Thank you for posting your review. We apologize for the inconvenience that you experience with the window/screen retainers (trim pieces), but we are glad to know the door looks amazing. We want to assist you with your concern. Please check this link for information about the installation of the retainer strips: https://helpcenter.andersenwindows.com/stormdoor/s/article/Installing-Glass-Panel-or-Insect-Screen-on-Andersen-Fullview-Storm-Doors-Using-Retainer-Strips. If the information indicated in the article does not help, please contact the Andersen Storm Door Solution Center at 855-337-8822 for further assistance with your door. Please be ready with the serial number upon your call. - Noel