the sales staff there very pleasant, and very helpful. My most recent trip involved placing orders for three small kitchen renovations. My experience was even better than I hoped. A very patient, knowledgeable and courteous employee assisted with the order.
    by
    • Verified Purchase
    • Recommended
    Employees were eager to help us find what we needed.
    Employees were eager to help us find what we needed.
    by
    • Verified Purchase
    • Recommended
    I absolutely love this store and always enjoy shopping here! A few weeks ago I left the store wit...
    I absolutely love this store and always enjoy shopping here! A few weeks ago I left the store without my credit card. I didn't realize it until a few days later. I backed tracked my purchases and called the store and they had my card all safe and sound. I'm so grateful for your wonderful employees!
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 445 reviews

    Nearby Stores

    Find Another Store

    1149 Farmington Ave

    Bristol, CT 06010

    12.00 mi

    Rental Center

    (860)314-8570

    Pro Service Desk

    (860)314-8564

    Mon-Sat: 6:00am - 9:00pm

    Sun: 8:00am - 8:00pm

    89 Interstate Park Drive

    Southington, CT 06489

    16.41 mi

    Pro Service Desk

    (860)620-5415

    Mon-Sat: 6:00am - 9:00pm

    Sun: 8:00am - 8:00pm

    55 Granby St

    Bloomfield, CT 06002

    18.45 mi

    Rental Center

    (860)286-5510

    Pro Service Desk

    (860)286-5504

    Mon-Sat: 6:00am - 9:00pm

    Sun: 8:00am - 8:00pm