They are very nice, helpful people. I always get proper help .
Special Buy of the Day
They are very nice, helpful people. I always get proper help .
Jose, the guy in garden, helps you a lot when it comes to choosing the right soils for your plants, he will even drill you holes in your pot to make sure your plants wont drown. i also called for assistance loading, and for that it took a while for somebody to reach me. I would of gone myself but the soils were to heavy for me. The guy that finally came to help me out was very strong, and made it look like he was handling foam. I think his name was adan or adam, but anyways, if you are lucky enough, some of the people at this home depot would actually care for your shopping experience, too bad it doesnt happen all the time.
Good store, excelent services. Good management. Easy finding things.
My overall in-store experience was great but the installation service was extremely disappointing. I had gone to the store to purchase an over-the-range GE microwave for a rental I own and was able to find one that matched my oven and dishwasher (which I had previously purchased at The Home Depot). I purchased the microwave on a Sunday and had an install scheduled for Saturday. They did show up in the scheduled time window but when they went to install it, they said they didn't have the right tools to remove my old microwave (which basically has 4-6 screwed that need to be removed) and left. Its Wednesday morning now. I would have expected someone from The Home Depot to contact me to see what the next steps would be. When I went on-line to check the "Installation Status", my status was "Completed." When I called the store, my first response from the person I talked to was that the "Installers" don't perform any "removal" services. This was news to me as when The Home Depot installed the oven and dishwasher for me before, they did remove and haul away the old one (which I paid for in all cases). I then asked to speak to a manager...
Trying to find help in this store is like trying to find Waldo. And if and when you do find someone, they have no idea what they're talking about.
I was extremely happy with the help that I received from Jose Guerrero, Pro account sales assoc., at your Tustin Store. I would be very proud of him if he were my employee.
John with the orange shoes is a great employee very helpful very informative and over all what an homedepot employee should be like
I was unable to find a certain product and their employee was able to assist me in finding it.
The store is very clean & organized. I like the signs at each aisle giving detail of what you can find down that aisle. The associates are all really helpful & knowledgeable.
Great clean store, and well stocked. Found what I needed, and was out of the store in minutes. Service with a smile. Love the Military discount.
This store is awsome ! we just moved to Tustin and it has been a blessing to have a home depot so close by.I been there almost every day to get something.
After shopping at Lowes, Sears, and BestBuy for a microwave, I chose Home Depot because the store assistants actually knew about the product they were selling. They could accurately answer all my questions, when all I got at the other places was what I could read myself in the product literature. I spoke with 3 Home Depot assistants (different days), and every one knew exactly what I needed to know regarding whether the new unit was a good match to replace my 15 yr old unit that finally died (dimensions, venting, etc.). The delivery and installation service they used was equally as professional and knowledgeable. This is the first review I've ever written, and I wouldn't being doing it if I wasn't blown away by my Home Depot experience.
Or maybe try the Lowes up the road. Associates don't seem to care here
Barbara Roque made all the difference for me...Without her help I would have purchased elsewhere. The first store I went to, Anaheim Hills was unable or unwilling to help me in my purchase.
Very well organized store, it was easy to find what i was looking for and most of all it was very nice and cool
I visit this store frequently. They almost always have what I am looking for. Any required assistance is easy to get. All store personnel are helpful, friendly and knowledgeable.
I went in for the sole purpose of having keys made - the associate at the door directed me quickly to the right aisle of the store and John (and his Home Depot Orange colored shoes) was able to notice just as rapidly I might need a little more help. He led me to the right area and made rapid work of making the three keys I needed. I was ready to leave in less than 5 minutes. AND all three keys worked - I have been unlucky in past visits - both and Lowe's and Home Depot in Chino Hills at least one key had to be remade. Thanks!
Everything was clean and helpful....Thank's you for everything...you have the best prices.
Came in just before they were closing and instead of rushing me or turning me away the associates were helpful and made sure I left with the tools I needed. Thanks for all the help!
A special thank you to Vanessa, Katie, Edit, Big John, Katie and Shelia for making our kids field trip wonderful. And to Katie for making it happen.
I found all that I needed and when I needed assistance and information on products, I was helped quickly and with efficiency. The store associate seemed super knowledgable and helped me to find what I was looking for (: thanks Home Depot!
The difference between entering Home Depot and heaven is simple: Home Depot is better stocked, with better things, at lower prices.
My man Dusty(Dustin) had great customer service skills!! I was very satisfied!
Dustin was such a great help! He had amazing customer service and I was more than satisfied with my short visit there!
Ryan in the paint department in Tustin, extremely knowledgeable and helpful. Great Attitude. Way to go Home Depot - hiring great employees!
The associate was very quick to find the special lightbulb we needed, and he was very patient with my two small children who were asking him all kind of lightbulb questions.
Doug was super helpful and friendly. He helped me find the right screws for my project and helped me cut some plastic pieces so I could install my curtains. It is because of associates like Doug that keep me coming back to Home Depot over any other hardware store. Thanks so much!
Great selection of products for the homeowner and good pricing.
It was our first time purchasing a carpet on our own, and we had no idea about carpets. We went to multiple Home Depot stores in Orange County, but no one was like Ace who gave us thorough details about the selections, the purchase/installation processes, and the costs associated with purchasing and installation. Throughout the entire process, we visited this Tustin store many times to get advice. Ace always was pleasant, professional, and patient. On one occasion, he even stayed past his shift to help us finish the purchasing transaction and fix the errors that the other associate made. We were able to get our carpet installed within a week because of Ace's help. After the installation, we ran into an issue with the carpet team who did not come with enough carpet. We visited your store and ran into Ace who just finished his shift and was on his way out. Ace stayed, listened to our situation, and understood our concerns immediately. Then, he went back to the office and gave us the right contact person who could solve the issue we faced. We could not have had the carpet completely done quickly without Ace. He was knowledgeable, helpful, patient, and experienced. Most importantly, his customer service impressed us. He went above and beyond each time he was with us. Because of Ace, we now are able to enjoy the new carpet in our house, and we are confident about shopping at this Tustin Home Depot store! Ace is truly an ACE!!!