#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(503)587-6162
Tool & Truck Rental(503)587-6168
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3021 Cherry Avenue Ne
Salem, OR 97301
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Customer Store Reviews

  • 4.7 out of 462 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (462)
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Showing 1-30 of 462 reviews
GREAT EMPLOYEES
We went for a specific item we had been having trouble finding. Not only did we find it (thanks to a very helpful employee who took time to take us to it). He even recommended the one he thought would work best for our needs. Then we needed help with the self-checkout and someone noticed right away and came to our rescue, patiently. Next we had trouble exiting and an employee outside the exit noticed and helped us get out the door. (We are Senior Citizens) The employees here were all wonderful and there was plenty of choice to choose from.
by
    • Recommended
    terrible customer service
    this home depot has terrible customer service. either cant get help when we need it, or they don't know, or are irritated when we need help. Also would not use their kitchen remodle service or carpet/floor service.
    by
      Supplies and help is good.
      Supplies and help is good.
      by
        • Recommended
        Exceptional Service from Janet at Pro Desk
        Janet at Store 4030 Pro Desk was extremely helpful in my purchase of materials for my next project. Thank you!
        by
          TERRIFIC CUSTOMER SERVICE
          The Home Depot Team Member we first contacted helped us order an item online that was not available for purchase in the store, knew about the obscure 3M Damage-Free Hanging product we were looking for, even remembered the Command brand name, and directed me to the exact side of the specific aisle the product could be found in. Last but not least, she navigated using a gift card we had received to take care of both the online and in store purchases. We were VERY pleased and impressed!
          by
            • Recommended
            The sales associate in appliances is very enthusiastic. Answered questions, made suggestions show...
            The sales associate in appliances is very enthusiastic. Answered questions, made suggestions showed us options & gave us space to discuss & deside. Helpful & engaging, I got what I came to buy but never felt like I was being sold anything. Good experience, favorite HD store.
            by
            • Verified Purchase
            • Recommended
            Needed Vigoro Brown Mulch and apparently THIS store is more expensive than every other Home Depot...
            Needed Vigoro Brown Mulch and apparently THIS store is more expensive than every other Home Depot in this state… when I asked about it at the register Gavin was argumentative over the $5 I was asking him to fix. When I asked to see a manager, John just dismissed me with “our sale ended for the 4th.” It wasn’t until my husband brought the customer website to the service desk that Taylor finally took care of us after having to call a manager. I’ve never had such an issue over price discrepancies before and I won’t be coming back to this location if I can help it. Price guarantees are there for a reason, maybe teach your associates about them…
            by
            • Verified Purchase
            If you need to buy a door, consider this store. Extremely competent and friendly. Well coordina...
            If you need to buy a door, consider this store. Extremely competent and friendly. Well coordinated with installers. One of the best Big Box store experiences I've had -- and I've a lot.
            by
            • Verified Purchase
            • Recommended
            The place and people are the best in my opinion. I always enjoy going to this location for Home...
            The place and people are the best in my opinion. I always enjoy going to this location for Home Depot. Thank you Sincerly Mr Davis
            by
            • Verified Purchase
            • Recommended
            Cashier Alexander was fast and efficient, no bs. THANK YOU!
            Cashier Alexander was fast and efficient, no bs. THANK YOU!
            by
            • Verified Purchase
            • Recommended
            I like this store sooo much better than the other one off high way 99 . it's harder to get into ...
            I like this store sooo much better than the other one off high way 99 . it's harder to get into and to me that store is cluttered up with rental things etc. (Sorry guys) but the cliental at 4030 is so much friendly and helpful. That's just a couple reasons I shop at 4030....
            by
            • Verified Purchase
            • Recommended
            From entering to leaving, this store surpassed all expectations and previous experiences at many ...
            From entering to leaving, this store surpassed all expectations and previous experiences at many other locations. As a Mom to young kids I needed all the help I could get before their meltdowns began. I brought a list that and Moises completed my list for me and even found me a better option for one of my items. Skyler was wonderful and loaded all my lumber materials into my truck for me and put on a red flag for safety. Melissa was thorough and professional and everyone did this all with smiles on their faces and were thankful for ME to shop there. Wow. You don't get this kind of service any more and I will be returning.
            by
            • Verified Purchase
            • Recommended
            The workers we dealt with at this home depot went above and beyond to help us and we were very pl...
            The workers we dealt with at this home depot went above and beyond to help us and we were very pleased with their customer service! Friendly, knowledgable, helpful, and personable!
            by
            • Verified Purchase
            • Recommended
            Great customer service would definitely come back for any other needs
            Great customer service would definitely come back for any other needs
            by
            • Verified Purchase
            • Recommended
            Jana, the cashier in the garden area was awesome!
            Jana, the cashier in the garden area was awesome!
            by
            • Verified Purchase
            • Recommended
            The employees ( Debbi, Brad and Paul) in the Appliance Department are extremely knowledge and cou...
            The employees ( Debbi, Brad and Paul) in the Appliance Department are extremely knowledge and courteous. They are also very helpful; they make shopping in the North Salem location most enjoyable. They were most professional and know their products. Thank you to them!
            by
            • Verified Purchase
            • Recommended
            2 found this review helpful
            Pro desk They’re the best
            Pro desk They’re the best
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            We came into this Home Depot not wearing masks, we are done, we’ve had enough. The staff was unbe...
            We came into this Home Depot not wearing masks, we are done, we’ve had enough. The staff was unbelievably kind, helpful, respectful of our decision, knowledgeable etc. I have NEVER had a better experience. In every department we went into we were greeted with a “How May I help you, is there anything you need help finding?” And A SMILE. Unfortunately the staff were masked but you could see the smiles in their eyes. I wish everywhere could be like this. Thank you. You have earned my business for a lifetime based on just this visit. The staff at this location are ALL amazing. Thank you for creating such a positive experience for myself and my family today.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            Prandy helped me find a lamp i could not seem to find which will make my mother a very happy lady
            Prandy helped me find a lamp i could not seem to find which will make my mother a very happy lady
            by
            • Verified Purchase
            • Recommended
            Great experience as usual!
            Great experience as usual!
            by
            • Verified Purchase
            • Recommended
            Debi Collins is a superb employee!
            Debi Collins is a superb employee!
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            Conveniently located
            Conveniently located
            by
            • Verified Purchase
            • Recommended
            Very friendly and knowledgeable staff. Always greeted in a timely manner.
            Very friendly and knowledgeable staff. Always greeted in a timely manner.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            My go-to store, usually as what I need.
            My go-to store, usually as what I need.
            by
            • Verified Purchase
            • Recommended
            Greatest place on earth
            Greatest place on earth
            by
            • Verified Purchase
            • Recommended
            Out of the two Home Depot's in Salem, Oregon this one is by far my most favorite to go to. Everyt...
            Out of the two Home Depot's in Salem, Oregon this one is by far my most favorite to go to. Everything is orderly and easy to find, out of the two stores things are generally in stock at this location. The staff is friendly and even went above and beyond a few times due to dog encounters I've had in the store with aggressive dogs being brought in and trying to attack my service dog. I enjoy the quick and friendly self check out!
            by
            • Verified Purchase
            • Recommended
            I suggest that you seek out Jana at checkout! She is Wonderful!!
            I suggest that you seek out Jana at checkout! She is Wonderful!!
            by
            • Verified Purchase
            • Recommended
            We had the great pleasure of working with Marcus Hannah. He went far above and beyond to assist u...
            We had the great pleasure of working with Marcus Hannah. He went far above and beyond to assist us in a hunt for a storm door. Marcus was SO very polite, engaging and informative. He was able to guide us in purchasing the right door with the features that were important to us. From start to finish Marcus was patient and kind. Thank you so much Marcus! We will surely be back to this location because of his dedicated service.
            by
            • Verified Purchase
            • Recommended
            Jana was extremely helpful. Thanks it's nice to have a good employee and they should be recognized.
            Jana was extremely helpful. Thanks it's nice to have a good employee and they should be recognized.
            by
            • Verified Purchase
            • Recommended
            Came in on Black Friday sale and Brenda, Matt, Debbie, Nicole, Brad all went above and beyond to ...
            Came in on Black Friday sale and Brenda, Matt, Debbie, Nicole, Brad all went above and beyond to help honor a price that was listed. It took a while but they were all gracious and kind through the whole process. Best customer service I’ve had in years will shop again ..highly recommend
            by
            • Verified Purchase
            • Recommended
            Showing 1-30 of 462 reviews

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