#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(704)367-9419
Tool & Truck Rental(704)367-9404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1220 N Wendover Rd
Charlotte, NC 28211
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Customer Store Reviews

  • 4.7 out of 471 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (471)
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Showing 1-30 of 471 reviews
Great Customer Service
Purchased a Rheem hybrid electric water heater. Sonya and Keren in Customer Service were great to work with. Also, Donald and Hal helped transport and load the heater in my car - MUCH APPRECIATED.
by
    • Recommended
    My Store is the Best!
    I always like shopping at my local Home Depot store. It’s always clean and well stocked. Plus the associates are super friendly. Thanks!
    by
    • DIY
    • Recommended
    Generally Ok
    We shop here almost daily out of convenience. The employees are generally ok to deal with though not very knowledgeable or consistent.
    by
      Store is fine, but....
      The store was fine and had most of everything I needed. But don't expect a lot of help from the girl working in the tool section when her two boyfriends are there....
      by
        • Recommended
        Great lumber assistance 👍
        I decided to add shelving to my closet. I took measurements and went to this location to get brackets and lumber. I was hoping to find one to cut that worked with the measurements I had. The man in lumber showed me different options. He was kind and patient with me and the other customer he was helping at the same time. I was in and out quickly. I am pleased with my experience and newly shelved closet!
        by
          Best Cashier Ever!
          I pass by several home improvement stores just so I can checkout with the best Home Depot employee of the Carolinas at the Wendover Charlotte location. You will find them checking out people in the Garden Department. They are the happiest, friendliest and the most professional Home Depot employee ever.
          by
            • Recommended
            Help is always available.
            Continuosly pleased with the products and service.
            by
              • Recommended
              Great place to shop and enjoy it!
              Store is clean organized, the employees helpful professional personal and friendly!
              by
                • Recommended
                Tanisha was very helpful
                I found the perfect gift for Mother’s Day! Fast and friendly service! Thank you guys.
                by
                  • Recommended
                  Great customer service
                  Juan is especially helpful and goes out of his way.
                  by
                    • Recommended
                    Excellent staffing!
                    This store is well known for having the very best & well informed staff! Most recently Shay's knowledge & assistance was excellent!
                    by
                      • Recommended
                      The lighting/electrical associate went out of his way to help
                      I was unsure of exactly what type of lighting fixture I would need for an outdoor location and the associate working in that department spend a great deal of time going over types of lights and features. I was able to make a confident purchase because of his assistance and kindness.
                      by
                        • Recommended
                        Complete Samsung kitchen appliance group
                        The Home Depot staff that assisted me were absolutely phenomenal. They were courteous, knowledgeable, and patiently answered all of my questions, and I was able to purchase a set of four appliances for my kitchen. The staff I dealt with at the Wendover store were Glen, Cheryl, Gaya, Katie, and Jennifer. Jennifer got involved due to issues with the delivery contractor. Together, these people exemplify what sales and customer service should be. Just outstanding. Super happy with the Samsung appliances, but these sales and management staff really went the extra mile to make sure I was happy.
                        by
                          • Recommended
                          Friendly people!
                          In FL, the customer service is so dismissive. At the Wendover location, everyone was so eager to help me out! It makes me like the community even more. Shout out to this amazing team, especially store associates Abel and Selena.
                          by
                            • Recommended
                            Polite worker at checkout.
                            Previous comments ninths survey.
                            by
                              • Recommended
                              Great friendly knowledgeable staff!
                              We had a great visit due to the friendly and helpful staff especially Gaya in appliances and the worker in the paint department. This will be my go to home improvement store in the area moving forward!
                              by
                                • Recommended
                                Excellent service
                                After a bad experience with another retailer, I went to Home Depot for my needs. I’m glad I did! The customer service was excellent, the process was efficient, and I left with everything I needed. I will not be patronizing any other home improvement stores in the area going forward.
                                by
                                  • Recommended
                                  Courteous staff and excellent customer service
                                  I have used this store for 20+ years and have consistently been pleased with the cleanliness of the store, its organizational lay out and the courteous and patient staff!
                                  by
                                    • Recommended
                                    This place is falling apart
                                    After shopping here more and more, it has been getting worse and worse stocking issues, and staff experience issues. This store has a few amazing staff that I love to see, and some awful customer experience that will add time to your project, get here early if you have work to do as this store slows people down
                                    by
                                      Excellent customer service from all employees here
                                      Every employee we came across had a smile on their face, were friendly and willing to help. Great experience, selection and customer service.
                                      by
                                        • Recommended
                                        Great!
                                        I feel happy with it!
                                        by
                                          • Recommended
                                          Lazy employees didn’t help pregnant wife
                                          My 7 months pregnant wife went to get some fans for a flooded basement while I was working on getting the water to stop. She needed help getting fans off the shelf and loaded into her car. Not one employee offered to help her. There were multiple around talking to each other or on their phones. This is very disappointing because I am in this store often. Will not be back and will be returning my purchase.
                                          by
                                            Military Discount
                                            This is primarily for the Military members. Home Depot offers a 10% discount to military personnel. We used to just show out ID and get discount and now you have to download the Home Depot app and have employee scan the QR code from your phone. Has never worked for me. I go through the process and upload QR code and it never is able to be scanned at the register. No explanation No help from employees.
                                            by
                                              Great Customer Service.
                                              The staff and Assistant Manager at the Wendover HD give outstanding customer service. They are friendly and if you have a issue they strive to correct your issue to your satisfaction!
                                              by
                                                • Recommended
                                                Great Service
                                                Replaced all kitchen appliances at one stop, look up items online and checked out reviews. Went to store, Cheryl answered all questions and made purchase easy.
                                                by
                                                  • Recommended
                                                  Always stocked
                                                  I just love this store….It’s close to home, I always find what I need…..and everyone is so polite and helpful.
                                                  by
                                                    • Recommended
                                                    Amazing Customer Service!
                                                    Cheryl Smith-Johnson was beyond amazing!!! She was very patient and knowledgeable in offering advice on brand quality, comparable products, product functions, pricing and more. Shopping for appliances on a budget is not fun but Cheryl helped to bring a peace of mind for the purchase and delivery arrangement of my refrigerator, washer, dryer, and stove. THANK YOU AGAIN CHERYL!!!!
                                                    by
                                                      • Recommended
                                                      Great experience
                                                      Cheryl was very knowledgeable and accommodating with answers to my question on all appliances.
                                                      by
                                                        • Recommended
                                                        Ashley was the best!
                                                        Being a senior, I am not electronic savvy. Ashley was so patient and kind with helping me with the self checkout process. It is rare that you see this kind of personable attention that Ashley gave me. Thank you Ashley!
                                                        by
                                                          • Recommended
                                                          Better than other locations!
                                                          The staff at the Wendover location are friendly and super-helpful - better in my opinion than at other locations. I think that speaks well for both the management team and the actual employees at this store.
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 471 reviews

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