#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(561)422-9202
Tool & Truck Rental(561)422-9208
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
220 South State Road 7
West Palm Beach, FL 33414
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Customer Store Reviews

  • 4.5 out of 743 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (743)
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Showing 1-30 of 743 reviews
Impact Windows from Caitlin
Caitlin, our impact window specialist was knowledgeable and friendly and we felt the price was fair. i would highly recommend working with her. I have gotten a window quote from another company before. it was much higher and I did not trust the guy. Caitlin answered all my questions and made the process easy. Thank you.
by
    • Recommended
    Very helpful Paint Department and cashier was friendly and efficient.
    Brought old cans of paint to the paint dept. because they were dried out and I wanted to toss them....but not before I found out the exact color that they were so that I could one day buy more. The person at the counter was very helpful in looking up each color since there was no record of 3 of them under my name. He also gave me good advice about tracking the colors used. The cashier, Keneah helped me use my gift card to make purchases and wrote down the balance where it was prominently displayed.
    by
      • Recommended
      Great Experience
      I had a wonderful experience purchasing appliances. Celina W. was very helpful.
      by
        • Recommended
        They have stuff to buy, good luck getting it out of the case
        I went to purchase material for a home renovation. I needed Romex from the locked case. I was told by each of the three employees I could find that they were too busy to help and to go find someone else. No attempt to assist. I actually have to go to a competitor to get the wire I need because I couldn’t get someone to unlock a case to get wire that they have in stock. Terrible customer service.
        by
          great products
          Products are, great and the staff is friendly.
          by
            Great associate in paint department
            Hugo in the paint helped me a great deal today. He educated me regarding materials that I needed to paint my classroom. Very respectful and friendly associate. Ask for him if you ever need help in the paint department.
            by
              • Recommended
              Efficient/Great customer service
              Love this Home Depot always has great customer service and not that long of lines for phone sales ! Jackie G is always the best cashier to get in line for the phone sales
              by
                • Recommended
                Go early in the day
                Great experience in returns. Easy,smooth process.No hassels.
                by
                  • Recommended
                  Had a great experience today at H D . Purchased an item with the help of an employee who was very pleasant.
                  The item purchased, I had searched for a few days I saw the item on many sites, but received the best price at H D
                  by
                    • Recommended
                    Best Home Depot Ive Ever Been Too In My Life!!
                    I had an AMAZING experience at my local Home Depot, and it was all thanks to Justice, the cashier. Justice went above and beyond to make sure my shopping trip was as smooth and easy as possible. They were incredibly knowledgeable, friendly, and helpful, offering advice on the best products for my project and even carrying some of the heavier items to my car. Justice's outstanding customer service exceeded my expectations, and I left feeling grateful and satisfied. I can't thank them enough for making my Home Depot trip such a fantastic experience. Highly recommend!
                    by
                      • Recommended
                      Stocking isle should be done be a night shift!
                      The isles are so packed with merchandise to be put on shelves you can barely get through.
                      by
                        • Recommended
                        Fence
                        Great experience and satisfaction
                        by
                          • Recommended
                          Ignored by employee on personal phone call
                          Even though I was the only customer at the paint department I waited over five minutes for the employee, who was on a clearly personal phone call, to acknowledge me then was obviously bothered that she had to end her call to wait on me. I’m patient but I hate being ignored. Even a “ I’ll be with you in a moment “ would have been nice.
                          by
                            Best Employee
                            Rose H who works in millwork/doors/windows is the best employee at the Home Depot in Royal Palm Beach, FL. She’s professional, knowledgeable, caring, patient and fantastic!!!
                            by
                              • Recommended
                              Customer Service
                              Go see Asher she was amazing in helping us
                              by
                                • Recommended
                                Not stocked
                                All the shelves were empty and messed up … not organized
                                by
                                  The worst customer service
                                  Don’t ask me just go and shop and ask for help . You will see what l happens there
                                  by
                                    Thank goodness for the Front Check Out Staff!
                                    Courniya who is a lovely check out representative literally saved my trip to Home Depot. Thank you Courniya for your wonderful attention to detail and your caring and compassion for the older people in the community; you are appreciated! However...the floor staff was horrible! No one EVER wants to help always trying to pass the buck off to the next floor representative...Home Depot needs to hire MORE STAFF to accommodate people who need help and to offset those that are there who do not want to help or care. Like I said thank goodness for Courniya.
                                    by
                                      Manager Johnny is terrible at customer service
                                      Main issue is regarding the return of an item that cost $17. I did not have my receipt nor physical copy of my identification card, however, I did have a photo copy of my driver license in my phone. I mentioned that I purchased the item with my Home Depot consumer card and I would like to have the refund issued back to my card. The cashier (manager) Johnny, prompted me to enter my social security number in the keypad and then asked for my identification card. I showed him my phone in which he said he needs to have a physical copy. I mentioned that I’m simply requesting to put the money back on my consumer card, and not purchase anything and he continued to refuse despite the fact that I had a copy of the driver license showing my face and id number on my phone. When I asked for another manager he mentioned he was the only one in the store. In my previous experience at this store, a similar occurred and I verbally provided my driver license number without even presenting an identification card. I definitely feel this was prime example of racial profiling. Please replace the manager and policy!
                                      by
                                        Good experience
                                        Shop here often and always pleased with the selection, and the experience I have. Good location to shop at.
                                        by
                                          Special order
                                          We special ordered a shade for our daughters room and it came in on time and they were very helpful to cut it to the correct width.
                                          by
                                            • Recommended
                                            ABSOLUTELY LACK OF CUSTOMER SERVICE, REGIONAL MGRS SHOULD BE REPLACED
                                            I went to buy a 32’ step ladder, I was on aisle 18 selecting the correct one. I moved by myself 3 other 32’ Aluminum step ladders in the presence of 5 Home Depot employees! All of the saw me moving them and struggling at some point and NONE of them cared, even the young brunette curly hair girl that was standing in the movable rolling desk behind the cashiers. She was too busy talking with a heavy set white bald guy. I went to ask her for a Manager and she told me there was no Manager on duty and she was the assistant manager. Asked for help to get my ladder down and told me to wait while she went to talk to another cashier about plans for tonight and time to meet then moved to talk to someone else, about 5-7 mins later came back and kept talking to the heavy set white bald guy, then she saw me and realized she forgot and called someone to help me. It took about 8 mins for a guy to show up. I still don’t know why the bald guy couldn’t help me! I guess his chit chat with the young girl was probably more interesting than trying to help me. I felt like doing it on my own but it was already too unsafe to keep trying to get the ladder alone, I didn’t want to hurt myself or take any chances to hurt anybody else… the young kid that was sent to help me was very nice and Maria(cashier) was very nice too. All this is on camera, so management in the store can review the cameras and verify my story… And if I was somewhere in management I will immediately fire the 5 people that saw me moving the ladders on my own, it was very loud so they can’t say the didn’t hear me or saw me, and if I’m called to the store I can identify these 5 people without a problem. I usually buy my stuff in Lowe’s, unfortunately they didn’t have the ladder in stock but they were nice enough to have one delivered for free tomorrow afternoon from the store in Oakland Park in Fort Lauderdale, sadly I needed it for tomorrow morning and couldn’t but was grateful for the offer and that reassured me of why I buy in Lowe’s instead of Home Depot. It is sad to see the attitude of the employees when you get to Home Depot, they’re paid probably minimum wage, not enough hours, while the executives fly around the country in their GULFSTREAM 650, instead of travel by airline, save millions in private flying and share that money with the employees around the country… also District Managers should be replaced since they are the ones that tell store managers to send people home and make sure they don’t make overtime… I know this would go in deaf ears, nothing would change except me going always to do my shopping at Lowe’s.
                                            by
                                              Great features
                                              Im so happy with the products I bought
                                              by
                                                • Recommended
                                                Best Home Depot in Town
                                                I recently made a washer and dryer purchase. The sales girl was extremely friendly and knowledgably about the products they carried. She was patient and provided me information about the home depot card and how it benefited me. I'm thankful.
                                                by
                                                  • Recommended
                                                  Employees are rude as can be.
                                                  This was once my favorite place to shop. Employees have turned into aggressive, lazy, and rude. Very sad and disappointing to watch and hear an employee (Mickey) tell an elderly man he works for Home Depot, not a tourist agency when the man asked for help. Time before that, I needed help with a freezer. Employee told me she couldn't help me til I went outside and found a cart in the parking lot. If there's new management....there needs to be newer management. The store has taken a huge turn south with customer service.
                                                  by
                                                    Great Visit to the Home Depot
                                                    We went there for new lights for the outside of our garage and Tony was most helpful in finding the product, the bulbs and a dusk to dawn converter.
                                                    by
                                                      • Recommended
                                                      Customer Service
                                                      Customer Service was extremely terrible at this location. I spent almost $1,000.00 and nobody helped up in the store or helped loading the purchase. The employees basically ignored us in the store or unwillingly to find someone to help us. I could document more...so unhappy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
                                                      by
                                                        Survey process
                                                        Survey process too long. Lost (1) star Now that I know, I will not do any more surveys on Home Depot
                                                        by
                                                          • Recommended
                                                          Excellent customer service
                                                          Thank you to Melissa
                                                          by
                                                            Great Service
                                                            Very happy with Cooktop that I bought 2 weeks ago
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 743 reviews

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