#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(919)562-5804

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

11915 Retail Dr

Wake Forest, NC 27587

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.8 out of 685 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (685)
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Showing 1-30 of 685 reviews
Enjoy shopping, Dog friendly store and Maddie is always welcome.
This customer chose to rate the product and not provide text.
by
    • Recommended
    Great folks and dog friendly
    Enjoy shopping at this dog friendly store. Several staff have gotten to know Maddie. See photo.
    by
      • Recommended
      Great Service!!!
      Fantastic service person Amanda. Terrific shopping experience. Will shop here again.
      by
        • Recommended
        Great Store
        Each tone I go into the store the employees are very helpful and friendly. They make you feel welcome without being over- bearing.
        by
          Friendly & Respectful Employees
          An employee greeted my daughter and me before entering the store. While shopping, I received assistance from an employee to select a bulb with the correct brightness. Lastly, I received assistance at the self-checkout. All gentlemen were friendly and respectful.
          by
            Weird layout
            Different layout than most depots I've been to. Why would you have trade items in the back if you sell to tradesmen?? Did not have the electrical materials needed. Staff was friendly is about the best I can say about this store.
            by
              Great sales support
              I bought a washer at the Home Depot in Wake Forest and had the most helpful sales person! AK was outstanding!!
              by
                • Recommended
                Great customer service - Thanks, Jenny!
                Recently purchased a fridge and Jenny Rivera was the associate who assisted me with my purchase. Super professional and helpful and guided me seamlessly throughout the buying process. Very satisfied.
                by
                  • Recommended
                  Great layout and interesting highlighted sale items located in almost in every aisle.
                  Compared to the store located on Strickland in Raleigh, this particular store is very clean and well organized. Much better parking and loading goods purchased.
                  by
                    • Recommended
                    No assistance
                    I bought a Weber transportable grill. I pick the heavy grill and put it on the shopping cart with no assistance. I also purchase 5 bags of white vigoro rocks, also heavy. I checked out no assistance.
                    by
                      Good place to shop with a friendly and helpful staff
                      Should accept VET ID on driver license.
                      by
                        • Recommended
                        Poor service
                        It took 1 hour and 38 minutes to get my online order once I got to the store.
                        by
                          Stores is great, check out is a nightmare
                          The store is well stocked and the people are friendly. Only problem is with their phone app. Needs a lot of work.
                          by
                            • Recommended
                            Helpful employees
                            Had 3 employees all greet me and helped me find all that I was looking for. A very friendly store to shop in.
                            by
                              • Recommended
                              Go to self check out
                              Had a lawnmower but not the one i wanted- no big deal. When I go to check out woman at register gave attitude from the moment I walked up to her register with nobody in line. Wouldn't let me enter my # for rewards & then gave attitude about pushing my cart forward so her lazy self could stay sitting at register. Will go to self check out if I ever return to this location due to the attitude from cashier.
                              by
                                Appliance review
                                Once I got help she was very friendly and helpful.
                                by
                                  • Recommended
                                  Great service
                                  Love shopping this store. Everyone is friendly and helpful.
                                  by
                                    • Recommended
                                    My product was in stock!
                                    What I needed was in stock, so I bought another item while I was there. Got everything in one (1) trip. Perfect!
                                    by
                                      • Recommended
                                      Home Depot Wake Forest
                                      Great selection of landscaping products and great staff to help with answers.
                                      by
                                        • Recommended
                                        Terrible customer service
                                        https://goo.gl/maps/sqR3LiPc2JUjJ3D97?g_st=ac
                                        by
                                          New appliance
                                          I needed a new refrigerator, there selection was good and the prices were also good.
                                          by
                                            • Recommended
                                            Now a “Pro Desk” member due the volumes of my project needs.🤗
                                            Project is resurfacing my deck, stairs, walkway & dock with Composite and PVC. Been working with Georgie at the Wake Forest, NC location and thus far it’s been an excellent experience. HD saved me quite a bit on Timber Tech products versus other sources.
                                            by
                                              • Recommended
                                              An efficient experience
                                              Products needed are most always available & check out is most always efficient
                                              by
                                                • Recommended
                                                Home Depot Delivers!
                                                Just bought a refrigerator at the Wake Forest Home Depot. The staff there is outstanding!
                                                by
                                                  • Recommended
                                                  Good customer service
                                                  I stopped by last night just before closing (around 9:40-45 pm) to just dash in and grab another garden bed. We've bought two and are adding more as we love the look! Unfortunately, despite the website saying there were 7 in stock at the same location where we'd bought two before, there were none there. Luckily I found a few employees who quickly went to work to locate them-on a pallet HIGH on a top rack. They worked together to get a lift and gates to block the aisle, and even called up front to let them know not to shut down the registers because they were helping me get my items. All were friendly and helpful despite being held over by helping me.
                                                  by
                                                    • Recommended
                                                    The right item for this job
                                                    It does everything it says it will do❤️
                                                    by
                                                      • Recommended
                                                      Always have what I need
                                                      I never have problems getting what I need to complete a project
                                                      by
                                                        • Recommended
                                                        This is what Excellence in Customer Service Looks like!
                                                        I was frustrated because my electric mower’s battery has continuously degraded, and wanted to quickly purchase a gas powered mower. Kyland greeted me, and quickly helped me walk out of the store with a gas powered mower fully assembled. This young man is the epitome of Excellence in Customer Service!!!
                                                        by
                                                          • Recommended
                                                          Friendly staff
                                                          Store manager Chris has always been kind and helpful.
                                                          by
                                                            • Recommended
                                                            Great Customer Service
                                                            Item we were seeking was not in stock and the Associate who helped us made sure we were guided to the service desk where we were able to order the item for home delivery. We received our 40 volt Ryobi Garden Tiller about a week later and all aspects of the purchase / delivery were A+.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 685 reviews

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