Reviews for W Knoxville #730

Horrible customer service waited over 20 mins to get someone to help me with an electrical bulb issue and then had to go through two managers to be awarded to be in the presence of the Store Manager, like he was royalty or something. Will never shop here again and Thank goodness I got rid of my Home Depot Stock!

Staff(particilarly Morty) goes above & beyond in provided EXCELLENT customer service...what a concept?!

Online inventory numbers are usually wrong. Out of stock on some popular items. Huge paint department with only one employee at times.

CLEAN AND NEAT STORE WITH NO BLOCKED ISLES AND MOST WORKERS ARE SMILING. THIS STORE DOES NOT HAVE A LOT OF PROFESSIONAL BUYERS SO MOST OF THE ITEMS I NEED ARE ALWAYS IN STOCK.

We paid this HD for a washer & dryer with a promised delivery date of 13nov20. That day went by with no appliances. I spoke to the manager, Ronnie C___, on 17nov, and he essentially said that he couldn't do anything. HD then promised delivery on 5dec, but blew that off too. HD promised delivery on 11jan21, but blew that off too. I spoke with Ronnie C on 18jan, and he suggested HD could compensate us for the ridiculously delayed performance. We still have not received any compensation. I contacted the HD corp office, and they did precisely nothing. At no level did HD take responsibility. At no level did HD hold anyone accountable or take even minor, simple action.

Clean store, well-stocked with friendly, helpful employees.

Best customer service I've ever received at any ANY store. Thanks to all who helped me!

GREAT STORE AND CUSTOMER SERVICE!

Greg in Tool Rentals made our day! We brought in a mower that had quit running, only to learn that they didn't service that particular brand because they weren't able to order parts for it. But Greg went the extra mile with us to diagnose the issue and voila! One $4 spark plug later, our mower was running again and we were thrilled. Thank you Greg!!!

The Store is typical of Home Depot, with many different things, including lumber, hardware, plumbing supplies, a large garden department, etc. The difference in this store id that the service is very inconsistent. Sometime a team member will tell you that it is on aisle 42, when it really is on aisle 4. On a good day they will take you to the item. Lately, there have not been many good days.

This store had exactly what I needed, and it even listed the location (aisle and bin no.) on the website! Employees were friendly and very helpful in finding other items I was looking for.

I’m really happy to introduce this place to my friend and someone MICHEL is always friendly

The Pro Desk team is excellent. - Extremely helpful with over-the-top personal service.

Roger at checkout was great. Phil in tools advised us a sale on this item was a better deal than this 1 single item . Phil searched the entire store for this particular item that was in stock but not found easily but eventually found it.

Very helpful sales staff. Particularly Patty Thiele and Jeffry in lumber. They sought me out to see if I needed help and went above and beyond. I have some slight health restrictions, and they made it very easy and very pleasant. I am so grateful.

I am a LONG-TIME HD customer. I live in Lenoir City, Tennessee...previously in West Knoxville. The attitude of the West Knoxville store employees far exceeds that of the Lenoir City and Maryville stores. The Lenoir City and Maryville stores would be well served by employee attitude training from the West Knoxville store.

Customer service was a joke. I called the corporate office before traveling to this store due to some order issues. The corporate office offered me a discount and stated the store will have no issues applying this discount. They refused to call and work with me. Instead had to pay full price due to bad management. Additionally they canceled my online order causing $1500 to be held and rang my items up as if I was in store. So, luckily I had the money. They should probably let you know this before hand. Some folks may not be as fortunate as me.

The staff at this location are very helpful and professional. This will be my new home depot store. Thank you for welcoming us to your store and community.

Friendly, professional employees. Wide selection of products. Great location - very convenient.

I am a senior citizen and my daughter shopped with me to buy a new garage refrigerator. Mine died unexpectedly. A friendly employee met us in the appliance department, took my information and set up a delivery time. It was easy transaction.

Would definitely recommend this store. Staff is friendly and Alan is the man you want to talk to in the lighting department. He knows more about lighting, fixtures, and bulbs- down to their color spectrum and why one is better than another- than anyone I’ve ever met and is more than happy to share his expertise with you. The store has a great selection of products and I will drive the 30 minutes to get there the next time I need anything.

Everyone in this store is very helpful and knowledgeable about their products.

Peyton at the service desk told me about the website and how I could order things from home that I thought could only be done in the store.

employees went above and beyond to assist me with a tiny calculator battery. unfortunately it was not in stock so it was suggested that i go to a battery store. because of that assistance i purchased more than i had originally intended to. this home depot will be my go to store from now on.

Frank in customer service/returns is very thorough, efficient, courteous and knowledgeable

great store and well stocked. If you can't find something, just ask.

This store is clean and I’ve found that the employees in the different departments (Electrical, lighting, lumber, plumbing, tile) are knowledgeable and helpful.

linda lou at check out was unusually friendly and helpful.

The store was clean and going by the CDC guidelines. Everything I needed was available and the personnerl were very helpful.

Always had great customer service!!!!