Reviews for West Seattle #8944

Got what needed from the store if not I always go to homedepot.com order online.

Everyone is very helpful around the store. The customer service desk is especially friendly and helpful.

I shop at the W Seattle HD all the time - it's close and now that the bridge is out, often the only place to get things without a long drive. My experiences there are usually fine. Sometimes it's hard to find someone to help, but once you track them down the employees usually are helpful. Except for Anthony, a cashier in the garden department. When I was there yesterday to purchase paver bricks he was extremely rude and condescending. He chastised me for not taking a photo of the out-of-stock item I wanted to purchase (another employee had it waiting on a pallet out front for me). He actually told me, "Well, you're just a customer," as he scolded me, told me he couldn't leave his post and he wanted me to get out of the (now long) line. Home Depot, your business relies on those of us who are "just a customer" but if you can't find employees who realize this, a lot of us won't be customers any longer. If you weren't the only game in town right now I would have walked out. In the future if I can get what I need elsewhere I will avoid your store.

Friendly service. Easy to find needed items. Employees available on floor if needed. Clean environment.

This is the store that you can get the most of your needs and customer service, to me, is rated as an A+.

Every time we visit the West Seattle store the employees go out of their way to ensure we are taken care of and feel like valued customers. In an age where everything is prime yesterday and click click click, it’s refreshing to know there are still people out there who care. Shout out to Faye and Lingy for being so helpful today.

Employees are not friendly or helpful

stock levels are usually low and employees couldn't care less about you for your shopping experience....

This Home Depot location has a small hardware store feel. They have a stable workforce - I have seen some of the same employees there for many years. They tend to know the the products in their various areas quite well. I enjoy shopping there.

Fantastic employees willing to help. And a great tool rental department.

Gretchen at the Pro Desk is awesome! She is efficient and bent over backward to get my order right and facilitate delivery to the barge line. Thank you Gretchen, much appreciated!

Everyone I interacted with were very helpful. I did not know exactly what I needed. I left the store being very satisfied with my purchases and confidence that I could return if I had further questions. Thanks a bunch. I'm not a contractor, builder. I'm a senior citizen who needed help with a project.

Had the best customer service experience a few days ago. The desk was absolutely slammed and we had a complicated return for Max, the Home Depot representative. He stayed calm and patient but it became clear he hadn't run into this particular scenario ... as he should, he asked for assistance and his mgr, Gretchen came over and instead of taking over, she used our return as a teaching moment and helped him through it - I was so impressed by their respective attitudes - Max for being open to the feedback and Gretchen understanding the long term rewards of this approach. If these two folks are examples of your general workforce, Kudos to you, Home Depot HR.

Every department I went into I had help. Thank you!!!

The Home Depot Store is a wonderful store to go to. It has so many items that are needed & wanted by many people. A company would have no trouble finding out what they need to pick up. Items are easy to get, especially with the help of the people who work at the store. The staff there are so nice & very polite. It was fun to walk around a lot of the store areas. I can find so many items easily . I was even able to get a strong cardboard box from one of the staff, so I could take some bags of soil & small rocks out to the parking lot to get them in my vehicle. Thanks so much for having such an awesome store, with very good associates.

Great store to shop. All of the customer agents are friendly and helpful.

Store is smaller than regular stores and has about 90% of what a regular size store has. I've mostly be able to find what I needed but have had to occasionally go to the Lander or South Center stores. Also, due to its smaller size, inventory control and restocking items are often blocking aisles, especially near the back of the store. Otherwise, its a perfectly good store.

Very friendly and helpful staff ! Excellent service!

Had a great experience at the West Seattle store. Decided to try my hand at mounting a podium mailbox, needed information on how to drill into concrete. Phong was super helpful! Told me about the different drill types and drill bits. As I was leaving, I had the great idea to get a second set of keys made. Dang was great in getting them done with no wait, and then he helped me with the checkout when I couldn't figure out how to ring up a set of screws and bolts. Super friendly, great service! Outstanding work!

Matt and Peter at the pro desk have been so helpful as I have rebuilt the oldest house in Seattle and currently building the newest in the form of a cottage in the backyard in Alki.

I haven't gone to this store in person but I successfully got my order over the phone. The staffs are approachable and respectful and ready to answer any questions regarding the products you are looking for.

Staffed very well to get the help you need, and they are friendly and helpful. The store is clean and well stocked during Covid!

This was the most pleasant experience that I have ever had in a hardware store. Their employees are exceptional.

Customer service is on point.

Jama and Duane! The best! Thanks so much for hiring great employees, west Seattle HD! Jama was super friendly and super knowledgeable! He got me in and out while purchasing my Barn Door! Rang me up, loading me up, grabbed Duane to help (he was awesome too!). The best! Thank you!!’nn

I find this store to have a level of professionalism and knowledge as good as my small local hardware store.

Employees are helpful

Home Depot needs to improve the signage to direct people to commercial orders vs. Returns vs on-line orders. I was chased for not being in the right line (while maintains social distancing), when the lines are not marked. Clerk tried to take my cart when I was obviously waiting to have a box taped up. This store does not carry the pullout drawer organisers that are offered in other stores and online.

The store is well laid out and very bright. Staff are helpful when needed. Get the Home Depot app and it will tell you where to find every item.

If going into this Home Depot be aware, they are no longer limiting the number of shoppers in the store at one time and more than half of the employees are not wearing masks. Some are not even wearing gloves.