#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(561)422-9202
Tool & Truck Rental(561)422-9208
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
220 South State Road 7
West Palm Beach, FL 33414
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Customer Store Reviews

  • 4.5 out of 743 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (743)
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Showing 1-30 of 743 reviews
Bad customer service
Richard (garden manager) needs proper training on customer service. I asked him for help with a merchandise that was in the over head because the shelves were empty, he was more interesting about pointing out the price instead of getting the product down. When explained to him I still want it, he worked away without saying excuse me and never return. Little did he know Lowe’s is across so I went there get the same product. Customer shouldn’t be treated an such manner while spending their money, especially when the merchandise is out reach.
by
    Difference
    I have shopped this store for several years now and always before the one frustration was finding an employee for general questions. Now, that has changed and it's noticable. Now the Orange vests are all over the place. Very nice change.
    by
      • Recommended
      Great features
      by
        • Recommended
        Wonderful Customer Service
        I was greeted as I walked into the store by Leesa. She asked me what I needed and immediately walked me back to Julio to take care of my Faux Wood Blind. Julio was professional and friendly and took care of my problem immediately. He measured and made sure the blind was cut perfectly I was impressed with both Leesa and Julio.
        by
          • Recommended
          Garden center customer service
          Carla in Garden Center can put a smile on anyones face. Great customer service is alive in South Florida.
          by
            • Recommended
            Excellent experience
            Grant and Dom really helped me get my item down from up top with a forklift
            by
              • Recommended
              Excellent customer service
              Excellent customer service; I had an order online that was cancel without my approval I contact the manager Deli and her and her associate held me and took care of me excellent experience I will recommend this store for anyone they have an awesome team
              by
                • Recommended
                Doors and Windows department
                Any one that will love to have amazing customer service ask for Mr.Rick he is amazing and will give you amazing customer service!!!
                by
                  problem with your air filter
                  I bought 2 AC air filters and one was wet. I didn't notice the and moisture on the out side.
                  by
                    • Recommended
                    Above and beyond!
                    I love this place, had someone stay after shift ended helping me find what i needed. As nice as he could be and happy to help. So refreshing and it made my day. I won’t go anywhere else!
                    by
                      Always have what I need for the right price!
                      Every time I come to this Home Depot, they always have what I need for the right price. Staff is friendly and helpful!
                      by
                        • Recommended
                        Has a large quanity of things needed
                        We recently bought a hot water Heater and a grill and had good service with both items
                        by
                          • Recommended
                          The Royal Palm HD is excellent!
                          I am so grateful that the Royal Palm Home Depot are staffed with real people who are knowledgeable and compassionate. They have helped me find items, change my mind toward better items, and even ordered things for me to be delivered to the house when it wasn’t in stock. I don’t know that they do that in every store. But they do in Royal Palm. That makes my shopping trip so much easier.
                          by
                            • Recommended
                            Car seat stained
                            Bought Festival Lavender cleaner and it leaked all over my tan leather car seats
                            by
                              first trip to your store
                              As I am new to the area I was happy to find helpful service at your store as it saved me a good deal of time. thank you -sheryl
                              by
                                • Recommended
                                Hannah helped me in the customer service counter and she went above and beyond to make sure she s...
                                Hannah helped me in the customer service counter and she went above and beyond to make sure she satisfied my request. She’s Great asset to the store
                                by
                                • Verified Purchase
                                • Recommended
                                One of the best Home depots i have shopped in, very knowledgeable staff. shelfs always full and s...
                                One of the best Home depots i have shopped in, very knowledgeable staff. shelfs always full and stocked.
                                by
                                • Verified Purchase
                                • Recommended
                                Employees are helpful here!!!
                                Employees are helpful here!!!
                                by
                                • Verified Purchase
                                • Recommended
                                They usually always have what I’m looking for
                                They usually always have what I’m looking for
                                by
                                • Verified Purchase
                                • Recommended
                                I shop at Home Depot almost exclusively. The product inventory is very deep and easy to find and...
                                I shop at Home Depot almost exclusively. The product inventory is very deep and easy to find and I find their employees to be more helpful and friendlier than their local competitor. If you find a better price for an item elsewhere they will happily match it for you. Hassle free.
                                by
                                • Verified Purchase
                                • Recommended
                                Employees not friendly, too busy talking among themselves.
                                Employees not friendly, too busy talking among themselves.
                                by
                                • Verified Purchase
                                • Recommended
                                Convenient, Quick Customer Service, Always Clean, has Courteous and Friendly Professionals. In my...
                                Convenient, Quick Customer Service, Always Clean, has Courteous and Friendly Professionals. In my opinion, this store's location is very convenient and essential.
                                by
                                • Verified Purchase
                                • Recommended
                                Was a pleasure to be here.
                                Was a pleasure to be here.
                                by
                                • Verified Purchase
                                • Recommended
                                The overall staff I feel like could use some work. A lot of the associates in the isles are not h...
                                The overall staff I feel like could use some work. A lot of the associates in the isles are not helpful which is unfortunate. Luckily the managers placed the better staff as cashiers. My cashiers name was Ana, she was so energetic, empathetic and kind. She apologized on behalf of her other co-workers. She made the experience better for me. Keep up the good work cashiers!
                                by
                                • Verified Purchase
                                • Recommended
                                The store is clean and organized, I find the products I was looking for and the associates from g...
                                The store is clean and organized, I find the products I was looking for and the associates from garden including the cashier are friendly and helpful
                                by
                                • Verified Purchase
                                • Recommended
                                We used Home Depot for our patio door project. I have to say Rose was amazing to work with she ma...
                                We used Home Depot for our patio door project. I have to say Rose was amazing to work with she made the whole process a breeze. Rose provided world class friendly and professional customer service. I will definitely be using Home Depot for future home improvement projects.
                                by
                                • Verified Purchase
                                • Recommended
                                Love Home Depot store people very helpful everybody was friendly.
                                Love Home Depot store people very helpful everybody was friendly.
                                by
                                • Verified Purchase
                                • Recommended
                                store was clean and easy to find. The cashier BRIANNA was very helpful and friendly
                                store was clean and easy to find. The cashier BRIANNA was very helpful and friendly
                                by
                                • Verified Purchase
                                • Recommended
                                Excellent Customer Service. Both Ricky and Johen made it a very pleasant and stress-free encounte...
                                Excellent Customer Service. Both Ricky and Johen made it a very pleasant and stress-free encounter. I'd recommend more employees such as them. They took time with my family and I, as we fired loads of questions at them, and they didn't force other options on us. They mentioned them, and if we said not interested, they continued. Usually, I feel like I am at a car dealership when I go to buy any appliance. The employees are always trying to sell you on the top of the line product, even if it's not the right "fit". I will definitely drive to this location from now on.
                                by
                                • Verified Purchase
                                • Recommended
                                Home Depot has the same problems as all of us. The pandemic is requiring a lot of attention and p...
                                Home Depot has the same problems as all of us. The pandemic is requiring a lot of attention and personnel to provide the attention is not available yet. It is tough at times to find someone to help on the floor. HD will get it done. They will always be my store to go to for help.
                                by
                                • Verified Purchase
                                • Recommended
                                Showing 1-30 of 743 reviews

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