#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(830)401-5402
Tool & Truck Rental(830)401-5408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
201 W Ih 10
Seguin, TX 78155
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Customer Store Reviews

  • 4.4 out of 399 reviews
86%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (399)
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Showing 1-30 of 399 reviews
Great Service!
Overall no complaints at this store very satisfied
by
    • Recommended
    Store shopping is great
    The store lay out is good and exsessible thought the asiles. Produce selection is very good.
    by
      • Recommended
      Need associates in the lumber dept. to help people load their items. Instead of customers helping other customers.
      No I was not happy ,we did not get any help loading our lumber materials. We never do!!!!!
      by
      • DIY
      good experience
      customer service was great, they knew exactly where everything was and what it was for.
      by
      • DIY
      • Recommended
      Store committed to contractors.
      Very tired of not getting into the aisles I need because of carts and loading of carts for contractors. Also the loading zone is always full because contractors fill it up and then go into the store to pay, shop more and visit.
      by
      • DIY
      Great!
      Great! I am always asked how I am doing, and if I need any help finding anything. I am very happy with this store. I visit it often. It's my home away from home.
      by
      • Pro
      • Recommended
      Everything including the kitchen sink
      Doing a remodel and needed lots of items (including a kitchen sink). Bob in appliances made our decision so easy and helped us with pick out a faucet too.
      by
      • DIY
      • Recommended
      Very curtious and helpful employees
      Store is always clean, employees are always asking if they can help me find something.
      by
      • Pro
      • Recommended
      Where I Give Reality To My Project Dreams
      I have very little free time and what I do have is valuable. I like having so many excellent materials and tools in one place where I can do it all. I use my card to get interest free terms same as cash and it is just convenient. Most always I am assisted by a friendly knowledgeable sales person. I just bought a deep freezer and this is the second major appliance we purchased for our home. The experience was exactly as it should be. I ask a few questions that matter to me. The salesperson answers them to my satisfaction and I ask them to load it up and I pay and go on my way. Simple.
      by
      • DIY
      • Recommended
      good shopping experience
      purchased saw horses earlier and one broken. Returned them with no questions asked, and able to purchase a new pair. overall good experience as usual at this store.
      by
      • DIY
      • Recommended
      GREAT store experience
      Upon entering the store, there were 3 store associates discussing the day and they immediately asked me if I needed help. I showed them the square nut that I required to fix an old family table. One of the associates escorted me directly to the isle that I needed and got another associate to help me. The part (that was not a common part) was located and I was able to fix my table. All of the associates were very helpful, the store looked great and was very clean and organized.
      by
        Great store with excellent associates.
        Store was clean, associates helpful and knowledgeable about products.
        by
          • Recommended
          Wonderful Help in Paint Department
          The help I received from an employee in the paint department was great. She took the time to match the paint color after the initial sample did not match. She was pleasant and impressed me with her professionalism and kindness. She is a rare and valuable employee.
          by
          • DIY
          • Recommended
          excellent service
          Maureen was very helpful, polite, and knowledgable
          by
          • Verified Purchase
          • Recommended
          Excellent Store Experience
          Sales associate was very helpful. He/She was very knowledgeable in the appliances that were being considered for purchase. The overall visit we experienced was wonderful.
          by
            • Recommended
            An associate -- Benji -- found my stuff and knew all about it.
            With all the different fittings in the plumbing section, I was having trouble finding the right one. The associate found it quickly and helped me find the other things I needed. Very helpful.
            by
            • DIY
            • Recommended
            LIKE THE STORE
            LIKE THE LAY OUT OF THE STORE EXCEPT WHERE THE BATHROOM IS LOCATED. ITS SOMETIMES IS A PROBLEM FOR ME,, ESPECIALLY WHEN I HAVE MY GRANDKIDS AND WERE AT THE OTHER END OF THE STORE
            by
              • Recommended
              Great location to purchase anything.
              Great place to shop for practically any job you want to accomplish right the first time.
              by
              • DIY
              • Recommended
              Very good experience as usual, always looking for new items in store
              Store was in very satisfactory condition. I'm always looking for new and exciting items in this store.
              by
              • DIY
              • Recommended
              Bob Jackson in the Appliance Dept .
              I purchased a refrigerator and the sales person Bob Jackson is top in his field. Very courteous, polite, knowledgeble. Was very please with the service. Bob Jackson is an asset to your store. Businesses are only as good as the employees. Give him a pay raise and keep him. This kind of an employee is very hard to find in this day and time.
              by
              • Pro
              • Recommended
              Over all experience on todays visit
              We were very happy with all we come in contact with today. Your store at Seguin , TX was very clean , isles were wide and the counters were full of mdse. Your cashier was very helpful and cheerful . She , ( the cashier ), made my husband happy when he had a question about his total . She canceled the transaction and started over . She was right , but it made him happy she had not made a mistake and she was very happy to do it for him. Thanks.
              by
              • DIY
              • Recommended
              Very helpful associates
              Catherine in the Kitchen department was very helpful and knowledgeable!
              by
              • DIY
              • Recommended
              Great place to shop
              Plumber Assoc. was extreamily helpful. should me how to in stall my water softner with all the new ways no sweating of copper.
              by
              • Pro
              • Recommended
              I like this Store
              I went in looking for a water filter for my refrigerator and found exactly what I was looking for. I needed to ask a sales associate a question about it and she answered my question to my satisfaction.
              by
              • DIY
              • Recommended
              Great sales associate
              Bob Jackson was awesome. Very friendly answered all our questions. Made the experience very easy!
              by
                • Recommended
                Always a Quality Shoping experiance
                Woody is fantastic in Appliances Goes over and above to help
                by
                • Pro
                • Recommended
                IN AND OUT IN 5 MINUTES
                STAFF WAS KNOWLEDGEABLE AND FRIENDLY, IN AND OUT IN 5 MIN.
                by
                • DIY
                • Recommended
                great store
                Great store love going n seeing everything I need and want store is clean n workers friendly
                by
                  • Recommended
                  Hit or miss customer service
                  The Seguin Home Depot apparently feels like they're the only game in town, in spite of there being another lumber company a few miles away, and another Home Depot and Lowe's about 20 miles away in New Braunfels. The only reason I said I would recommend this store is because there is no "Maybe" button in the selection box, only yes or no. The biggest problem in the store is customer service. If the bigwigs are or have been in the store recently, you get plenty of help and attention. If not, forget it. You'd better go in with considerable knowledge about your project, because what I find routinely is that people who were trained in one department are put wherever they're shorthanded in another department, and have no idea what you're talking about. If an item is in the back of the store, and not on the shelves, rarely will they offer to go back into stock and bring it out. You're usually told to "come back tomorrow" or to drive to the Home Depot in New Braunfels. Do yourself a favor...if they tell you to drive to New Braunfels, go to Lowe's.
                  by
                  • DIY
                  • Recommended
                  I was able to find what i came in for
                  I was very pleased that all the items had prices listed and the employees stopped doing a task to help me find the product I was looking for.
                  by
                  • Pro
                  • Recommended
                  Showing 1-30 of 399 reviews

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