#1 Home Improvement Retailer

Summerwood #1832

Store Details

Contact Us
Pro Service Desk
Tool & Truck Rental(346)312-4578
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12730 W Lake Houston Pkwy
Houston, TX 77044
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Customer Store Reviews

  • 4.4
    out of 236 reviews
  • 86%recommend this product
86%
Of Customers
Recommend This Store
199 of 232 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (236)
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Showing 1-30 of 236 reviews
If you are unsure of product or need to ask questions, It is impossible to get anyone to help you...
If you are unsure of product or need to ask questions, It is impossible to get anyone to help you at this location. You cannot get assistance except from other customers, who I have found to be very helpful.
by
  • Verified Purchase
1 found this review helpful
Store was clean and maintained. The staff was friendly and product knowledgeable.
Store was clean and maintained. The staff was friendly and product knowledgeable.
by
  • Verified Purchase
  • Recommended
Mr. Hebert he was very friendly. I was at the light blub section with my burn out florescent l...
Mr. Hebert he was very friendly. I was at the light blub section with my burn out florescent light and he approached me very friendly and told me what section to buy the florescent light. When I was at the florescent light section I had a Florescent light in my had and he asked me where I was going to put it and he recommend another light. My wife was happy that the light was bright compare to the one I replace. Mr. Herbert has outstanding customer service.
by
  • Verified Purchase
  • Recommended
Very organized store clean and with plenty of associates to help loading materials also very frie...
Very organized store clean and with plenty of associates to help loading materials also very friendly
by
  • Verified Purchase
  • Recommended
A new store that started out strong. Associates young and unknowledgable. Weak leadership and tra...
A new store that started out strong. Associates young and unknowledgable. Weak leadership and training skills. As a contractor I have a difficult time to use this store because of lack of restocking, Area still new but old enough my customers pick products from here for remodeling. Biggest pet peeve if inventory is full we expect shelving restocked, not empty 3 days in a row.
by
  • Verified Purchase
  • Recommended
Home Depot always carry great products at great price, shopping in the Summerwood store is puttin...
Home Depot always carry great products at great price, shopping in the Summerwood store is putting you sanity at risk, most of the employees are rude, unhelpful and do not know what the concept of customer service is about. Maybe management does not care!
by
  • Verified Purchase
great job in store organized and clean
great job in store organized and clean
by
  • Verified Purchase
  • Recommended
The store is pretty clean, and for the most part, the associates are friendly. On more than a few...
The store is pretty clean, and for the most part, the associates are friendly. On more than a few occasions I have come to this location and they didn't have the items I needed in stock. Very frustrating!
by
  • Verified Purchase
Employees wander around aimlessly, rarely offer to ask if customer needs help, and registers are ...
Employees wander around aimlessly, rarely offer to ask if customer needs help, and registers are understaffed at lumber checkout during peak morning times.
by
  • Verified Purchase
1 found this review helpful
It is hard to find help but employees help out a lot once you find them.
It is hard to find help but employees help out a lot once you find them.
by
  • Verified Purchase
  • Recommended
Store is Amazing
I like home depot the stores are always clean and the people are very friendly. I will be back.
by
    • Recommended
    Employees
    They were not willing to help and didn't no where anything was
    by
      • Recommended
      Zach was a great help!
      Zach helped me and my friend choose the right things for our garden with enthusiasm and he seems like he really loves his job.
      by
        • Recommended
        Zac was very professional, kind, and helpful
        I have an injured arm and Zac greeted me as i walked in. Asked if i needed help with any products. I advised him i was looking for salt pellets. He took initiative to go get the 3 bags of salt pellets and bring then to me for checkout. He also took the time to load the 3 40lb bags into my truck. Thank me for shopping and told me to have a nice day.
        by
          • Recommended
          Store had many products to choose from and service from an employee was excellent. I will defini...
          Store had many products to choose from and service from an employee was excellent. I will definitely return to this Home Depot.
          by
          • Verified Purchase
          • Recommended
          Very friendly and helpful employees, especially Larry in gardening.
          Very friendly and helpful employees, especially Larry in gardening.
          by
          • Verified Purchase
          • Recommended
          Customer service is horrible!!!!!
          Customer service is horrible!!!!!
          by
          • Verified Purchase
          Personnel went out of their way to help me order the product that I needed.
          Personnel went out of their way to help me order the product that I needed.
          by
          • Verified Purchase
          • Recommended
          Great customer service!! Knowledgeable staff
          Great customer service!! Knowledgeable staff
          by
          • Verified Purchase
          • Recommended
          The associate (Kumesia), I encountered with was very friendly, warm, helpful, and pleasant. I als...
          The associate (Kumesia), I encountered with was very friendly, warm, helpful, and pleasant. I also noticed that the store was clean, and orderly. It was an extremely pleasant experience, and her kindness made my day!
          by
          • Verified Purchase
          • Recommended
          New store..clean neat store personal friend ly and knowledgeable.luv to shop there
          New store..clean neat store personal friend ly and knowledgeable.luv to shop there
          by
          • Verified Purchase
          • Recommended
          Generally, I really do love this store and their very friendly and personable employees. However,...
          Generally, I really do love this store and their very friendly and personable employees. However, I don’t think cashiers or customer service understands that it’s a real hassle to return to Home Depot to get a refund when they overcharge you (e.g. ring something up twice by accident), especially when you have an emotionally unstable toddler in tow. And as a customer service person, they should give you a bigger refund for THEIR mistake which is costing you TIME and GAS and PATIENCE.
          by
          • Verified Purchase
          • Recommended
          The employees are uneducated on company policy and managers just sit in the back and dread coming...
          The employees are uneducated on company policy and managers just sit in the back and dread coming out to assist customers. The best time to go is in morning when general manager is there the other managers are lazy.
          by
          • Verified Purchase
          1 found this review helpful
          Best Home Depot I've been to by far! Service, organization, and cleanliness hit a 5 star. Althoug...
          Best Home Depot I've been to by far! Service, organization, and cleanliness hit a 5 star. Although, displays of different outdoor water fountains would be nice. Solar and a good height water fountains.
          by
          • Verified Purchase
          • Recommended
          2 found this review helpful
          After encountering poor service at two previous stores we found what we were looking for at the S...
          After encountering poor service at two previous stores we found what we were looking for at the Summerwood location. The store was clean and products were neatly stacked on shelves etc. The staff were friendly and helpful.
          by
          • Verified Purchase
          • Recommended
          Mr Charlie and Alexycia are extremely helpful!
          Mr Charlie and Alexycia are extremely helpful!
          by
          • Verified Purchase
          • Recommended
          I was impressed with the service I received getting a estimate for counter tops it was quick and ...
          I was impressed with the service I received getting a estimate for counter tops it was quick and painless. Teresa took her time and answered all my questions. The front check out staff is very friendly and efficient with quick check outs.
          by
          • Verified Purchase
          • Recommended
          KIARA AND LYDIA AT THE SERVICE DESK OR OUTSTANDING WITH CUSTOMER SERVICE . KIARA IS ALWASYS SMILI...
          KIARA AND LYDIA AT THE SERVICE DESK OR OUTSTANDING WITH CUSTOMER SERVICE . KIARA IS ALWASYS SMILING AND MAKES IT A NATURAL FELLING WHILE SHOPPING AT THIS HOME DEPOT.
          by
          • Verified Purchase
          • Recommended
          The associate at the lumber register is always extremely helpful and ready to serve her customers...
          The associate at the lumber register is always extremely helpful and ready to serve her customers! She made me feel very welcome and I was very satisfied with her service. I will definitely shop here more often
          by
          • Verified Purchase
          • Recommended
          I was most impressed with employee Max who served several customers simultaneously with fairness ...
          I was most impressed with employee Max who served several customers simultaneously with fairness and good communications. That made the sale with me.
          by
          • Verified Purchase
          • Recommended
          Showing 1-10 of 236 reviews

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