#1 Home Improvement Retailer

Tustin #603

Store Details

Contact Us
Pro Service Desk(714)573-4300
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2782 El Camino Real
Tustin, CA 92782
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Customer Store Reviews

  • 4.6
    out of 411 reviews
  • 92%recommend this product
92%
Of Customers
Recommend This Store
369 of 400 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (411)
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Showing 1-30 of 411 reviews
Exceptional Customer Service by John & his orange shoes
John with the orange shoes is by far your best asset at the Tustin location. His personality and willingness to help were exceptional. He is a model employee and you are lucky to have him working at your location
by
    • Recommended
    Good experience at Home Depot
    The Tustin store is very clean and organized. We had a great experience with Richard the cashier, he was so friendly and funny, he made our experience at Home Depot a very pleasant one. Thanks Richard - RSM6772, because of your awesome personality we will continue to choose Home Depot over Lowes.
    by
      • Recommended
      great expereince
      Was easy to find what I needed to buy. One item I was looking for was not in stock. The store was clean and ever home Depot associate was friendly with a good morning.
      by
      • Verified Purchase
      • Pro
      • Recommended
      Curt at the Pro Desk is a ROCK STAR!!!!!!
      Curt solved a huge problem we had with oversized closet doors for us when we bought our new condo this summer. He took his time with us to truly understand what we wanted and he figured out how to make it work. Home Depot is BLESSED to have someone as patient, kind and knowledgeable as Curt helping their customers. Thanks Curt, you truly were a life saver!!!!
      by
      • DIY
      • Recommended
      FRIENDLY, HELPFUL, and honest PEOPLE
      I needed a lot of materials to build a small project i am working on for Halloween and needed quite a bit of advice on how to get things done. i came to a cashier to see if i could get hold of a manager or someone of authority for my shopping cart, he referred to Sheila, she was very helpful and friendly in trying to help me out, eventually she ended up referring me to other supervisors, anywhow, Robert from lumber was very helpful in guiding me about the plywood and lumbers i needed, and even helped out cutting them to my exact specs. I also needed help with some pipes to carry the wiring and leds of the haunted house, and I got to chris in plumbing, he was very patient in hearing my situation and didnt seem in a hurry to get over me, that was very tactful from him, he also suggested other alternatives, which i will think about if it is not too much to waste at this point, so i think for next time i might come to them to plan it out. The only thing that bothered me and still does is the cheap thingy when checking out, it doesn't help out, it is slow and very confusing, they supposed to make it better, that is not progress. The cashier, luigi, had to do it for me and he made it seem easy, but i just like the old days of swiping the card. anyways I also had to recognize the cashier for his honesty, with all my frustration i didn't realize i had left my wallet at the countertop after paying and going to the restroom, and as i was exiting the store the guy approached to me and handed my wallet. it was loaded with cash, and he could easily had taken some, or worst all of it. but all the cash was there, and i haven't been hacked in my accounts so... i am in such relief. I would definitely recommend this store
      by
        • Recommended
        Great work
        Great work and awesome customer service. Will back again
        by
          • Recommended
          JOSH WAS AMAZING! SO SERVICE ORIENTED!
          JOSH personally sawed a metal rod in two places for me. He was so helpful, going above and beyond my expectations. I can't recommend him and his store highly enough!!!~
          by
          • DIY
          • Recommended
          great store
          store was clean and great, but the light is a little dark.
          by
          • DIY
          • Recommended
          Stupid Policy
          Blocking aisles before the people and forklift are present is one of the stupider things HD does. On a recent visit I had to wait at least 10 minutes for the forklift to come for a one minute delivery. As it happens both the aisles I needed to access were blocked so I could not do anything productive while i waited. Get the people and forklift on site before blocking the aisle.
          by
          • Pro
          Great staff!
          They are very nice, helpful people. I always get proper help .
          by
          • Pro
          • Recommended
          It takes a while to get hold of someone, although if lucky, some of them are helpful
          Jose, the guy in garden, helps you a lot when it comes to choosing the right soils for your plants, he will even drill you holes in your pot to make sure your plants wont drown. i also called for assistance loading, and for that it took a while for somebody to reach me. I would of gone myself but the soils were to heavy for me. The guy that finally came to help me out was very strong, and made it look like he was handling foam. I think his name was adan or adam, but anyways, if you are lucky enough, some of the people at this home depot would actually care for your shopping experience, too bad it doesnt happen all the time.
          by
            • Recommended
            Great store
            Good store, excelent services. Good management. Easy finding things.
            by
              • Recommended
              Microwave Purchase/Installation
              My overall in-store experience was great but the installation service was extremely disappointing. I had gone to the store to purchase an over-the-range GE microwave for a rental I own and was able to find one that matched my oven and dishwasher (which I had previously purchased at The Home Depot). I purchased the microwave on a Sunday and had an install scheduled for Saturday. They did show up in the scheduled time window but when they went to install it, they said they didn't have the right tools to remove my old microwave (which basically has 4-6 screwed that need to be removed) and left. Its Wednesday morning now. I would have expected someone from The Home Depot to contact me to see what the next steps would be. When I went on-line to check the "Installation Status", my status was "Completed." When I called the store, my first response from the person I talked to was that the "Installers" don't perform any "removal" services. This was news to me as when The Home Depot installed the oven and dishwasher for me before, they did remove and haul away the old one (which I paid for in all cases). I then asked to speak to a manager...
              by
              • DIY
              No help to be found.
              Trying to find help in this store is like trying to find Waldo. And if and when you do find someone, they have no idea what they're talking about.
              by
              • DIY
              Great experience, was helped beyond normal
              I was extremely happy with the help that I received from Jose Guerrero, Pro account sales assoc., at your Tustin Store. I would be very proud of him if he were my employee.
              by
              • DIY
              • Recommended
              John which his orange shoes
              John with the orange shoes is a great employee very helpful very informative and over all what an homedepot employee should be like
              by
              • Pro
              • Recommended
              Very helpful employees
              I was unable to find a certain product and their employee was able to assist me in finding it.
              by
              • DIY
              Awesome customer service! All the associates are very helpful
              The store is very clean & organized. I like the signs at each aisle giving detail of what you can find down that aisle. The associates are all really helpful & knowledgeable.
              by
                • Recommended
                Clean store, cheerful associates.
                Great clean store, and well stocked. Found what I needed, and was out of the store in minutes. Service with a smile. Love the Military discount.
                by
                • Pro
                • Recommended
                Awsome Store
                This store is awsome ! we just moved to Tustin and it has been a blessing to have a home depot so close by.I been there almost every day to get something.
                by
                • Pro
                • Recommended
                Excellent assistance for microwave purchase
                After shopping at Lowes, Sears, and BestBuy for a microwave, I chose Home Depot because the store assistants actually knew about the product they were selling. They could accurately answer all my questions, when all I got at the other places was what I could read myself in the product literature. I spoke with 3 Home Depot assistants (different days), and every one knew exactly what I needed to know regarding whether the new unit was a good match to replace my 15 yr old unit that finally died (dimensions, venting, etc.). The delivery and installation service they used was equally as professional and knowledgeable. This is the first review I've ever written, and I wouldn't being doing it if I wasn't blown away by my Home Depot experience.
                by
                  • Recommended
                  Try The Woodbury Store
                  Or maybe try the Lowes up the road. Associates don't seem to care here
                  by
                  • DIY
                  I tried to purchase my appliances at the Anaheim Hills HD store and they were unable to help me. Barbara Roque made all the difference in your store.
                  Barbara Roque made all the difference for me...Without her help I would have purchased elsewhere. The first store I went to, Anaheim Hills was unable or unwilling to help me in my purchase.
                  by
                    • Recommended
                    Great store
                    Very well organized store, it was easy to find what i was looking for and most of all it was very nice and cool
                    by
                      Always a good experience.
                      I visit this store frequently. They almost always have what I am looking for. Any required assistance is easy to get. All store personnel are helpful, friendly and knowledgeable.
                      by
                      • DIY
                      • Recommended
                      Quick Help on Busy Saturday
                      I went in for the sole purpose of having keys made - the associate at the door directed me quickly to the right aisle of the store and John (and his Home Depot Orange colored shoes) was able to notice just as rapidly I might need a little more help. He led me to the right area and made rapid work of making the three keys I needed. I was ready to leave in less than 5 minutes. AND all three keys worked - I have been unlucky in past visits - both and Lowe's and Home Depot in Chino Hills at least one key had to be remade. Thanks!
                      by
                        • Recommended
                        harware
                        Everything was clean and helpful....Thank's you for everything...you have the best prices.
                        by
                          • Recommended
                          Quick and efficient
                          Came in just before they were closing and instead of rushing me or turning me away the associates were helpful and made sure I left with the tools I needed. Thanks for all the help!
                          by
                          • DIY
                          Great customer service
                          A special thank you to Vanessa, Katie, Edit, Big John, Katie and Shelia for making our kids field trip wonderful. And to Katie for making it happen.
                          by
                            • Recommended
                            Great service!
                            I found all that I needed and when I needed assistance and information on products, I was helped quickly and with efficiency. The store associate seemed super knowledgable and helped me to find what I was looking for (: thanks Home Depot!
                            by
                            • DIY
                            • Recommended
                            Showing 1-10 of 411 reviews

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