#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(903)579-8234
Tool & Truck Rental(903)579-8230
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3901 Old Jacksonville Hwy
Tyler, TX 75701
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Customer Store Reviews

  • 4.7 out of 804 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (804)
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Showing 1-30 of 804 reviews
Rude employees
Todd (a manager I think) is very rude. Doesn’t seem to have time for customers. There is also a lady who is a vendor at the entrance. She pesters everyone who walks in and even you say no she has to finish her entire spill before she will leave you alone.
by
    Recycling black flower pots
    I wished you offered to do this. Seems like such a waste to throw the approx. 100 pots we had in the trash.
    by
      inventory
      they allway have what i need in stock
      by
        • Recommended
        Excellent customer service from Jere!
        Jere went above and beyond to help me when I lost my diamond earring! He made sure I had everything I needed.
        by
          • Recommended
          Very good employees
          I shop here regularly, and the employees are always eager to help you with any of your needs. I am always greeting when I arrive, and associates always ask if I need help. The manager does an exceptional job stressing "customer service".
          by
            • Recommended
            Still glad that the floor plan is the same
            Like basic floor plan of the building
            by
              • Recommended
              I just wish there was one of these in Palestine Texas
              First of all we don't mind making the 45 minute to 60 minute drive to get to The one in Tyler or corsicana. Both stores are extremely stocked employees greet you and if you're within a certain distance they will check to make sure if you need anything unlike their competitor when you get close to those people they literally haul. I just want to say thank you guys for making my shopping experience always positive and able to find the help that I need.
              by
                • Recommended
                Store condition
                Store was in complete dissaray. Isle was filled with merchandise not put up so customers couldn't get down isles with or without a cart. Employees said they'd complained to manager, as did I. But condition of store was horrible. Don't know if a new manager is there but I've always shopped at this store and was shocked at how it looked at this visit. It has never been like that in the past.
                by
                  Appliance Specialist Phil
                  If you are in the market for new home appliances definitely go talk to Phil Fitts! He was very informative letting us know qualities and features of the washer and dryers. We had no intention of making a purchase that day but after his help we decided to go ahead and do just that. He took the time to show us how the smart washers worked and which ones were better than others and was able to get us quotes on about three different combos. He was never rude and very upbeat! Great guy for sure
                  by
                    • Recommended
                    Spring Is InThe Air At Home Depot
                    The planting season is just around the corner and Home Depots Garden Center looks like a Holland Flower Festival! I bought so many beautiful plants that I can't wait to put them in the ground! They have tulips, hyacinths, perennials and so much more. I now have an herb garden...thanks, Home Depot!
                    by
                      • Recommended
                      Excellent Staff
                      The staff are very helpful and friendly every time I go in, and make getting what I need easy even when there are any issues.
                      by
                        • Recommended
                        helpfulness
                        Everyone I dealt with was most helpful!
                        by
                          • Recommended
                          Exceptional service
                          I was shopping for flooring and Sandra in the flooring dept. was terrific. She went above and beyond what I usually experience when shopping for products to repair my home.
                          by
                            • Recommended
                            OUTSTANDING service and AMAZINGLY professional and knowledgeable
                            During a remodel, we stopped by Home Depot in Tyler, TX. In the Kitchen Remodel area, Sascha Lucas as if she could assist. She was knowledgeable, made helpful suggestions, and stayed within our budget. I cannot recommend her highly enough!
                            by
                              • Recommended
                              Most helpful employees!
                              I bought a rigid job box that I desperately needed but couldn't find by myself and received help locating and loading it onto my shopping cart just as quick as I asked about their location.
                              by
                                • Recommended
                                Great Experience
                                We recently purchased a range and were completely satisfied by the entire experience.
                                by
                                  • Recommended
                                  APPLIANCES
                                  If you need an appliance, please see PHIL at 3901 Old Jacksonville Hwy. He is truly an expert on brands and life expectancy of specific products. In addition Phil was extremely friendly and easy to talk with.
                                  by
                                    • Recommended
                                    Appliances
                                    Ask for Kiya. She helped us compare dryer models and also helped us through the decision process to get the right dryer for us.
                                    by
                                      Excellent Service!
                                      We haven't had the greatest experience in some other building supplier stores; however, when we walked into the area we were needed to go, in this Home Depot, I was almost immediately greeted and asked if I needed assistance! Such a welcoming and positive experince! Phil Fitts did an amazing job of helping us navigate the best appliances to suite our needs! He wasn't a fast talker and he didn't waste our time! He was highly experienced in knowing the products on the floor and online and he helped us maximize our purchases! We will definitely recommend Home Depot and Phil to our friends!!!
                                      by
                                        • Recommended
                                        Great tools for home handyman
                                        I love the store brand Ryobi 18V+ power tools. Ryobi is my main go to tools and I still have about 4 more power tools I want in my man cave. Thank you HOME DEPOT!
                                        by
                                          • Recommended
                                          Customer service
                                          The shopping experience was excellent
                                          by
                                            • Recommended
                                            Bad service
                                            Bought dishwasher. Associate did not advise I needed to purchase power cord. Made 2nd trip to store. Associate told me which power cord to buy. Went home to discover power cord did not work for my needs. Had to call electrician & make 3rd trip to store to return power cord.
                                            by
                                              Paint department
                                              Lisa R in paint helped us so much with stains two days in a row and she was so friendly! Very knowledgeable!
                                              by
                                                • Recommended
                                                Well trained staff
                                                Great to help with our interior and exterior home door order. Reba was the best.
                                                by
                                                  • Recommended
                                                  Awesome prices!
                                                  I came in and they had a huge sale on patio furniture, the sales lady was awesome.
                                                  by
                                                    • Recommended
                                                    Service was great
                                                    Courtney in the Ryobi mower section was very helpful! She should be a Home Depot spokesperson. Seriously.
                                                    by
                                                      • Recommended
                                                      Stellar
                                                      Excellent service. East Texas friendly. Great, easy to locate selection. Clean store.
                                                      by
                                                        • Recommended
                                                        Employees and Staff ROCK!!
                                                        As a local real estate investor I am in the store daily purchasing items for our rental properties, etc. The staff has been incredibly helpful over the past 3 years. I could not have survived so many challenging remodels with out the help of everyone from customer service, pro desk, managers, loaders, and ALL the front desk staff. Thank you!!!
                                                        by
                                                          • Recommended
                                                          Great service , you dont find that much anymore , they take care of you
                                                          Bought a wheelbarrow and love it .
                                                          by
                                                            • Recommended
                                                            Home Depot on Old Jacksonville, Tyler, Tx
                                                            The Employees of Home Depot are friendly and courteous to the customer. They are knowledgeable and can lead you to exactly what you are looking for.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 804 reviews

                                                              Nearby Stores

                                                              411 E Loop 281

                                                              Longview, TX 75605

                                                              37.93 mi

                                                              Pro Service Desk

                                                              (903)242-0484

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm