Thank you for your question. Yes, the handle is included in the door package. - Charmaine
We are sorry about the issue with the lock. However, the door should lock from the outside using key. To assist you better, please call our Solution Center at 855-337-8822 when you are near your door and with the serial number ready. You will find the serial number anywhere on the hinge part, on a white or silver sticker. - Charmaine
Yes, the top glass panel slides down and the screen covers the opening. It’s a really nice door and being able to let in fresh air is awesome!
Thank you for posting your question. Our doors are backed by Limited Warranty. We want to assist you with your concern. Please contact our Solution Center at 855-337-8822 from Mondays - Sundays. Please have the serial number of your door ready when you call. It is located anywhere on the hinge part, in a white or silver sticker. - Irene
Right here at home depot but be prepared, have a saw that will cut aluminum and the locking device to hold the door open on mine was a nightmare to use.
I haven’t had any problem with it streaking. What I use is a little soap and water on A wet dish cloth and squeegee it dry.
Thank you for your interest in purchasing an Andersen storm door product. The Andersen 2500 Series Self-Storing Storm Door is available in custom size. However, the smallest size (height) that it can be customized into is 72 inches. - Noel
Thank you for your interest in purchasing an Andersen storm door. The handleset of an Andersen 2500 Series Self-Storing Storm Door is available in nickel and brass finish. You can order this storm door with a brass handleset. You need to indicate to the store associate the type of handleset finish that you want. Please visit the nearest Home Depot store in your area and order the door you like. Kindly provide to the store associate the measurements of your rough entry opening to determine the correct size of door you need. - Noel