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Apply for a Home Depot Consumer Card- Quiet and controlled sliding door operation for added convenience
- Brings in natural light and airflow for optimum ventilation
- Installs with ease with basic tools and no cutting
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Product Details
Specifications
Questions & Answers
968Questions
Q:Does this screen door come with sill adapter ramp
by|Sep 24, 2023
0 Answer
Q:My outside trim is flush with sill. Can I mount the bottom of screen frame flush with my sill thereby eliminating need for sill adaptor? Then install a trim board under bottom frame for stability as direct in instructions.
by|Sep 18, 2023
1 Answer
Q:Can this be used on a screen room door?
by|Sep 13, 2023
1 Answer
Q:How easy was it to install?
by|Sep 12, 2023
1 Answer
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Sep 20, 2023
Great door, poor craftsmanship
We’ve had this door for maybe two months, purchased it from Home Depot and loved the fact that I could open my garage and get a breeze through our house. This afternoon, when opening the door, the screen retraction completely broke out of the bottom of the frame, door is broken Way too much money for it to last a month or so. I thought highly of Anderson, but this was extremely disappointing
by
Response from AndersenSep 22, 2023
We are sorry to hear about what happened with the screen. The door is backed by a Limited Warranty. Any assistance you may need with your screen door, please do not hesitate to contact the Andersen Storm Door Solution Center at 855-337-8822. Our customer service representatives will be happy to help you. - Arnie
Aug 31, 2023
Handle broke off within month of light use
I rarely write reviews but this was bad!!! I wish this door wasn’t such a failure bc while it worked it was a great solution for our garage. But after a month of light use, the handle literally ripped off the door. Completely unusable now. Would be cool if they could send me a new handle… otherwise it looks like this door is going in the trash.
by
Response from AndersenSep 5, 2023
Thank you for your review. We apologize for the inconvenience this have caused you. We would like to resolve the concern to your satisfaction. We would appreciate it if you can contact the Andersen Storm Door Solution Center at 855-337-8822. Please have the serial number ready when you call for faster assistance. -Paul
Aug 31, 2023
Handle broke off within month of light use
I rarely write reviews but this was bad!!! I wish this door wasn’t such a failure bc while it worked it was a great solution for our garage. But after a month of light use, the handle literally ripped off the door. Completely unusable now. Would be cool if they could send me a new handle… otherwise it looks like this door is going in the trash.
by
Response from AndersenSep 5, 2023
Thank you for your review. We apologize for the inconvenience this have caused you. We would like to resolve the concern to your satisfaction. We would appreciate it if you can contact the Andersen Storm Door Solution Center at 855-337-8822. Please have the serial number ready when you call for faster assistance. -Paul
Aug 25, 2023
The door works excellent
It was easy to install in minutes and makes it such and improvement over the magnetic mesh we had.
What was curious is that the bit that is sent with the item is wrong despite it saying it’s a Phillips bit we got a T30 Torx/Star Driver Bit
Luckily I had a Phillips bit but it would have been an extra trip to the store.
by
Response from AndersenAug 28, 2023
Thank you for your review! We are sorry to hear about the wrong part that was sent. However, we
are happy that you are pleased with the door. Great job with the installation! - Jay
are happy that you are pleased with the door. Great job with the installation! - Jay
Aug 1, 2023
Great for 2 weeks
I loved this door the first two weeks we had it. On the 3rd week it started sticking when sliding, the latch started becoming finicky and now the screen is coming apart from the frame. Not sure if we just got a lemon but I can tell you I am definitely unsatisfied with this purchase!
by
Response from AndersenAug 3, 2023
Thank you for your feedback. We are sorry to hear about the issue on the screen. The LuminAire retractable Screen Door has backed by a 5 years Limited Warranty. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 855-337-8822. Please be ready with the serial number upon your call. You will find the serial number anywhere on the hinge part, on a white or silver sticker. You would need to open the door and look at the hinges. - Jay
Jul 17, 2023
Screen
I’ve had this screen a month and the top edge is already in need of repair or replacement.
I’m a Senior citizen and there’s not of lot of wear and tear with use. I can’t imagine this screen door lasting with lots of family use
by
Response from AndersenJul 18, 2023
Thank you for posting your feedback. We are sorry to hear about the issue on the screen. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 1-844-813-6664 for assistance with your screen door. Please be ready with the serial number when you call. - Noel
Jul 16, 2023
Missing seal adapter
I bought this in store. It was easy to install and is a great product. For whatever reason, my box did not come with a seal adapter.
by
Response from AndersenJul 17, 2023
Thank you for your feedback. We apologize about the missing sill adapter. Kindly call us at 1-855-337-8822 with the serial number ready and we will be happy to help. The label is located on the insect screen housing side, either at the top or the bottom of the frame where it attaches to the opening. You will see name Andersen and EMCO, as well as our toll-free contact number. - Charmaine
Jul 12, 2023
Not the Anderson / Home Depot quality we expected!
As other review have stated, had door for 1 year, and it has fallen apart in the framing and screen. We have had this door for 3 days over the 1 year return policy with Home Depot, so they could not take it in return, and told us to call Anderson Customer Service because it had the 5 year limited warranty. Well, the 5 year warranty is not a true "warranty" for returning, they are just sending us a replacement screen unit. We have already removed everything from our door frame, so this replacement part will do us no good.
So disappointed in Anderson Quality of this product and would advise Home Depot to dis-continue carrying this door.
Thinking that the 5 Year Limited Warranty had validity, in reality, it is not worth the paper it is written on. Will Not Recommend Anderson Products!!
by
Response from AndersenJul 12, 2023
We are deeply sorry to hear about your experience. The door can be returned to the store as long as it is not yet installed and qualifies to the Home Depot's Return Policy. However, the parts has a 5-year mechanical warranty. We value your feedback and we will forward this to the concerned department for future development plans. - Charmaine
Jul 6, 2023
Poor quality latch
I had the retractable screen door installed. It went in easily. It was installed on Thursday late afternoon and on Monday morning the latch/handle broke off. We had only used it a few times, no guests or kids present, no pets. Very disappointing. I need anther screen door but will not be buying Anderson.
by
Response from Andersen WindowsJul 6, 2023
Thank you for your feedback. We're sorry to hear about the handle that is broken. We would like you to inform that the handle has backed by a 5 Years Limited Warranty. We want to assist you more about your door handle. Please contact the Andersen Storm Door Solution Center at 855-337-8822. Please be ready with the serial number upon your call. - Jay
Jun 23, 2023
As easy to install as they advertise. Just make sure the top and sides of the outermost part of door jam are equal where this will be installed. If they aren’t you will need to fir it out for proper fit.
by
Response from AndersenJun 23, 2023
Thank you for your purchase of an Andersen Luminaire Retractable Screen Door. We appreciate your feedback and review on our product. Have a good day! - Arnie
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