#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(928)777-9712
Tool & Truck Rental(928)777-9718
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
5500 E State Route 69
Prescott Valley, AZ 86314
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.6 out of 623 reviews
92%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (623)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 623 reviews
Poor staff demeanor
Purchased in the self Checkout and cashier bagged my items without a peep! no greeting,No thank you, did not even looked at me. Same thing everywhere. Attitude ! Your lucky you have a job!
by
    Customer service is terrible
    During a 10,000$ pick up I was met with attitude and general laziness. Waited 2 hours for them to tell me they did not have part of my order. Told me to go to Prescott cause they had it, I asked if they could call to make sure so I didn’t have to go through that again over there. They gave me the phone number. I had to ask them 2 more times to help me with that since the phone service is bad in there. Finally don did. Then when returning the item they said I had to put it back on my on my card, then go pay for it in Prescott. I said can we do cash or store credit cause sometimes it does not go back the same day. Don said there is no way to do that it had to go back on card. I said you can’t expect me to put it back on my card and go pay for it somewhere else and have to Pay for it twice while I wait for bank. He said I can’t do anything. Let me talk to the manager, then suddenly he figured out how to do it. Will not be shopping here anymore. I will drive the extra 3 miles to the Prescott location
    by
      Donna is wonderful!
      Cashier named Donna is the best way to finish my shopping spree at PV Home Depot.
      by
        • Recommended
        Run around, wasting time & gas.
        Bought a Dewalt Band saw. First time I used it the blade broke. My Wife went to the same store and was told they didn't have any 32 7/8 blades. I went online the same night it said the store had 7 in stock isle 10. I went back to the store and found the blades in isle 10. Employee didn't know what they were doing or didn't care. This seems to be happening more often.
        by
          Excellent Customer Service
          Helen and Laurie are definitely in a job that they are excellent at, so friendly and helpful
          by
            • Recommended
            Lazy associates
            The associates at the Prescott valley Home Depot store are lazy and rude. They talk to each other but ignore customers. I’ll take my $15,000 credit limit and go to Lowe’s from now on.
            by
              Great Service!
              Superior Service! And Salesmanship!
              by
                • Recommended
                Great staff
                My wife and I went to exchange a stapler that we had bought and before we left with it we tried it and it didn't work either. We live an hour and a half away from there. So we went back to see if we could find a different one that would work. We asked one of the employees that works there for some assistance and he introduced us to Mace. This gentleman asked us how he could help us. We explained our issue and told him about our situation. He asked us to follow him and about ten minutes later we were amazed that we could walk out of the store with a brand new Robi stapler for what we had in our pocket. Mace; Thank you so much for the help and kindness that you showed us and now we will be able to complete our project.
                by
                  • Recommended
                  Helpful and friendly
                  i was super happy to find good quality plants with a good variety !
                  by
                    • Recommended
                    Great store
                    The employees at Prescott valley Home Depot are awesome and very helpful!
                    by
                      • Recommended
                      Customer Service
                      A mixed feeling about the customer service. Sometimes it is great others it is almost non-existent. Also it seems that stocking is preferred over customer shopping. I often leave from getting tired of waiting for aisles to be opened up during business hours. That is my major beef with both Home Depots in Prescott and Prescott Valley Stores.
                      by
                        • Recommended
                        Friendly and helpful store workers.
                        I had to have some custom paint mixed to match a previous purchase and it was no problem for the paint associate to look up and mix the color for me.
                        by
                          • Recommended
                          Products
                          What ever I need for projects I can always find at this store!
                          by
                            • Recommended
                            Easy fast return, Helpful employees, Clean Store
                            Had a return without a receipt. The cashier scanned my card and returned my item very easily. Needed to buy pellets, employee helped and put them in my cart. Cashier was friendly and scanned all my items in self check out. Clean store. Great visit.
                            by
                              • Recommended
                              Indications
                              REALLY REALLY need either NUMBERS or LETTERS on isle posts. 2 separate folks were walking around the parking lot looking for their vehicles. Made me pay attention to what part of the building was in front of me.
                              by
                                • Recommended
                                Love this store!
                                Everyone is so friendly and helpful.
                                by
                                  • Recommended
                                  Love this store!
                                  The employees that work here are very helpful and friendly.
                                  by
                                    • Recommended
                                    Employees have some good ideas
                                    Employees do their best to help with hard problems. Gave several suggestions.
                                    by
                                      • Recommended
                                      1 found this review helpful
                                      Cashier Asst
                                      Dreamwalker was my cashier
                                      by
                                        • Recommended
                                        1 found this review helpful
                                        Floor repair
                                        I am a 75 year old woman. Remodeling my kitchen floor...these people are very helpful with choosing the materials that I need ,to complete this task.
                                        by
                                          • Recommended
                                          1 found this review helpful
                                          Great Customer Service
                                          In October, I brought my extremely picky mother here to find a chandelier for her dining room. The workers answered all our questions, and helped us with our other purchases. Another time, my husband and I went there to make key copies. The workers were very helpful and informative.
                                          by
                                            • Recommended
                                            Good morning
                                            Best visit ever !!!! Just sooooo refreshing to see happy , smiling, and engaging staff members!!!
                                            by
                                              Pro desk, met team
                                              Rebecca and rich at the pro desk at this home depot store are 2 of the most awesome people I've ever met they make me feel welcome.. Ron and Eric on the met team have extreme knowledge of where all items are at the store
                                              by
                                                • Recommended
                                                Great place to shop for all home improvement needs
                                                People are pleasant and helpful especially in the building materials department
                                                by
                                                  Exceptional customer service
                                                  We had a pleasant experience shopping here. We were helped by several people and quickly found the items we needed. The workers were friendly and helpful.
                                                  by
                                                    • Recommended
                                                    Great customer service
                                                    Spent over an hour at this store. Each employee we dealt with was exceptionally helpful. Alex in the carpet department was very professional and extremely helpful.
                                                    by
                                                      • Recommended
                                                      Service !
                                                      David & Sue , Management Team , Is Always Quick To Solve ANY Concerns That We May Have !
                                                      by
                                                        • Recommended
                                                        Does anyone work here?
                                                        this store was unorganized and very understaffed. Be careful where you step and how close to the shelves you need to get, otherwise you WILL get hurt.
                                                        by
                                                          I love this store and the employees.
                                                          I think I have covered the main items that would be contained also in this review
                                                          by
                                                            • Recommended
                                                            DON'T BUY YOUR SPRAY PAINT FROM HOME DEPOT!
                                                            HOME DEPOT NOW LOCKS UP THE ENTIRE SPRAY PAINT AISLE. YOU HAVE TO GET THE SALESPERSON WORKING IN THE PAINT DEPT. TO UNLOCK THE CAGE, THEN THEY SELECT YOUR PAINT FOR YOU. THEN, THEY HAVE TO LOCK THE CAGE AGAIN BEFORE THE NEXT CUSTOMER ARRIVES. EVER WORSE, AT CHECKOUT, YOU HAVE TO PROVE YOU ARE OVER 18 YEARS OLD. I
                                                            by
                                                              Showing 1-30 of 623 reviews

                                                              Nearby Stores

                                                              1941 E, Az-69

                                                              Prescott, AZ 86301

                                                              3.82 mi

                                                              Tool & Truck Rental

                                                              (928)708-5404

                                                              Pro Service Desk

                                                              (928)708-5400

                                                              Mon-Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 6:00pm

                                                              1030 South State Route 260

                                                              Cottonwood, AZ 86326

                                                              23.02 mi

                                                              Pro Service Desk

                                                              (928)649-4202

                                                              Mon-Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 6:00pm