#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(815)741-7162
Tool & Truck Rental(815)741-7508
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
621 Brookforest Ave
Shorewood, IL 60404
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Customer Store Reviews

  • 4.7 out of 739 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (739)
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Showing 1-30 of 739 reviews
Great features
I bought a plunger and I love it! I love shopping at home depot , they are awesome!
by
    • Recommended
    Happy that the chest freezer I want was available for buying
    I'm glad I bought the freezer from Home Depot
    by
      Orderly and well srocked
      Everyone works well together. You seldom need to wait for a HD staff member to offer assistance. Manager Clifton does a great job of resolving issues that sometimes occur.
      by
        • Recommended
        Dan was very helpful.
        Dan helped me load on to the cart and then my truck 24 2x12s.
        by
          • Recommended
          Pleasant shopping
          Well stocked merchandise, friendly people makes for great shopping. Will be back again soon.
          by
            • Recommended
            Great Manager and staff: great customer service
            Starting with Manager, Aaron every staff I came across is always and ever time very friendly, always willing to help, always go above and beyond to help. Very friendly, respectful, kind and helped me with a smile. This is how I know they are genuine. Thanks Aaron for always being there when I needed your help. You would always greet me with a smile and kind words and even stop to have a conversation with me. I always appreciated that. You are a great person and a great manager and role model and great asset for Home Depot and your staff.
            by
              • Recommended
              Outstanding customer service
              I needed to buy some fairly obscure bolts for a project I was doing. I had the old, rusted bolts I was replacing but was dreading the search to come. That's when an employee named Antonio saw me on my knees combing through bins. He sat on the floor next to me and said, "Need any help?" I showed him the bolts and said, "I don't know where to start." He not only found them but patiently wrote down the UPC numbers for me. Checkout was a breeze, the bolts fit perfect and I actually wanted to go back to the store and thank him. Thank you Antonio.
              by
                Don’t carry products that are advertised.
                by
                  Gray and helpful staff through our store.
                  120% helpful. Staff did an outstanding job.
                  by
                    • Recommended
                    Nicole at customer service made my bad day great!
                    Nicole at customer service went beyond what was expected of her as an employee! I had a very rough day and was in to unwind and shop for plants. She made my night with her awesome customer service. Hard to find employees like her now a days! Don't lose her!
                    by
                      • Recommended
                      Great Employees
                      I go to the Shorewood Home Depot frequently and am always surprised at how friendly the employees are. Every person I encounter says hi, asks if I need any help, and I always get a thank you on the way out. Not a big deal I guess, but these days it feels good to be around people who seem like friends even though I don't personally know them.
                      by
                        • Recommended
                        Gina does it all!
                        I needed significant amounts of drywall fire rated and mold resistant. Gina found the amounts I needed in different store, organized the delivery and honored my contractors discount. When you find someone who knows their job and does it well, I will be forever appreciative. Thank you Gina. Outstanding job.
                        by
                          • Recommended
                          Best price on refrigerator
                          Very pleased as always with Home Depot's Staff ! A+
                          by
                            • Recommended
                            great store
                            Always a pleasure to visit this store. I usually am able to buy what i need, and get out quickly.
                            by
                              • Recommended
                              I am very pleased with this store!
                              Purchased high grade caulk, 4 LED lights, 13 Leviton Decora plus 15 Amp switches, a very good flashlight, 5 shelf brackets for 2 bedroom closets and 2 24x24 drywall cuts for a ceiling repair.
                              by
                                • Recommended
                                Great shopping experiences.
                                I have shopped at this home depot dozens of times in the last year. I have purchased things from lumber for small projects, sump pumps and PVC pipe, to a variety of fasteners, tools, and cleaning supplies. The store always seems clean and easy to find what I'm looking for. The associates overall do a great job helping me find my way find my way around as well as products I need if I can't seem to find them on my own. I would recommend this home depot to anyone.
                                by
                                  • Recommended
                                  Great customer service very knowledgeable
                                  Always found what I needed at the store very well stocked employees are very helpful and knowledgeable
                                  by
                                    • Recommended
                                    Good customer service
                                    Good customer service
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Thanks Ali for the great help finding my item
                                    Thanks Ali for the great help finding my item
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Not what I expected.
                                    Not what I expected.
                                    by
                                    • Verified Purchase
                                    Great customer service, friendly cashiers!
                                    Great customer service, friendly cashiers!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    My experience at this location isn't much different than most other locations. However, during an...
                                    My experience at this location isn't much different than most other locations. However, during an emergency from a freak rain storm that knocked out power and mass flooding, Clifton from the store went above and beyond to help me get a generator that was locked on the shelf. There was a problem getting any of the 4 locks off to get access to the generator. He stuck with it get the very heavy generator out from the locked bars. I was able to get it home in time to stop my sump pit from overflowing and flooding my basement. That's Clifton!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    1 found this review helpful
                                    Veterans are given a 10% discount upon showing proper verification, however check your receipt b...
                                    Veterans are given a 10% discount upon showing proper verification, however check your receipt before you leave to make sure they applied it.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    1 found this review helpful
                                    Shelves are always stocked. Never leave the store asking my self where else can I go to find the ...
                                    Shelves are always stocked. Never leave the store asking my self where else can I go to find the items I needed
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    1 found this review helpful
                                    Ali and Kelly were great. Thanks for having such helpful people to help out.
                                    Ali and Kelly were great. Thanks for having such helpful people to help out.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    I always have a great experience and they are always willing to help and answer my questions
                                    I always have a great experience and they are always willing to help and answer my questions
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Excellent customer service! Employees were readily available for questions, and were happy and h...
                                    Excellent customer service! Employees were readily available for questions, and were happy and helpful! Eli and manager Jim were the BEST!!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    The store was out of stock for what I was looking for, but the staff in the garden area was helpf...
                                    The store was out of stock for what I was looking for, but the staff in the garden area was helpful to make sure I had what I needed to finish the project. I was surprised by how friendly the staff was so close to closing time.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Tosha Brooks is the best Appliance Specialist I've experienced. She was patient with me, very ple...
                                    Tosha Brooks is the best Appliance Specialist I've experienced. She was patient with me, very pleasant, professional and helped me make the best decision for me and my family. I ordered a Samsung washer and dryer that will be delivered and installed in the next week! Love this store! Everyone is friendly and willing to help!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    EVERYTHNG I NEEDED WAS IN STOCK - I DID NOT HAVE TO JUMP FROM STORE TO STORE TO PURCHASE WHAT I N...
                                    EVERYTHNG I NEEDED WAS IN STOCK - I DID NOT HAVE TO JUMP FROM STORE TO STORE TO PURCHASE WHAT I NEEDED. I MADE IT HOME FOR DINNER AT A DECENT HOUR. I NOTICED THAT THE STORE WAS VERY CLEAN AND ORGANIZED - MADE SHOPPING EASIER AND LESS STRESSFULL - I ACTUALL BOUGHT MORE THAN I HAD ORIGINALLY PLANNED. THANK YOU
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Showing 1-30 of 739 reviews

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