7-Person 56-Jet Premium Acrylic Bench Spa Hot Tub with Bluetooth Stereo System, Subwoofer and Backlit LED Waterfall

Excellent hot tub

"UnAmerican Spa..." First of all, the delivery process was a nightmare. It was impossible to get a hold of someone, and I had to take time off work for the delivery. Then- to make it even worse, they only sent 1 guy to unload a 800lb hot tub. He would only do curbside delivery, so this meant I had to pay someone another $150 on top of the $55 just to move it to the back of my home. Considering a $6000 purchase, I'd expect free delivery AND placement, as many other companies will offer this. Next, I unwrapped the hot tub, and noticed that the panels weren't even securely attached to the frame. Not sure how this passed Quality Assurance, but there were screws hanging out, and others were bent, as they must've hastily tried to get the panels in place. They didn't get some of the screws aligned properly, so clearly they tried to cover up the mistake. See attached photo. To add a cherry on top, there were some minor start up issues. The tech guy told me he'd call me right back, which go figure- he has yet to this day. For a $6,000 piece of equipment, I'd expect better pride in the work, and better product backing with customer service. If anything goes wrong in the mean time, I have 0 confidence that they will be of any help. Buyer Beware...

First of all let me say that this is our first spa. We bought this spa because it is "made in America". We have had this spa for 2 months. Everything with the spa is good except the left motor did not work when we got it. My husband called the company and they tried to troubleshoot by phone as they are located in California. I do have to say that they were very responsive back and forth with calls and emails. My husband would send them pictures and they would respond. They were able to determine is was the motor and sent another motor within 2 days. Luckily my husband is able to fix things and he replaced the motor and now it works great. You do have to have an electrician to wire for the spa and we had extra thick concrete poured on our deck where we placed it. The spa was delivered as promised to our driveway and the trucking company called the day before to confirm. It took 4 strong men and a loader to get it from the driveway to the back deck. They did not send any chemicals with the spa, so we had to go our local pool & spa place and have been slowing figuring it out by reading the instruction book and researching online. It will comfortably seat 4 adults, but 6 is a stretch. It is very relaxing and the jets work great as does the stereo system and waterfall. It will get to 104 degrees very quickly and that is very hot, you can only stay in it for about 15-20 minutes, so we keep it around 101 degrees. We purchased the stairs and cover lift separately, if you are older, buy the cover lift otherwise it takes two people to lift it. If not for the original problem with the motor, I would have given 5 stars.

Love this hot tub. Use it everyday....Would purchase again.....

My first hot tub and I’m very impressed by the quality. Made by Cal Spas which makes high end Spas. I have no idea what you get for twice the price that you dont get with this spa. Jets are high quality and very strong. Almost hurts on full power. Having some issues with the bluetooth connection which is why I gave only four stars but theh are sending a replacement part. Hopefully it will work better then.

This is a pretty fully featured tub for the price, however getting warrenty work done is difficult............. The issues started right after I hit buy. Home Depot gave me 3 different delivery time frames. First 2 weeks, then delay 3 weeks, then I got a msg it would be delivered in 3 days..........Ultimately the first delivery date was correct however planning to have people to move this once delivered is tricky when you dont get a straight date. This tub is not to sit exposed in the sun while wrapped so its best to be ready to install it once arrived. There were 2 factory issues when the tub was delivered. 2 of the jets were not installed/missing parts right out of the wrapping. The QC portion of CalSpa must not do a water test otherwise my unit wouldnt have had these problems. The next surprise is regardless of the issue warranty is somewhat on you the owner. I live outside of Washington, DC and there is exactly 1 part-time repair person for CalSpa. This technician totally messed up the jet repair leaving glue all over the tub finish. Calspa could not find me another warranty technician that could come without my paying their "appointment charge". You read that right - if the technician is not located near you, the owner is responsible for their appointment charge to come perform warranty work. Parts and Labor are covered but not their drive time (even if the tub came missing parts). Calspa was kind enough to pay this charge for another technician to come, however another issue was found. After some "discussion" on the phone Calspa agreed to let me install the part and keep my warranty since its only 2 screws - however if I have any more warranty work I will need to use the original technician who wasnt competent or pay $165 for another warranty technician to come out. 3 months later and I still dont have a fully functional hot tub.................

The hot tub it’s self is great!! The delivery however was horrible. Why can’t Home Depot deliver just like they do a pallet of shingles, which weighs between 2000lbs-3300lbs. The spa weighs 900 lbs. My spa was delivered by a flat bed tow truck, which had to be contracted out.

The only problem I had was the tracking record did not know where the spa was located. I received a call from the local delivery Company one morning informing me they were going to deliver it in the afternoon. This was not the tracking date. Lucky I happen to be home that day. The delivery company moved the spa to my back yard and placed it were it was going to be lowered. We are very happy with this spa. The jets give a good massage and the sound system is good.

Rating provided by a verified purchaser

The spa is shallow!Very disappointed with the sound system. Speakers are under water when 2 or more people are in the tub.