Great service. Thanks
Special Buy of the Day
Great service. Thanks
The lumber and women at the registers are a joke. Not to mention horrible to deal with. I have seen people get bags of dirt/concrete/sand and multiple other things with small marks get discounts. I went into lumber and they had a very small selection of wood available and all the prices went up. I was getting 2x4s. I needed 20 of them, I was able to find 14 out of the whole stack that were in decent condition. And the other 6 had large chunks missing and the sides and ends were splintering, not to mention knotts out the wazoo in the wood. I asked for a discount on just those 6 and I kept them separate to show them the issues. The lady ignored me and just called over a lumber employee who said it was damaged enough for a discount. This wood looked like it was ran over by the semi before it was put on the shelf and was covered in flaws. I know for a fact its the person at the register who makes the call on discounts, and this women always acts like I am trying to steal from the store ( discount or not). I will not be shopping at this location again, and I will make sure people know how rude the customer service is when all you have is nasty material.
Yesterday my husband and I were out shopping for a refrigerator and new washer and dryer set. We automatically defaulted to Lowe’s, however, we quickly left after waiting for 30 minutes for a customer service agent to come and help us. We went across the street to the Puyallup Home Depot and were quickly greeted by Fred Carel, the appliance specialist at the Puyallup Home Depot location. Not only was Fred extremely knowledgeable about all brands but he had a very friendly demeanor and made us feel very confident in our decision to do business with Home Depot. Companies need to value their employees who go the extra mile, like Fred. It’s a rarity in this day and age. Thanks again, Fred!
Home Depot's customer service, product quality, and outside order pickup is the VERY BEST in Pierce County. Actually, Home Depot Puyallup is my favorite store, period! I love being there although my wife comments I should either work for Home Depot or move-in.
Completely bad experience with the flooring department. Went through the time to have measurements done that came back inaccurate. Person that attempted to assist me did not have the training on the estimating software. Spent 45 minutes with him with no estimate only to have a manager start the process over. After going over the measurement that were taken discovered that they missed two rooms and they could not give me a accurate estimate. The time that I have spent trying to get a quote and staying home to have measurements done has been a complete waste. I have been consistently given inaccurate information throughout the whole process, from time it would take to getting the install done to getting the correct measurements.
As I live (work) on a farm I usually have to make a weekly parts run to the hardware store for repair supplies. Home Depot usually has what I need so that's my first stop. If I can't find it, their sales people point me in the right direction; rarely do they strike out!
Great customer service over the phone at the pro desk.
i have always been treated good there
The employees have always been helpful with the location of products. and the store is always clean well laid out.
Great Customer service
Great shopping experience, associates are so friendly and helpful. Thanks Home Depot for giving free masks in this time of covid 19
I never thought we would receive the help that we did. The staff there was amazing, and I spoke with several. I want to specially recognize Sherrie Thomas who provided us outstanding service by going above and beyond. We are an African American Family and she is a white woman. We have now embraced her as family. My 25 year old son has considered her his new Auntie and she told us that she would absolutely would be. She has made our family feel very comfortable, especially during these crazy times.
Sherrie Thomas in appliances was friendly, knowledgeable and an absolute pleasure to work with! I purchased a fridge and dishwasher this trip and I will look for her when I go back to purchase a washer and dryer!
Great service and friendly staff. They don’t push a particular product but will ask what you’re looking for. will make a recommendation if an alternative is needed.
My favorite store for all my projects at home.
Was having a hard time finding what we needed in a good price range. They had what we needed in the color we wanted. Friendly staff. Clean store. 100%
This is my place to go for all my on going home projects. Customer service is awesome, very knowledgeable, friendly and always willing to help. I don’t look further but straight to Home Depot.
Everyone is so friendly and helpful here!
As usual, this store has no customer service, no one greets you, acknowledges you, you have to track them down. Today girl in gravel/paver area was on her phone, gossiping with another employee about being mad at them. Then I hear her, as I start walking down the aisle, I had just passed her, "I am sick and tired of customers coming down here I can't get this done." When I pointed out I had heard her, she did not apologize, just got defensive saying I didn't want to blow in your face. Suggestion - I can go to another store, then she can get her cleanup done. Cashiers at garden gate - rude. Wouldn't let me take cart out to get veggies, but let another customer take out one of the bed type carts to get plants across the drive. Very rude when asking if I had gone through the front line, I had just seen them to ask about taking cart out - rude.
Store employee was great. Major problem with the third-party installer, who they said would wear a mask to enter my home. An auto-call came in the day before giving me a timeframe & saying they’d call about half an hour in advance. We work at home & talk with clients on the phone all day, and our dogs go nuts when the bell rings. They did not call first, so my dogs went nuts as we were both speaking with clients. They showed up with no mask and immediately said “Did you order a microwave?” “Yes I did.” “We forgot it at the last stop so we have to go back.” “Okay,” I said, “Can I confirm you’ll be wearing a mask when you come in?” “We don’t have those” he said. “I was told you’d wear one. I have some new ones - would you mind wearing them?” . “I don’t do that”, he said, so I sent him away and will likely cancel the order.
I like this store , its clean and people are helpful
Awesome service and very clean store
tori the young lady that helped me was so helpful I will look for again when I come in
Both Evan (Cashier) and Tyee (Flooring department) were very helpful in providing great service.
Overall a great shopping experience, Sherrie provided excellent customer service. Bought a drier - do miss the days when this kind of stuff was actually in stock, in store.
The staff was helpful but the assistant manager was RUDE and very disrespectful towards finding a solution of a problem they caused I had to be disrespectful back at her hopefully she understands that when it comes to there customers spending 3000 dolllars they or even 20 dollars the customer comes first!!!!!!!
Love this store everyone very friendly and helpful it’s made me a better home owner.
The store was clean, and nicely stocked. I was greeted by the employees working there and all asked me if I needed assistance. Maria, the cashier was very pleasant!
Employees are always friendly and helpful
The Puyallup store has been a great store for me. I can get anything I want anytime of the year (it's Seasonal). From the 4th of July to Christmas, my wife just loves coming with me to pick up a few things she needs for the house in large quantities that she likes. Another good reason she likes coming with me is that the store seems to be always clean. Seeya in a couple of days.