Thank you for your feedback. We are sorry for the inconvenience. If you are experiencing problems installing the interior escutcheon plate on your Andersen 4000 Series Fullview storm door with laminated safety glass (45 Minute Easy Install System), then you may need to install the escutcheon plate slider kit that was included with your storm door unit. To be compatible with the multi-point lock, the current slider pin must be replaced with the shorter, square pin. This pin was included with your storm door unit along with instructions for installation. - Irene