#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(216)485-0462
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3355 Steelyard Drive
Cleveland, OH 44109
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Customer Store Reviews

  • 4.5 out of 350 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (350)
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Showing 1-30 of 350 reviews
I am always satisfied coming to this Home Depot.
Everyone is always very friendly and are willing to assist in my search for the best application. For the most part, the store is very organized and kept clean. There are so many associates walking around for whenever they are needed.
by
  • DIY
  • Recommended
great
Store was clean and Associates were helpful and friendly
by
    • Recommended
    Terrific store
    Easy to locate my items. Went online to check availability and was told exactly the isle my purchase was to be found. Angel in garden was super helpful as was Rita at the service desk. Truck rental was very good!
    by
      Dehumidifier Purchase at SteelYard #6857 Location
      Although it took 3 associates to locate the item, all were eager to assist. Meaning the first 2 misdirected me and the 3rd took me directly to the item. But all were nice, open personalities and eager to please. Thanks
      by
      • DIY
      • Recommended
      Nice easy place to shop
      Store is close by and is always a nice shopping trip. Store is well stocked and I rarely can't find what I'm looking for.
      by
      • DIY
      • Recommended
      keep up the good job
      this store was clean and well organized,products were easy to locate. I was very happy with the help I received at the self check. I usually dont use them but this experience made it easy.
      by
      • DIY
      • Recommended
      Cashier and vendor were great the rest of the outside garden staff...disappeared when needed
      The cashier and vendor were excellent. The rest NOT
      by
        Good quality and prices
        I found everything I wanted every time I went to the store I was disappointed only one time cause I couldn't find a specific thing I wanted but they told me to go back the next day and there it was....other than that every time I visit the store I found everything I was looking for.... is very well organize really clean place all I can say if u have a big project going to home depot is the store cause good quality and low prices trust me I have check other places that's all I can say
        by
          • Recommended
          My store visit was very good, all associates were very friendly and helpful.
          My shopping expirience was very good, aassociates were all very helpful.
          by
          • Verified Purchase
          • DIY
          • Recommended
          Mixed answers regarding the 10% promotional discount on new HD credit card accounts
          I wanted to take advantage of the 10% promotional discount on my new Home Depot credit card which I just received last week and had not used until now. I tried to place my order online, and the web page wanted a promo code which I didn't have. The chat rep told me to telephone the Credit dept to ask for a code. The Credit dept rep was unable to give me a promo code and suggested that I visit the store in person. I asked a few associates about the 10% promo, as I wanted to make sure that I would be able to get this when I check out. I had mixed answers, and some people weren't sure what to tell me. I went to the store, got my ten cartons of floor tile and went to the service desk to ask about the discount before going to the check out line. The SD lady wasn't sure and suggested that I go to the Return register to check out. At this time I saw a placard on the Service Desk which advertised 10% off on my first purchase with the HD card, so I took the placard along with my items to the Return desk register. The cashier here was very helpful and was able to process my purchase with the 10% discount. At this time I was using my new Home Depot credit card for the very first time. Although this purchase was time consuming in regards to confirming the availability of the discount, I am very pleased that I was able to benefit from this, and I want to say THANK YOU.
          by
          • DIY
          • Recommended
          Poor Management Reflects Poorly Trained Employees
          Store needs a good overhaul. Start with management. This is June, folks. Everyone is working in their yard. No one seems to notice that when the customer line is all the way down the aisle in Gardening trying to check out, there might be a problem. There was no management in site. New employees had a fair idea of the product location, but not quite on the money. He did check online, but apparently he can only check by the brand of the produce. If I knew I could have checked online, OR the name of the product, I would have done so. Find a new manager. I thought this would be an in-out kind of thing. It took close to an hour. I should have driven the extra 15-20 minutes to another store/competitor than deal with SteelYard Commons
          by
          • DIY
          Great Price
          The sales associate was very helpful and knowledgeable. He was friendly and was eager to assist me putting my lawnmower in my car. I was able to purchase my lawnmower at a great price.
          by
          • DIY
          • Recommended
          fast and convenient
          good selection, associates available to help load and lift(dirt and garden supplies); no waiting in line
          by
            • Recommended
            I give (5) stars to Associates Helpfulness and store Cleanliness
            I give (4) stars to all Associates helpfulness and the cleanliness of the store!!
            by
              • Recommended
              Great
              I visit this store quite often, at least a few times a week. All associates are very helpful from my experience.
              by
              • DIY
              • Recommended
              Great Store Experience
              I think the prices are reasonable and your cashiers should take note of your cashiers who smile the most, it makes the atmosphere less tense.
              by
              • Verified Purchase
              • Recommended
              Great store,
              The help you receive at this location is outstanding. As a DIY person, asking for help with any project I am working on is no bother to the people working there. I has always received the best advice.
              by
              • Verified Purchase
              • DIY
              • Recommended
              great customer service
              I had great customer service, by the 2 employees who helped me out. Kudos to this big box store.
              by
              • DIY
              • Recommended
              Great
              I found all my products that I needed to do what I need to do.
              by
                • Recommended
                fantastic store
                I almost walked out of the store with the wrong color paint until a associate helped me out and informed me that they would have to tint the paint for the color I wanted. I'm not a painter so that helped me out big time. Thanks home depot
                by
                • DIY
                • Recommended
                Wonderful store experience
                I was very impressed with finding the products I needed. I was completely satisfied. Thanks.
                by
                • Pro
                • Recommended
                2 MEN HELPFUL IN LOADING 21 BAGS OF MULCH FOR ME
                WOULD LIKE TO THANK KENNETH & TEREN IN GARDEN CENTER FOR LOADING MULCH
                by
                • DIY
                • Recommended
                Attitude!!
                2 of the associates I had contact with had MAJOR attitude. Not a good way to retain customers. Would also like to be acknowledged by the cashier. The one I had did not say a single word to me during the transaction. Very rude.
                by
                • DIY
                Happy today with Steelyards
                Had great help in finding magnets and even better success in finding help to purch rocks and mulch and then help in getting it into my car. Very helpful associates and a great woman named Sue at the check out.
                by
                  • Recommended
                  Great Customer Service !
                  I was very happy with the lumber associate because he cut my 10" board into 27" shelves. (I try mot to use power tools.) Then, I was having some difficulty deciding which stain, polyurethane, and sand paper would be best to use. A sales associate noticed, left her meeting, and patiently showed me which supplies would work out the best.
                  by
                  • DIY
                  • Recommended
                  BOLTS WERE A MESS
                  LOOKING FOR 5/8-11 X 2-1/4" HEX HEAD CAP SCREWS I WAS FACED WITH A BOLT BIN THAT WAS FILLED WITH ALL DIFFERENT SIZES OF FASTENERS. IT LOOKED LIKE A MISCELLANEOUS BIN FOR ORPHANED BOLTS.....AS DID MANY THE OTHERS. NOT HAVING THE TIME TO DIG THROUGH THEM I OPTED TO GO ELSEWHERE TO MAKE THE PURCHASE. I AM SURE IT IS HARD TO KEEP THEM STRAIGHT BUT IT WAS OBVIOUS THEY HAD NOT BEEN LOOKED AFTER FOR A LONG LONG TIME.
                  by
                  • DIY
                  • Recommended
                  Very Friendly
                  Very friendly and helpful, great team work, great place to shop.
                  by
                  • Pro
                  • Recommended
                  Great Store Experience
                  The Sales associates were very helpful and attentive.
                  by
                    • Recommended
                    A very informative store visit!
                    I was having some plumbing work done in my home and the associate talked me through it. He told me what to buy and how to install it!
                    by
                    • DIY
                    • Recommended
                    good experience
                    At the suggestion of an associate, I signed up for Pro Rewards. I have only received a discount once or maybe twice. I am right in the middle of a total kitchen remodel. As many times as I've visited the store it seems odd that i have not received a discount more often.
                    by
                    • DIY
                    • Recommended
                    Showing 1-30 of 350 reviews

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