We apologize for the inconvenience that you have experienced. Our storm doors are designed and promoted as Do-It-Yourself product. It can be installed by one or two persons. Also, the advertised timeframe of 45-Minute Easy Install is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. Should you need assistance about your door. Please call the Andersen Solution Center at 855-337-8822. Please have your storm door serial number ready for faster assistance - Arnie