Prattville #806

The store was clean and well organized. it was well stocked but a little short on help in the departments. Most employees were friendly.

The Prattville Home Depot store is exceptionally good. The aisles are well marked so I could easily find the merchandise that I needed. The Self Checkout associate provided the most exceptional experience I have had at any store. I'll definitely return for future purchases.

Excellent place to shop, ALL the employees are very friendly and very helpful! This is my go to place for tools and materials!

The other day, I bought 60 bricks and 4 bags of top soil. Two employees not only helped me out to the car with them, they loaded my car - with a wonderful attitude and so much willingness to please. Great training going on there! Keep up the good work.

I have done a lot of DIY and hired contractor work in my homes through the years. That takes me to many stores such as Home Depot. I've never been in a store with a better crew than the Home Depot in Prattville, AL. It doesn't matter if you're buying a gallon of paint or remodeling your kitchen, you get the same friendly service. If there's a need for service after the sale, I never seen a store any better. They are the best. I can't say enough good about this store and its employees.

Always has a good selection of materials and tools. Store is clean and staff is very friendly and helpful.

Store needs new management to handle the customer traffic properly so that customers are not burdened by the actions that a manager chooses for customers to accomplish to come and go during browsing or shopping the store. The appearance of the store has a special front as does most Home Depots which should be better handled by the proper mindful manager who controls employment and its daily traffic. Aside from runaway children occupying a store who's parents cannot control them properly this COVID-19 pandemic has to have parental control above those of management & employees. There's no reason that there are two exit doors in the very center of the facility and they not be being used for that purpose which leads to streaming off a route from the exit to the right side entrance which needs two streams of customers instead of one. The staff needed to control entrance and exits must have at least two maybe three plus the garden shop needs to have a cash register for customers that want to pay on their way out and have a choice to gather up more merchandise before getting into their vehicle and leaving the premise. I hope you will elect to do this instead of the way it is being handled now, the lumber side of the store has a register. If those changes are made sure I would recommend the store in the future & a excellebt rating when its better.

The associate in the garden area was very friendly and helpful. But please advise cashier's to not take the initiative of choosing whether a customer would like an email or paper receipt without their permission. Please allow customers to make their choice as a customer deserves good customer service. Mostly, I usually have a good experience at this location.