Rialto #6683

Dear Customer Service Care Team, I am writing this letter to bring to your attention the unpleasant experience I had at your Rialto, California store located at 1451 West Foothill Blvd. The reason for my visit was to ask for change for a $100 bill at the customer service desk. However, the behavior and attitude of Manager Yolanda towards me during the transaction were completely unacceptable. Yolanda informed me that I would have to make a purchase to receive the change, which I agreed to. However, while she was giving me the change, she treated me in a condescending and degrading manner. When I requested to see the bills before receiving them, she refused, which was quite suspicious. Furthermore, when I asked to speak to a manager, Yolanda rudely declined, and she made me feel insignificant. Yolanda's tone made me feel humiliated, and I couldn't shake the feeling of being unwelcome in a community place like Home Depot. I spend thousands of dollars annually at your store, and I never expected to be treated in such an undignified manner. Her unwillingness to provide me with basic customer service was outrageous, and her behavior was the proverbial straw that broke the camel's back. I eventually spoke with Hector, who provided excellent customer service and apologized for Yolanda's behavior. Nevertheless, Yolanda's unprofessionalism had already caused me enough distress, and I left the store feeling belittled and insulted. The fact that she even threatened to cancel the transaction was disrespectful, and it made me question Home Depot's commitment to providing high-quality customer service. I am sending this complaint to the corporate office because I want to express my humiliation at Yolanda's unwillingness to serve me. I urge you to take appropriate action and ensure that Yolanda is held accountable for her actions. Her behavior towards me was unacceptable, and I believe that it warrants disciplinary action or even termination. In conclusion, I hope that you will address this issue promptly and take the necessary steps to ensure that no other customer has to endure the same experience. I look forward to hearing back from you and hope that you will take my feedback into consideration. Sincerely, Customer

I've bought multiple products such as tools, hardware, and plants at this location and I'm still satisfied with all my purchases.

One of the best services I’ve had I can’t remember the generals name, but he was one of the Germans that were able to make keys. He went out of the way to help me and couple other customers very polite very knowledgeable. I wish I remember his name but I was grateful for all he did. Thank you.

Rialto Home Depot has helpful associates they do not run in the other direction when they see you coming, they will ask can they help. If they see lines are long they will open registers too!

Every time I come here I’m always greeted and welcomed by all the workers

My cashier was friendly and fast. She wasn't afraid to do her job and help the customer in front of me unload his return cart. He tried to unload his items without her to no avail, lol Margaret, Excellent show of girl power. It wasn't a extraordinary transaction but she was efficient, pleasant and helped me. Also, the guy who put the door in my van was quick bringing it out and pleasant. Great job Store Manager. Your employees represent a reflection you. Thank you Margaret!

Cashier Valentina provided great customer service!

Even though the lines were long Lorena was a great cashier.

The guy running self checkout was rude and as hard as it is to get people to work maybe consider focusing on the front end shouldn’t matter what you look like black white tattoos no tattoos shouldn’t be judged off how you look

Customer service has been on point